Absolutely beautiful! The three rings I just purchased Exceeded all my expectations. Just absolutely beautiful and the quality is extraordinary. I will definitely be purchasing from this company again. Thank you so much for the responses to my emails and the quick delivery! You guys are wonderful!
I bought a ring for my grand daughter in May. By August the stones had fallen out. I asked if they could replace and sent pictures. I received the run around and finally they told me how the stones fell out. They offered to send me stones for a price, not to replace the stones. I have bought less expensive pieces of jewelry and had a better response.
I recommend not buying!
Hi Dee,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and help fix the problem.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com
I ordered a necklace for my wife for Mother's Day and paid for express shipping. They advertised it arriving on may 8th, two days early. Now I'm getting emails saying may 14th, four days late. Don't order from here if you are on time line.
Hi Jason,
We are really sorry about the delay. Generally, when you click on the size of the item, you can see the ETD. The total time for you to receive your order is equal to the PROCESSING TIME + SHIPPING TIME.
The【PROCESSING TIME】 depends on the item you ordered. If the item is in stock, your order will be processed within 24-72 hours. If the item is a pre-order or customization item, it normally takes 15-25 working days to get it ready for delivery.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. May we have the order numbers? We will check further and get back to you. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com
I placed an order on Feb 27th. It is now May 15th and still have not received my item. I did in fact get an email stating I was past my refund time and they would gladly give me a credit minus the shipping fee. I definitely do NOT recommend using this company.
Hi Carlos,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com
I ordered 3 items from Vancaro... a necklace and 2 rings and they are absolutely stunning... i was really surprised with the quality at such a great price and the craftsmanship is phenomenal.
I will definitely order more stuff from Vancaro!
I have ordered several rings over the years. They are beautiful. The quality is great. I get stopped all the time when people see the rings. I always tell them where they can purchase their very own. Overall im very satisfied.
Thanks a lot for your support! Have a wonderful day!^-^
Elsa Sincerely
My boyfriend and I got our wedding rings and my engagement ring in the mail yesterday. They are super gorgeous and I'm in love with them! Thank you Vancaro!
If I could give zero stars I would. I have recieved incredibly poor customer service and overall have had an incredibly negative experience. I was supposed to receive my package three/four weeks ago already and have made more than several attempts to contact customer support to ask where my order is or if I'm going to actually receive it. NO ONE has gotten back to me and it has been weeks. I'm beginning to think that all of the reviews saying this site is a scam are right because I am just getting increasingly sketched out at the fact that they took my money and REFUSE to respond to me in any way. I also tried to get a refund so I can shop at a different shop and was given a notification saying that's not possible. I want my product that I PAID FOR. I don't understand how they can take your money and not give you the product. My order is ******* and I purchased almost $300 worth of items I'm now very much regretting. This has been an incredible hassle.
Hi Jordynn,
Sorry for replying late and the inconvenience this might cause. I guess that you might not find the email about the status of your order. Actually, when you placed the order, there were two items that cannot be shipped immediately because they are pre-sold items. For now, only the ring is still out of stock. It is expected to be available from October 12th to 19th.
Normally we'll ship the items together when they are both ready, if you'd like to receive the available items first, pls let us know your opinion via email. Thanks a lot for your understanding and time.
Elsa Sincerely
Customer Service Team
service@vancaro.com
I absolutely loved my ring when I got it but in less than 2mo the black faded and is all gone. The ring is definitely not as stunning now. I still wear it because it doesn't turn my finger green.
Vancaro MONEY BACK Guarantee is a joke my boy-friend purchased this ring for me (I have Fibromyalgia and Rheumatoid Arthritis). I had it for one day in which I stayed in bed due to pain. The next morning I found one of the stones had fallen out. When he finally spoke to someone about this issue they said Imust have hit it which caused the stone to come loose. However I loved it so we took it to a reputable jewlery repair shop. The person who fixes jewlery everyday stated that it was a manufacture defect and that the prongs holding the stones were too small. He built it up and made sure to reinforce all the prongs on my ring. Vancaro refused to fix the problem even though they say that if you are not 100% happy they will make it right or give a full refund. Well in this case they refused. We will not ever purchase from this company again and will also tell everyone we know not to purchase from them.
Hi Carol,
Sorry for not being able to provide you with satisfactory products and services. Judging from the initial picture, the prong pointed to by the red arrow looks broken. Because silver is relatively soft, this situation is generally caused by external forces.
This ring is our best-selling model, and a situation similar to your ring is very rare, so from a preliminary judgment, we have made a response that is not a quality problem.
Could you please tell me your order number? I will communicate with you further. If you need any further assistance, please feel free to contact us, we will reply to you within 24 working hours, thanks a lot for your understanding and time.
Nola Sincerely
Customer Service Team
Email us:service@vancaro.com
Chat with us: m.me/vancarojewelry
I loved my ring for the last 6 years. This year the black metal faded top silver... and now the band has broken down to a cheap metal that I now have an allergic reaction to. This is my wedding ring and I'm just crushed that this is happening.
