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mauriciob24

Mauricio B.

Arizona, United States

Contributor Level

Total Points
261

2 Reviews by Mauricio

3/17/21
Verified purchase

I made an order for a ring back in February. Cost about $120, I received an order confirmation shortly after. The site says their workaround time is about 1 to 2 weeks. Its been a month and I have yet to receive anything. They only provide a whatsapp number and email to contact them. I have yet to hear back from them after multiple attempts at messaging them. They took my money and now I feel duped. I hope their site gets shutdown.

Tip for consumers:
This site seems legit but they aren't. Attempts at contact are futile. They are a scam and will take your money.

Service
Value
Shipping
Returns
Quality
1/2/21
Verified purchase

I bought a ring for my wife. A blue topaz ring with a zirc stone in middle and black plating on sterling silver. The ring itself looked beautiful on the site. When we recieved it, the ring had a chip in its plating. Customer service said that they inspect all their rings and that it was not their fault... no refund they said. Only a discount on next purchase. I told them to go f themselves. My wife chose to keep wearing it despite of how pissed and unsatisfied about what I paid for... 2 months later and the coating of the ring is mostly gone and u can see the silver under the black plating... that ring was about 200 but I got it on a discount so I spent about 170 I believe. I tried to go on social media on their company profile and tell people about my negative experience. They deleted my comments and blocked me so I couldn't contact them nor comment on their post. I HATE VANCARO, their product quality is absolute garbage.

Tip for consumers:
Poor customer service

Products used:
Ring

Service
Value
Shipping
Returns
Quality
snowy5
VANCARO C. – VANCARO Rep

Hi Mauricio,

We're so sorry about the issue. Please kindly know that most of our items are made of international standard 925 sterling silver, and some items are plated with a layer of other colors to reach a better design, which means that the orders are not the color on their own, and the original color is silver.

At present, because of the limitation of the electroplating process for the colored silvery items, the colored coat may wear and tear with the continuously wearing, and they may expose the silver color of the original color. Please kindly understand it's inevitable for the colored silver items, and generally, it does not belong to quality problems. Regarding this issue, we also explained it in detail on the product page.

If you mind this, it's recommended that you could consider the items in silvery color, generally, it lasts longer. Thanks a lot for your understanding and time!

Elsa Regards!
Customer Service Team

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