ViagogoReviews 1,913

I had purchased tickets for a concert in August, the concert wasn't until November, I had to call every day because I never received the tickets, I finally received the tickets 10 mins before the show. I paid 500$ for front row tickets and instead receive the worst tickets in the event at the very back. The company refused to refund my money or even pay the difference. I would never ever use this company again, look at all the other horrific reviews the company has.

DO NOT USE
We purchased premier tickets to the opening NBA game in Los Angeles. A couple of days before we left Australia, we realised we'd been sent the incorrect tickets and it all turned bad from there. Approx 30 emails later and still no tickets even when they had sufficient time to find replacements. Tried phoning them but the numbers they call on are not valid. So much for the VIAGOGO GUARANTEE! Needless to say, we made the long journey over there and did not get to the game :( Holiday ruined...
DO NOT USE THESE THIEVES. THEY WILL TELL LIES.

I bought tickets to see the Swedish metal band Sabaton for their concert in Chicago on October 26. When I bought the tickets I started to see all the negative reviews about how it's a scam and I shouldn't buy from them. About a week or two before the concert I got and email saying the tickets I got earlier were fakes, and they sent me 2 new copies of the tickets. I was anxious from the time I got in my car all the way until they scanned my tickets. The tickets scanned, my friend and I got in and we had a great night. From my experience Viagogo is a good company with some people who try to scam buyers using the site. This review won't bring any money back that may have been lost but it should give some confidence to anyone who is trying to buy from them that their are good sellers out there. Thanks to Viagogo for being so quick to resolve the issue with the tickets and gave me a great night. While I personally won't be using the site again due to all the bad reviews, I will say that their service and support is greatly appreciated.

Dear all, believe all the negative reviews about Viagogo because it is true, unfortunately I find out myself, I thought it's not going to happen to me! I bought 2 tickers for Guns and Roses in Guadalajara for usd 466, first I receive tickers for in the top of the stadion for usd 52, I sent them back and get other tickets, these where section 25, a section where you only can see the site of the stage, the scarf and the boxes, you do not see the stage, the band nothing, nobody was sitting there but I got these tickets by Viagogo, off course I complained but they tell you they are only a marketplace and not the organizer, they earn a lot on people like me who are so stupid not to listen and pay the price. I had to travel a long way to see the band and had now to stand in the path with a lot of other people for the price of usd 466 and then will I not tell you the cost I have to come there for nothing. If you still so stupid, like me, to buy and use this viagogo, do not complain afterwards, all the reviews warned you. I neven ever going to us this viagogo again, I leaned my lesson, an very expensive one :(

They should get a MINUS 5 STAR.

I bought tickets to a comedy show in July 2019 at a location 2 hours from my home. The show was in October 2019, 3 months from when I purchased the tickets. I received the confirmation for the 7:30 show which was what I purchased. I was not able to print the tickets till the week of the show. That's when I found out that the tickets they gave me were for the 9:30 show!

I called the Thursday before the show and told them. They said they would "start an investigation". I said that my confirmation is for 7:30, and the Viagogo website doesn't even sell the 9:30 show since it was just recently added. Therefore, how can they give me tickets for a show they don't sell. At this point, I don't even know if the tickets are legitimate. I didn't want to drive 2 hours to find out they are not! I was promised a call back.

No one called back on Friday, I called them again. I was told they already "started an investigation" for me to be patient. He said it is for the same show, so what's the problem. I told him, that's not what I purchased. He said that he would "personally see to what happen". And that I cannot get a refund or cancellation. But if I wanted to sell those tickets, they would be glad to help. I just wanted my money back. Needless to say he never called back.

I called again on Sunday (the day of the show), since I did not hear back from anyone. Once I put my order number in, my call was dropped. I called again, again I was hung up on. I kept calling till I got them to pick up. The person said that they will try to help me, but it was so last minute that they can't do much about it. She offered to give me a partial refund and for me to take the 9:30 tickets. I told her I do not want the 9:30 show because it is a long drive at night. She promised to call me back. Of course, she did not.

DO NOT USE VIAGOGO. Everyone will offer a promise which they won't fulfill. Best thing to do is dispute with your credit card company to get your money back.

I bought tickets to see Ariana Grande in Hamburg on October 9th 2019 on Viagogo the last days of August. After I bought them i saw the awful reviews and was full of anxiety up until the scanned my ticket, (after 6-7 hours in cue to go in). My tickets worked fine and got to see her in third row. Initially, I was worried because they said my tickets would be delivered to me a couple weeks before the concert and I had to fly to where the concert would be held and even read some reviews about how people never even got their tickets. Thankfully, my ticket arrived the date it was planned via UPS in perfect conditions.

Now, the costumer service they gave me made me feel so much better, i contacted them through Twitter DMS a couple times and even though at the beginning they were a bit slow, they replied and even called me on the phone to solve any doubts I had and reassure me that if they didn't work, they would try to get me other tickets or give me my money back. I contacted them 2 or 3 time via twitter and on their web page after I saw the date on my ticket was different than the concert date. They explained that the concert had been rescheduled and that my tickets would work.

Even so, I wouldn't buy tickets on Viagogo just because the anxiety of my tickets made it worse than usual, especially after i had to spend money on my plane ticket. But if you already did, just check your tickets and read some articles on how to notice if they're fake. It really all depends on the person and not the website. Also have in mind that some people who buy on Viagogo and everything works out for them, probably won't write a review. So most of the reviews might be bad because that's the initial reaction.

I hope everything works out for you whoever reading this! Don't stress too much.

If there was a 0 star I would give it; I bought champions league ticket match between Galatasaray vs PSG in Istanbul in the group stage. My main purpose of traveling was watching the match. I paid the airplanes and hotel reservation and transfer and was very excited to watch but at the stadium I was shocked when the ticket box office said to me and my friends that Viagogo is illegal in Turkey?! How come you sell tickets for a match in Turkey and they consider you illegal there. I called the website and told them the case and they said sorry no refund it's not our fault. Don't advise anyone to buy from them. I don't recommend this website

My husband brought tickets for Queen

My husband brought tickets for Queen we were shocked when we pressed confirm it went to over a thousand pounds rang them up first was told its the buyers fee (what i just brought tickets from the buyer)

Then she changed her mind.
And I asked her for a break down of the costs.

Did not want to but insisted

She then admitted it was there fee of £240.68pence on top

Would not give them any stars

PLEASE PEOPLE DONT PRESS THAT BUTTON YOU WILL PAY MUCH MORE

AWFUL WOULD NOT RECCOMEND USING THEM WHAT SO EVER GO SOME WHERE ELSE

Read on the website they loads and loads of bad reports

Buyer Beware! Viagogo is a Bad company. I had to engage my credit card company in fraud that occurred. The tickets I bought were never placed in my account. I contacted Ticket Master who looked into situation and they told me they could see that the tickets were not placed in my account but they couldn't do anything about it because it involved 3rd party tickets. My bank researched the case and concluded it had merit and went to bat for me thank goodness or I wouldn't have had any recourse. You can't talk to Viagogo management. The foreign phone operators block you. They must be trained in acting like they'll do something for you but in reality they do nothing. Absolutely Nothing. They just kept saying that everything is fine, tickets have been transferred and most importantly All Sales Are Final ( even if you never received any product apparently!)