Vestiaire collections are highly recommended to the whole world. I love everything i see and buy in your online store.

I don't have nothing to say, just great team, great customer service

I love this site where i buy all my affordable designer wear. I love how you can negotiate the prices makes nice things affordable. Would definitely recommend 10/10

Bought shoes from Vestiaire, they went through an extensive authentication process for free and it turns out they were fake, so instead of receiving them anyway, I got a full refund and they were sent back, incredible and trustable website.

Excellent platform to buy and sell from
And staff are very helpful if there are any issues regarding the item

Excellent customer service! They stay on top of your purchase to make sure all is smooth. I appreciated the updates!

I am very happy with my purchase on Vestaire!
This is not my first purchase, I am a returning customer and I will continue to purchase more items that I see.

Excellent experience all around. Shipped quickly and was exactly as described

Excellent experience and receipt of quality goods. I trust this company as a consumer.

For being a first time buyer I was very pleased. I purchased some items and once they arrived at the HUB your amazing team was honest and sent back items that were not identified to be authentic. Process was quick and items were in mint condition. Very pleased and will definitely continue to shop through your on-line store. I will your refer friends to visit your on-line store with confidence.

Great and easy experience. Item as described, great seller, great price!
Than you 💜

Very professional. Very good deal and products. Will definitely shop again

My latest order has got lost in transit. Three weeks later, I'm still waiting for it with no updates or sign of a refund, which I've requested. I think that after three weeks, a refund is not unreasonable.

Amazing app which has endless designer treasures. Very easy to use. The items are inspected prior to you receiving them.

I ordered almost two months ago and got nothing but lies. Vestiaire Collective pretended my item was "on its way" while SEUR told me it was blocked at customs because Vestiaire didn't provide the required Spanish ID documents. They never told me or asked for these documents. After weeks of silence, they refused to refund my $335. DO NOT BUY FROM THEM. They are scammers.

I've been a responsible buyer and seller on this platform for over two years, with dozens of successful transactions. Unfortunately, despite my long-term use, every time I've encountered an issue, the customer support has been consistently inadequate. Expect to go through multiple chat conversations, with frequent changes in the support team member responding — each time having to start over and re-explain everything. There are no telephone numbers, no email contacts, and absolutely no way to escalate your case to a senior representative. The only option is an inefficient chat system. There have been several frustrating incidents: A brand-new Moncler ski jacket, bought directly from the official store and complete with tags, was rejected during authentication. I had to reach out to the retailer and request proof of purchase just to confirm its authenticity — they were baffled, and frankly amused, by the platform's decision.
A luxury Celine bag arrived crumpled in a box, folded without any filler or protective inserts. The warehouse packaging is shockingly unprofessional for high-end items.
Most recently, I received a pair of poor-quality sunglasses. When I reached out to report the issue, the platform refused to contact the seller or offer any form of compensation. That was the final straw.
Overall, the customer service is simply poor and not what you'd expect from a platform that handles high-value items. If you're considering where to buy or sell, I strongly suggest exploring alternatives.