ViagogoReviews 1,913

This company, apparently located in Europe, is terrible and a rip off. Do not use them! I bought 2 tickets in advance (6 months) and only 24 hours before the show did I find out I had actual seats. The seat location was terrible. I paid 4 times more than what they are selling for now. It took 10 phone calls, tons of email, to get any assistance. The people you deal with are no doubt in Europe. They are trained to not give you a straight answer and will put you off saying wait another day. I have learned my lesson never never to use this lousy ticket service again.

They will keep you waiting for the tickets and will assure you that all is well, till the last minute, and then on the 11th hour, they will say that there are no tickets and they are looking for these tickets, and any additional charges will be charged to our account, while they were initially over 50% more expensive than the listed price. Which is their business and i cant moan about, since I agreed to the price. I have booked my flights, hotels and transport to go and watch U2 at Mumbai on 15th December

You have to give a star to do a review, that's the only reason for the one star. They got nearly $700 from me for Andrea Bocelli tickets. I printed the confirmation the email said take to ticket office the day of to pick up actual tickets. When I did, I learned there is no such section 101 or row gg in the theater. The ticket gal was familiar with viagogo having seen their scams before. I called them and they tried to BLAME ME! Customer service said I needed to print more. I told her the ticket office showed me the layout of the theater and what they sold me doesn't exist. I said I don't know how you sleep at night she said lying. I think she meant laying down, how ironic as lying was what they did when they said I had tickets.

Ich habe die Tickets für Andrea Bocelli in Prag für 276.49 Euro gekauft. Als ich die Tickets gedruckt habe, steht da Preis 900 CZK ca. 45 CHF. Als ich heute gefragt habe, was sollte das sein, haben mir zurück geschrieben, dass ich informiert war und dass diese Informationen mit Preisen auf dem Portal stehen. Also entschuldigung, wenn ich irgendwo so eine Information finden würde, bin ich doch nicht blöd freiwillig mehr zu bezahlen. Wenn mehr Leute wären, würde ich die Geselschaft gerne auch klagen. Die Firma sollte sich schämen!

Worst experience ever: my wife bought four U2 Perth tickets two months before the show. 3 days before the show she recieved information that her ticket was cancelled. Because she already flown to Perth with her friends she purchased 4 more tickets for $200 (aus dollars) each. And 2 days before the show viagogo emailed her the cancelled tickets and the tickets she just purchased. She tried to sell back the 4 tickets she thought was cancelled but was repeatedly rejected by viagogo. She got to see the show but at $400 (aus dollars) per person. Nice work viagogo

Long story short: Purchased tickets for Madonna's concert in Las Vegas (Nov'19) via Viagogo. Viagogo happily charges my credit card. Concert date is approaching fast. Viagogo does not release tickets. I email them multiple times and even call them 3, 2, 1 days before the concert. Viagogo provides lame excuse (they blamed someone else). I raise hell (this is stressful and time consuming for me). 8 hours before concert Viagogo sends me tickets for a subpar section from my original tickets without any price adjustment. I I had not been relentless in trying to get my/any tickets they would have just failed to fulfill their part of the deal. I don't live in Vegas so I had a whole trip planned around the concert (hotel, flight, etc.) for the sole reason to attend that concert and that's why I was not going to let these scammers get away with their deceit. But the amount of time and effort I had to put to get WHAT I HAD PAID FOR and their business is suppose to deliver was too much. Do not purchase anything from these scammers.

We went to a huge music concert for a big name band last night. Bought the tickets through viagogo a couple of weeks ago and then read the terrible reviews. The cheapest tickets to the concert from the mainstream seller were $65 - we got ours for $22 each. The only downside was the hefty fee they slug you at check out, but even including this fee, they were half the cheapest price. The tickets were immediately emailed to us, got us in to the concert no trouble and were exactly the seats we had booked.

My wife purchased 2 tickets for Elton John. We have been on the phone multiple times. They ha e told us that they have confirmation that the tickets have been emailed and should be in our Ticketmaster app or email. The tickets are not there. We requested a supervisor but there are none available. We requested an email showing confirmation of delivery of the tickets and were told that they do not have a mechanism to perform that? Nearly 500 dollars and we are not eligible for a refund because they have confirmation but can not confirm this with us. I can't believe they are allowed to be in business. Don't do it. Look on the better business bureau website. I wish we had. There are almost 300 negative complaints in this past year alone. Don't risk your hard earned money on this poor $#*! scam of a site! Use Ticketmaster or vivid. I am beside myself!

I paid for a show in February for a show the other day on Nov. 2. They "transferred" the tickets to me and a few days later said, oh those arent real, your real ones will come closer to the date. The seller transferred my tickets to me nov. 1st and then 10 hours later cancelled. I demanded my money back like I did in march. They kept telling me to make a ticket master account. I had to keep repeating that I have one and the tickets are not there and I want my money. They kept insisting I have them until 3 hours before the show time and then stopped contacting me and changed my password on their site so I had to reset it. On sunday the 3rd ticketmaster had nothing showing I had tickets and I sent that to them and told them I want my money back and they brushed me off. On monday ticketmaster emailed me asking me if I enjoyed the show. I am livid and out over $200. Do not use this site Ever to buy tickets!