VANCARO
Questions & Answers

Hello Jay, Thanks for connecting with Vancaro Jewelry. It's recommended the silver ring be in silvery color, as it lasts longer. It will not have the problem of fading and turning green. With long-term wear, the silver may oxidize, which is easy to deal with. Please don't worry. Most of our rings are made of 925 sterling silver, and we use Moissanate or 5A Cubic Zirconia whose clarity and hand-cutting are excellent. The specific material of each item is described on the product page - PRODUCT DETAIL. If real gold, Moissanite, or diamond items are needed, you can refer to the link or contact us for more details. The price of a 14K real gold ring starts from $399.Real gold will never tarnish or oxidize. https://www.vancaro.com/en-us/market/list/165 Feel free to contact us, we'll reply in one working day.Thank you! Respectfully, Elsa Vancaro Service Team Email us:service@vancaro.com Chat with us: m.me/vancarojewelry

Hi Eva, Please let me know order No. (starts with 601******), or the buyer's name, email, phone number, and address. I'll try to match the order. If you need further assistance, feel free to contact us, we will reply to you in about 24 working hours. Have a good day! VANCARO customer service Email us:service@vancaro.com Chat with us: m.me/vancarojewelry

Hi Alisha, Most of our jewelry is made of 925 sterling silver, and some are made of copper or steel. The specific material of each jewelry is described in detail on each product page. And we use high-grade Cubic Zircon whose clarity and hand-cutting are excellent, and it also has a high-cost performance. We have many exquisite and popular items. Here is our website: https://www.vancaro.com. Vancaro's story began in 2008. We do original and unique jewelry designs. We believe that true love does exist, every love story is unique, and everything VANCARO has done is to make a difference, to make the moment unforgettable. And, we offer 30 days warranty for exchange or return any brand-new item without any reason and 3 months warranty for exchanging a new item with a quality problem. If you need any further assistance, please feel free to contact us at service@vancaro.com. Thank you very much for your support. Have a good day!:) Elsa

Hi Alisha,, Most of our jewelry is made of 925 sterling silver, and some are made of copper or steel. The specific material of each jewelry is described in detail on each product page. And we use high-grade Cubic Zircon whose clarity and hand-cutting are excellent, and it also has a high-cost performance. We have many exquisite and popular items. Here is our website: https://www.vancaro.com. Vancaro's story began in 2008. We do original and unique jewelry designs. We believe that true love does exist, every love story is unique, and everything VANCARO has done is to make a difference, to make the moment unforgettable. And, we offer 30 days warranty for exchange or return any brand-new item without any reason and 3 months warranty with a quality problem. If you need any further assistance, please feel free to contact us. Thank you very much for your support. Have a good day!:) Elsa Best regards Email Us:service@vancaro.com Messenger Us: m.me/vancarojewelry

Hi Jane， I‘m so sorry for the late reply, I hope your problem has been resolved. If you do not have a return form, you can write your order NO. And phone NO. On a piece of paper. Then pack your return and take it to your local post office. If you need any further assistance, please feel free to contact us, we will reply to you within 1 business day. Thanks a lot for your understanding and time. Have a good day!:) Elsa Best regards service@vancaro.com

Hi kimberly, Most of our jewelry is made of 925 sterling silver, and some are made of copper or steel. The specific material of each jewelry is described in detail on each product page. And we use high-grade Cubic Zircon whose clarity and hand-cutting are excellent, and it also has a high-cost performance. We have many exquisite and popular items. Here is our website: https://www.vancaro.com. Vancaro's story began in 2008. We do original and unique jewelry designs. We believe that true love does exist, every love story is unique, and everything VANCARO has done is to make a difference, to make the moment unforgettable. And, we offer 30 days warranty for exchange or return any brand-new item without any reason and 3 months warranty with a quality problem. Hi Ashleigh, We found that your package had been returned to us due to an undeliverable or insufficient address. The problem has been solved, right? If you need any further assistance, please feel free to contact us. Thank you very much for your time！ Elsa Best regards service@vancaro.com

Hi Celeina, So sorry for the delay caused to you before, I think your problem has been solved, right? If you need any further assistance, please feel free to contact us. Thank you very much for your time！ Elsa Best regards service@vancaro.com

A: Hi Celeina, So sorry for the delay caused to you before, I think your problem has been solved, right? If you need any further assistance, please feel free to contact us. Thank you very much for your time！ Hi Ashleigh, We found that your package had been returned to us due to an undeliverable or insufficient address. The problem has been solved, right? If you need any further assistance, please feel free to contact us. Thank you very much for your time！ Elsa Best regards service@vancaro.com

Hi Rachel, I'm sorry I couldn't find the communication records or your order number. If the problem has not been resolved, I appreciate it that you could contact us. Elsa Best regards Email Us:service@vancaro.com Messenger Us: m.me/vancarojewelry

Hi allen, I am very sorry for the inconvenience caused, and I can totally understand how you feel. We find that there was a payment risk for your order, to protect customers from unauthorized charges, verification from the buyer is requested. Please do not worry, your personal information is only for the purpose of protecting customer's online payment, it is strictly confidential. And we just need part of your information for the verification, you could cover the other part that isn't requested. If the problem has not been resolved, I appreciate it that you could contact us. Elsa Best regards Email Us:service@vancaro.com Messenger Us: m.me/vancarojewelry