I ordered a ring set since I was getting engaged and they said it would be there on may 8th but due to covid I figured that it would be longer. But since then it has told me it arrived in the United states it even gave me a whole lost of where it's been but guess what! They never received $#*!!
I have purchased 3 times from this company. The first time was easy and seamless. The 2nd and 3rd time I contacted them 10 days after my item that was "shipped" out was supposed to arrive. The message I got is that they are out of stock and gave me recommendations for different items. I would not recommend buying from this company, chances are you will not get what you pay for.
Hi Ernest,
We are really sorry about the delay. Generally, when you click on the size of the item, you can see the ETD. The total time for you to receive your order is equal to the PROCESSING TIME + SHIPPING TIME.
The【PROCESSING TIME】 depends on the item you ordered. If the item is in stock, your order will be processed within 24-72 hours. If the item is a pre-order or customization item, it normally takes 15-25 working days to get it ready for delivery.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. May we have the order numbers? We will check further and get back to you. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com
For Christmas my husband purchase a ring from them in 2018 they charged him for two rings he called about that and said they couldn't refund him for the second ring because they already sent it so we waited for both rings to come in sent them back and didn't get our money back so we had to fight them with our credit card but we were too late in the timeline so we lost $338 do not trust this company they are liars and they won't refund your money
Hi Jerica,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com
I paid $79 for the Skull Necklace In Black Heart Shaped With Pear Cut Garnet.
Durability: No clue yet. I will update once she gets it for Christmas.
Design: The design is awesome. Its why I paid the $79 for cubic zirconia necklace. I couldn't find the design anywhere else.
Shipping: 2-3 days for arrival
Presentation: This is where my disappoint comes from. The $79 product was in a plastic bag and they only provided a box that is for a ring. If they provided it in a necklace box or provided a necklace box for me to put it that would be fine. It currently just bunched up in a ring box. They do offer a nice gift bag but that means nothing without a necklace box.
Hi Michael,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and try to help.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com
My husband bought me a ring through Vaccaro. It's even more beautiful then the pictures online. This ring means a lot to me, it represents my battle, my fight and my survival against breast cancer. What a beautiful ring to do the job, thank you.
I got ring and necklace both wore off within 3 months and horrible looking yellow metal came out. I am allergic to metal so I couldn't wear them anymore not worth your money. Company refused to take responsibility and replate it. Don't waste your money
Hi Otgonjargal,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com
I order and had standarnd shipping. 5 to 8 days is what it said that i would have my delivery by the 19th. No it was late and really messed up my plans for asking my girl to marry me. I contacted several times and only got automated response. I would send a picture but i have still not recieved the ring yet.
Hi Charity,
We are really sorry about the issue. We have sent you an email to follow up and we'd really apprecite it if you could get back to us.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com
Ordered necklaces for our daughters and we got them before Christmas! So excited to see their reactions and we'll most definitely be buying more stuff!
Thanks a lot for your support! Have a wonderful day!^-^
Elsa Sincerely
Bought a black ring. It was beautiful.
Two days later the black started coming off.
Contatcted vancaro and they said that the black plating does often come off and they could either have it re-plated or exchange the black ring for a silver one... no refund available for the color removing. ( i purchased black because i wanted black)
To save arguing back and forth we agreed to exchange for a silver ring that was $50 cheaper.
During these exchanges, i paid for shipping back to them.
When i aked for a refund for the cost difference, i was told they cannot refund the difference in price because they had paid for shipping the new ring back to us.
I will never recommend, nor purchase, anything from this company again.
Hi Jimmy,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com
Ordered this necklace for a teacher that loves sunflowers. It arrived in a timely manner and is absolutely gorgeous.
This company did a wonderful job being involved through the whole process when I order a very special ring for my wife I entered the wrong address I didn't realize this until it already shipped and they were with me every step of the way to make sure everything went smooth with contact and answers to every question that I asked i will be using this company alot more and i suggest them to any on looking for great products at great prices
Thanks a lot for your support and kind referral! We'll do our best to cater to every little thing you need. Have a great day!^-^
Elsa Sincerely
My boyfriend ordered a necklace for me for valentines day 2020, so less than two months ago.
The necklace falls off my neck 2 days ago and hits the floor. The lobster clasp broke and then when it hit the floor, it broke the charm.
I email this company to service it or replace it, i didn't even ask for a refund and they tell me to fix it myself or pay to have it fixed at a jeweler.
HORRIBLE COMPANY.
Hi Aubrey,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com
This company will not respond to your calls or emails! They say before you can return an item, you need their approval. You cannot get their approval because they simply WILL NOT RESPOND! I wouldn't recommend this company to anyone! Zero rating!
Hi Patty,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com
This team of people are great helped me with all my purchases and I love every single thing I have acquired from them and their product is excellent I love every single item everybody compliments my wife with her jewelry thank you sincerely, Juan.
Thanks so much for your continuous support! We'll do our best to cater to every little thing you need. Have a wonderful day!^-^
Elsa Sincerely
Ordered a ring that took two weeks to get to me and was a full size too big. Lightweight, as if made with nickel or aluminum alloy. As other reviewers have stated, the coating on the ring is thin, and doing a little research on rhodium plating, it is possible to do this in a high quality manner. It appears though, that the ring is not plated, but rather coated in a black wash. Returned by paying $13 since they required a certain shipping rate. Kept part of my return. I'm out almost $30 and a months worth of time, since customers are required to repeatedly contact Vancaro to prompt them to resolve the matter. It's obvious that the high ratings are from people who have not worn the colored rings or not worn the ring for very long. It also appears that many reviewer websites have been flooded with comments from Vancaro staff purporting to be customers to inflate their ratings. I reported them to the FTC for failing to comply with the terms of retail refund policy, Instagram for misleading advertisement as well. Instagram doesn't even allow people to sell items on their site for this reason. Wish I had known this before. Do not buy from them.
Hi Anessa,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com
My husband passed away a few ago
We were to renew our vows after 25 years,
I fell in love with one of these rings, and Decided to move forward with the delivery,,
Although I felt a $159 for something not real was a little expensive I also felt that it would be quality,,
Please stay away, I have this on my finger for less than one week to stones already came out the company has not called me there refuse to make good on anything
As I said a $150 is as good as 150 million for me right now but it was something actually the last thing my husband and I picked out together I am absolutely heartbroken absolutely heartbroken please stay away from this company they refused to make good for their product which obviously is lead like crap
On top of it the insert does not fit,, again I called the company they've never gotten back to me
Hi Janine,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further and help to fix the problem.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com
This is one of the best web site designs, that I have came across ( I do 80% of my shopping online,) There products are high quality, they make sure you receive them in a timely manner and they are very quick to respond to your email if there is a problem. I have and will continue to purchase and have my friends & family purchase form VANCARO! GREAT HIGH QUALITY, BEAUTIFUL PRODUCTS!
Best customer service and great shipping info.The ring was very nice and looked exactly like the picture.
I ordered three rings, and one came that was the wrong size. Vancaro customer service handled the return and everything went well. Thank you
I ordered my wife the ring, 2 sets of earrings and a necklace with purple roses, everything is beautiful and quality. She loves everything.
Overview
VANCARO has a rating of 3.2 stars from 175 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VANCARO most frequently mention customer service, beautiful ring and timely manner. VANCARO ranks 12th among Engagement Rings sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ashleigh,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com