The ring I purchased was beautiful. The pictures did not do it justice. The communication and service were top notch. I knew exactly when my ring would be arriving, and it was followed up with an email to ensure I had received it when it was delivered. I will definitely recommend to friends, and purchase from in the future.
I love the quality and all the intricate details on the engagement ring that i got for my girlfriend. The service and the attention to detail of Elsa from the customer service staff was the best. She kept me inform about the shipment status at all time. I will recommend all my friend to visit their site.
I ordered a ring on August 6th for my boyfriend's birthday on the 15th. I have yet to receive the ring. It's amazing how fast Vancaro is at taking your money, yet so slow in sending you the product. I wish I would have read the other reviews before purchasing from this company. Such horrible service! I will never purchase another item from this company again. Can you even tell me where the ring actually is? Because the baloney of a website that you have us use to track shipping has had the same information on the page when i type in the tracking number since day one. I want my money back!
Hi Toni,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com
Worst company ever. They should get 0 stars. Will never do business with them again. Deducting $18 from my refund for their free shipping offer on the original order. Since I returned the entire order they then recoup the shipping from my refund but I still had to pay shipping to return it as well.
Dont buy unless your absolutely positive your gonna keep it. Cheap costume jewerly bulky and heavy.
Hi David,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com
Had my ring for less than 30 days and the black is already wearing off. I have tried contacting them many times and they won't even respond. Obviously they don't honor their 30 day refund policy and don't care about their customers after they have your money.
Hello, You can go to our website and log in your vancaro account. Then find your order. You will notice that there is a return option. You can click the return option to submit your request. Once it is approved.we will send you an email to tell you what to do
Or you can send an email to service@vancaro.com to tell us your order number or the zip code and receiver's name? You can also provide the email address you left when placing the order and the shipping information. It could be useful to locate your order number in the system. Then we will send you a link. You can just click that link.It will you take to your order. Thank you.
This ring is beautiful! I'm so happy I decided to try Vancaro out. My fiance is in love with this ring. The details of this ring is beautiful. I didn't expect to receive the ring so fast. The customer service was excellent. They reach out to me to make sure I received my product. They could of charged more for a ring of this stature. Thank you Vancaro for doing great business! You definitely won me and my fiance as a customers.
I had looked at sites like Tiffany and Company, Zales, etc for a birthday gift for my wife. I'm sorry but I was just not impressed with their products. Then, I just so happened to see an advertisement for Vancaro. Their ring designs were like nothing I had ever seen before. I decided to order the natural rose flower engagement ring. When my wife saw the ring she loved it. The shipping was very, very quick, and Elsa from customer service made sure that we were satisfied with our product.
Thanks so much for your support! We'll do our best to cater to every little thing you need. Have a wonderful day!^-^
Elsa Sincerely
I ordered a ring from them and didn't like it. Have been trying to contact them about returning impossible, you can't call as they are in China. Have emailed 5x and no response.
I have stopped payments until this is resolved.
Hi Gwen,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com
First of all, I have had the best customer service ever. They responded quickly, they kept me informed through every step of the ordering/shipping process. I love my ring so much. I plan on ordering again.
My teenage son picked out a ring he wanted for Christmas. I was a little leary ordering from out of the country. I must say the attention to detail with emails every step of the way was very reassuring. We received the ring in a timely manner, before Christmas. Once he opened the Christmas gift, the ring was too large our mistake in regards to sizing. I started the exchange process thinking this was going to be the downfall. Nope, not one problem. The process of exchange was just as easy and detailed as the first order. The quality of the ring is great and the entire process and experience were great. I Will definitely order from this company again and I highly recommend the company.
Thanks so much for your support! We'll do our best to cater to every little thing you need. Have a wonderful day!^-^
Elsa Sincerely
This jewelry is priced great and the quality is awesome, just like the pictures. I received it right before Christmas. My wife loves the necklace and ring combo. Couldn't be more satisfied with a product I seen from an ad. Thank you, I will be buying again and more customers are coming your way
Ordered my wedding ring 8 weeks ago and hav recieved nothing! Emailed countless amounts of times for tracking number and did not get one! No one replied to my emails and when i asked for a refund i was just given the run around! Definitely not happy with the service i hav recieved! Would not rate these people at all! Highly disappointed!
I have only been wearing the infinity heart ring in rose gold for 3weeks and the rose gold I'd already wearing off. I loved the ring online but never expected it to look this bad after such a short time. After reading the other reviews of trying to send it back or replace with a new one I will not since it seems to be a bigger hassle than just wearing a horribly constructed piece of jewelry.
Hi Candice,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com
Ordered a ring set fire my wife. It arrived 3 sizes too small. Sent it back and they tell me they never received it tracking shoes it was delivered on the 8th of Jan. Nothing they are willing to do until it shows up so they got the rings and got my money. Great freaking company. Do not order from them
Hello, I am sorry to hear that. Could you tell us your order number and the tracking number for your return? We will check it for you. I'm sorry for the inconvenience. Please don't worry, I will do my best to help you.
A few months back I was looking for a special ring for my wife and stumbled upon Vancaro. I was a little suspect with my first order as I have been seeing a lot of stories lately about scams. Not This Time! From the date I placed the order through the date shipped and then again after delivery I received emails from customer service with updates and follow ups. As soon as the ring had shipped I was given a tracking number with a link to follow up on the shipping part of the equation and could follow along where exactly the ring was until the day of delivery. The day the ring was delivered we were so impressed we placed another order for a ring that had caught or eye on the website. That process was even easier! We have turned into life long customers going forward. Excellent job Vancaro!
Thanks a lot for your continuous support! Have a wonderful day!^-^
Elsa Sincerely
My boyfriend bought me a ring from vancaro for our one year anniversary... I feel bad he spent as much as he did seeing as the ring is starting to chip away the color of the band. I have only had it for a couple weeks, kind of disappointing.
I saw one of their rings on Facebook. Vacaro wanted $139.00 for the Red Rose ring. I took a screenshot of it and sent it through the Aliexpress app. They have it for $1.65 w/ 77 cents shipping from China. For that price I ordered on.
Hi Robert,
Some vendors stole our pictures and sell the products, which is not authorized by us. The quality and material can't be exactly the same, the cost is fixed, the cheaper product must be of cheaper quality. If anything on this website that is similar to our company's products, we will immediately Sue them.
Since our products are hand made by the ring workers and gemstone cutters, and the main part of the ring is made of sterling silver, the hardness is not as hard as the products sold in batches, and our ring the ductility is relatively high.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com
Borany is a safe and secure website to order your fancy bikinis. They made sure to keep in contact with me to make sure that I received my items and I am extremely grateful for that. I will definitely be ordering from them again! :)
The ring I bought my wife was beautiful and she loves it. Customer service is amazing, they personally email you when they receive the order, when it ships, when it arrives in your area, and when it is delivered. Then they email asking what you think of it. That's personable cuztomer service you don't see anymore and it was great. Great company, can't wait to buy my wife something else from here.
I ordered a beautiful ring for my wifes birthday. Showed up very quickly and looks and fits great. Cant complain about the product or the service. My only critiscm would be that it states on the website shipping is free but I was contacted by the courier to pay an import tax. So be aware of this if you're shipping internationally.
Overview
VANCARO has a rating of 3.2 stars from 175 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VANCARO most frequently mention customer service, beautiful ring and timely manner. VANCARO ranks 12th among Engagement Rings sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks so much for your support! We'll do our best to cater to every little thing you need. Have a wonderful day!^-^
Elsa Sincerely