Hi Katie,
May we know the order number linked to this issue, please? We will check further about the issue and try our best to help.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com
I purchased a ring from them and the electroplating is trash. I proposed to my fiancé on April 3rd and she hasn't even been wearing it for 2 months. I tried contacting them and telling them about it and they offered a 30% off coupon. Why would I want to buy something else if I'm not satisfied? I do not recommend this jeweler to anyone. Not even 2 months old and she's pregnant so obviously not doing anything that would cause this kind of wear. I am not satisfied at all...
Hi William,
We've sent several emails recently to try and contact you to provide you with a better solution, it would be greatly appreciated if you could check your emails.
Please understand that this is a black silver ring, and it is not the color of metal silver itself. With long-term wear, color fading is inevitable, which is a normal situation. If it wears badly, it loses the black quickly. Unless a lot of nickel is added to the ring illegally, it may make the color last longer, but this may be more prone to allergic reactions.
If you wear a black ring, try to minimize the wear on the band of the ring. Many customers report that after wearing a black ring for a few years, the black is still very good. If you mind the possibility of color fading, it is recommended that you choose an all-silver silver ring.
Thanks a lot for your understanding and time!
Vancaro service team
Iam extremely happy with my order the ring is beautiful well crafted and so are the earrings love them. The service was amazing got my order sooner than I taught. So yes so happy with my purchase thank you again.
Thanks so much for your support! Have a wonderful day!^-^
Elsa Sincerely
I ordered a ring to give to my daughter for Christmas. One she had seen pictures of for a few years and loved. I was so disappointed when it arrived. I was embarrassed to give it to her. Over $200 spent on a $2 gumball looking CHEAP ring. It has since peeled and the paint is coming off. Costumer service is awful. I would not recommend this to anyone! Biggest rip off I've ever experienced.
Hi Dawn,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com
I bought a ring for my wife. A blue topaz ring with a zirc stone in middle and black plating on sterling silver. The ring itself looked beautiful on the site. When we recieved it, the ring had a chip in its plating. Customer service said that they inspect all their rings and that it was not their fault... no refund they said. Only a discount on next purchase. I told them to go f themselves. My wife chose to keep wearing it despite of how pissed and unsatisfied about what I paid for... 2 months later and the coating of the ring is mostly gone and u can see the silver under the black plating... that ring was about 200 but I got it on a discount so I spent about 170 I believe. I tried to go on social media on their company profile and tell people about my negative experience. They deleted my comments and blocked me so I couldn't contact them nor comment on their post. I HATE VANCARO, their product quality is absolute garbage.
Hi Mauricio,
We're so sorry about the issue. Please kindly know that most of our items are made of international standard 925 sterling silver, and some items are plated with a layer of other colors to reach a better design, which means that the orders are not the color on their own, and the original color is silver.
At present, because of the limitation of the electroplating process for the colored silvery items, the colored coat may wear and tear with the continuously wearing, and they may expose the silver color of the original color. Please kindly understand it's inevitable for the colored silver items, and generally, it does not belong to quality problems. Regarding this issue, we also explained it in detail on the product page.
If you mind this, it's recommended that you could consider the items in silvery color, generally, it lasts longer. Thanks a lot for your understanding and time!
Elsa Regards!
Customer Service Team
Emailed customer service and was only replied to by a robot and they never responded personally to my email after it stated they will after 24 hours. It's been 3 days. Then I tried to login to my account and after I was unable to I tried to reset my password only to have it tell me there's no account so I tried creating one only to have it tell me there's already an account under that email. Terrible system, now I can only pray my order comes to the incorrect address I needed to update and hope no one takes my order.
Hi Abe,
We are so sorry for the inconvenience caused to you. May we know the order number linked to this issue? We will check it further and help to fix the problem.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com
The ring was amazing and a did not disappoint. Once to gift a was received it was Smiles and kisses. It was the best gift I could ever give to my girlfriend. She absolutely love it; it was unique and looks really cool..
Ring was sent out. Returned it was to big, they sent out smaller size. Package opened in mail. So they said they loose, i loose, sent more money to send out fedex and they make new ring. I told them no refund my mo ey. They said no. No refund.
I am in hospital for 2 months now and wanted to marry the love of my life so i ordered a ring and payed for express so i can have it here before i nolonger can but they do not mention that they are closed for a long holliday they even offer valentine's specials but they are 100% closed
Hi James,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com
The jewelry to order was for Valentin's Day, my wife is delighted, a detail and perfect finish. Moreover commender of France the postal follow-up was very reassuring, a contact whith the tracking service Vancaro more than satisfactory. Very serious professional, i'm completly satisfied and would definitely recommend. Thank You...
Overview
VANCARO has a rating of 3.2 stars from 175 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VANCARO most frequently mention customer service, beautiful ring and timely manner. VANCARO ranks 12th among Engagement Rings sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so glad that you enjoyed the products! We'll always do our best to cater to every little thing you need. Thanks a lot for your support!:)
Elsa Sincerely