REVISION: after publishing reviews on 3 websites the business contacted me and offered me a refund for the gift boxes I purchased to substitute for those they'd not included in my order. They claim to have modified their policy which was to not necessarily include the number & types of gift boxes matching products ordered for environmental reasons. Their policy should be further modified to give customers exactly what they order. I'll increase their rating, but it shouldn't take negative reviews to appropriately respond to a customer's legitimate issue. Below is the story ~ I ordered 3 necklaces to give to friends for a special occasion. They're beautiful, BUT they sent only one gift box and it was a RING box. In the photos on the website it clearly shows the gift box that would be provided and what I received wasn't that. Also, the photos of the chain didn't match what I received. I immediately called and emailed them, but they'd gone ON HOLIDAY for a week and weren't responding until after the event. They did respond to me and sent me a 10% off coupon, but that didn't save me from having to buy gift boxes last-minute. Their response was as follows: "To be more environmentally friendly, we usually match a gift box for one package. For the next shopping, if one gift box for one item is needed, please let us know immediately after placing the order, and we'll try to match each item with a gift box." I'm all for the environment, but I want what I ORDERED, not what you feel is good for the environment. It's too bad, the necklaces are very pretty and the jewelry very unique; I would have shopped with them again if not for this.
Absolutely love My rings. I will order from Vancaro again. I literally shower, work, wash dishes and constantly wash hands with out every taking them off. I've had them for almost a year now. They are 925 silver and Absolutely exquisite.
I ordered a ring, due to an accident lost it. Kept searching for another to replace it. Finally contacted the company as I loved it. With out hesitation was told I could order another in a smaller size, I was so happy & wound up ordering 2, & Since there was a promotional sale got another beautiful ring as well. I tell all my friends how great the company is and will come back to order more. Thank you so much Vancaro
I've purchased rings from Vancaro before, and every ring I've purchased has been great quality and very beautiful. The price is very fair considering the quality and designs that they have. My fiance loves her ring because it's very unique and you don't see that type of quality and design around.
I previously ordered a size to small before I got married thinking it would fit but it eventually ended up being to tight. When I went back on the Vancaro website a year later the set was know longer available so I contacted customer service and they came through from me and customized me my actual wedding set in size 6 where before I had a size 5. They did a fantastic job I love my Sunflower/Daisy Wedding Set is fits perfectly.
The piece was accurately portrayed in the photos. It's a beautiful ring and my wife loves it. So tastefully designed. Ordering was easy and I felt like the company is truly interested in my satisfaction.
When I ordered my purchase I was informed signature upon delivery. Halfway thru the process I was informed there was no signature required for delivery. The whole point WAS TO get a signature due to the rough neighborhood I live in. My purchase was treated as if my order is ok to be lost!.
I won't be purchasing from them again due to this.
Best customer service I've seen in quite a while. I tried to have ot delivered to my work address at first and the postal service really messed that one up. They actually lost it for almost a week. But vancaro worked with me the whole time trying to track it down. After the post office finally sent it back vancaro promptly sent it to my home address per our conversations. Instead of saying "well, we got your money, you find out where it went" they stayed with me the whole time.
Purchased a ring for valentines day... it was lost or not shipped on time. Ordered for Christmas figured id give it to her Valentines day. Finally got here after Valentines day and the first time she wore it the gold plating started to come off... since it had been over 30 days I could not return it. Customer service has been a joke. They want me to pay them another $38 bucks and they will send out another POS ring. She found a similar ring on Amazon for $30 Do not order from Vancaro unless you want too bend over. Total joke.
Bought this ring for my girlfriend and she absolutely loves it. Beautiful silver and rose gold accents, the quality of this ring is exceptional. Fast, reliable shipping and near daily updates from Elsa on the status of the ring were an unexpected surprise. I highly recommend Vancaro for your next jewelry purchase. You won't be disappointed!
Thanks a lot for your support and kind referral! We'll do our best to cater to every little thing you need. Have a great day! :)
Elsa Sincerely
My husband purchased this rose ring for me S an anniversary gift and it is absolutely beautiful. The rose gold and accent diamonds make it perfect. I've gotten many compliments already.
