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Claim Your BusinessDecazi has a rating of 1 star from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Decazi ranks 48th among Custom Jewelry sites.
I made an order for a ring back in February. Cost about $120, I received an order confirmation shortly after. The site says their workaround time is about 1 to 2 weeks. Its been a month and I have yet to receive anything. They only provide a whatsapp number and email to contact them. I have yet to hear back from them after multiple attempts at messaging them. They took my money and now I feel duped. I hope their site gets shutdown.
I made an order for a ring back in February. Cost about $120, I received an order confirmation shortly after. The site says their workaround time is about 1 to 2 weeks. Its been a month and I have yet to receive anything. They only provide a whatsapp number and email to contact them. I have yet to hear back from them after multiple attempts at messaging them. They took my money and now I feel duped. I hope their site gets shutdown.
Tip for consumers:
This site seems legit but they aren't. Attempts at contact are futile. They are a scam and will take your money.
I ordered a ring set I found on Etsy for my girlfriend and I that live in different countries. To pay for the 2nd shipping, he gave me a link that sent me to his own site. He got the rings mixed up and sent hers to me, and mine to her. There is considerable size difference, so the rings were useless to us. First he said he would send out a 2nd set, but 6 months later that still hadn't happened. So then he asked us to send the rings back at our expense. So we did, we got the address wrong for one of them, so that was refused and sent back, but the 2nd one he still has. Now it's a entire full year later, and one of us has the wrong ring, and the other has no ring. At this point I just want my girlfriend's correct ring sent to her (the one he has, that I sent back at my expense). This was HIS mistake and he refuses to meet me even halfway on correcting it. I spoke to Etsy and they said they'd happily refund my money, only since I had paid for the extra shipping, the sale went through his own site and not Etsy. So they could not issue a refund because the sale didn't go through them. I suspect he often refers extra costs to his own site so he doesn't have to honor Etsy's policies. This ring set has costs me well over $250 by this point and I have nothing to show for it. I got ripped off.
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