The engraved rings are a joke! After a week,
They engraving started to fade. Three weeks later and it's become nothing but a plain aluminum looking ring. No engraving left. It's more like printed for a few days!
Super disappointed!
Hello Vancaro... I am sending this message to say thank you for such a great purchase. I bought my girlfriend the skull ring shortly after it was available. She's been wearing it for over 7 months and it's just as perfect as the day she got it! I will not hesitate to purchase jewelry from Vancaro in the future.
Thanks so much for your continuous support! We'll do our best to cater to every little thing you need. Have a great day!:)
Elsa Sincerely
They go above and beyond, I was only expecting a necklace, but they included an awesome card, a gift box, gift bag, silver cleaning cloth and documentation. Definitely top notch! Shortly after getting my package, I received an email asking if it had arrived and was what I was hoping it would be. Well done everyone! Will shop again!
I absolutely love this company! Their skeleton and skull collection makes my little goth heart so happy! I now have three rings from them and I love them equally! The quality is beautiful and when I needed help in the past with a gift my husband bought me they were very quick to reply and help. I can't wait to see what new designs come out this year! Looking forward to adding to my collection
I recommend VANCARO to anyone who's looking for nice rings. They have a really good selection and the customer service was incredible. I had a personal issue with a purchase and they were very attentive and quickly resolved the problem. I will definitely be buying more front them again.
Hi Asmaa，
Thanks a lot for your support！Have a great day!^-^
Elsa Regards
I had never heard of Vancaro, but I trusted this site immediately after I read about how this business got started. After receiving 2 of my 3 items, I immediately loved them! This is exactly how I imagined the rings would be, but it is actually so much better than what I had thought. People have given me complements and I am definitely going to buy from Vancaro again.
I bought my wife a necklace, earrings and rings. My wife was amazed by the beauty and quality! I'm also waiting on 2 back order items I'm looking forward to. Customer service has been amazing (Thanks Elsa) keeping me updated on items. They also emailed me to ask if I received my order the same day it arrived and if I was satisfied! Me and my wife are extremely happy. If your looking for fine quality jewelry shop here! You won't be disappointed. I Shop here with confidence and a smile!
Well done VanCaro!
Arthur
My boyfriend ordered a engagement ring from vancaro. He had to pay extra to customize the ring to be blue which also ment we had to wait longer to receive it. Finally came in & it was the wrong color. The company won't do anything to fix their mistake. Told him since it was customized they won't take it back even though they messed up on the order. Told him to try ordering again.
Hi Debbie,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further and help to fix the problem.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com
I purchased a beautiful hug ring for my adult daughter and it was prettier in person than in photos! That never happens, but such a good thing! Im excited to pick my valentines gift from this site too!
Thanks Guys
Thanks a lot for your support!^-^ We have launched Valentine's Day promotion, welcome to see more details on our website: https://www.vancaro.com/en-us/.
Elsa Sincerely
Overview
VANCARO has a rating of 3.2 stars from 175 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VANCARO most frequently mention customer service, beautiful ring and timely manner. VANCARO ranks 12th among Engagement Rings sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We're so sorry about the issue. Please kindly know that most of our items are made of international standard 925 sterling silver, and some items are plated with a layer of other colors to reach a better design, which means that the orders are not the color on their own, and the original color is silver. At present, because of the limitation of the electroplating process for the colored silvery items, the colored coat may wear and tear with the continuously wearing, and they may expose the silver color of the original color, unless some nickel is added to the coating of the product, which may keep the color for a long time, but nickel is likely to cause allergies.
Please kindly understand it's inevitable for the colored silver items, it does not belong to quality problems. How long the color lasts depends on how you wear it. Regarding this issue, we also explained it in detail on the product page. If you mind this, it's recommended that you could consider the items in silvery color, generally, it lasts longer.
If you need any further assistance, please feel free to contact us, we will reply to you in one working day. Thanks a lot for your understanding and time!
Elsa Regards!
Customer Service Team
service@vancaro.com