I ordered for the first time and bought a ring. It arrived early and fits perfectly. It looks exactly like the pictures. I'll be ordering more from this site.
I bought two rings. One was way too bulky for my finger so I asked to return it. They took the return with the tag still on it but only refunded half of the price. Not cool.
My hubby got me a ring for Christmas but it was too big. Trying to exchange it is extremely difficult and nearly impossible. They are on Beijing time when you call even though it's an 800 number. You have to pay a restocking free, shipping, etc. They are not very generous to help out. Sad, the ring is gorgeous but the customer service is horrible.
My partner and I ordered new wedding rings for each other and they were lovely. They are true to size and are very intricate. I'm excited to wear them. (I was offered a gift to write this review, but I would have left five stars anyway.)
A Beautiful ring for an amazing price. My future wife loves it. Shipping was what it described.The only reason I gave 4 stars is the ring didn't sell in half sizes so I had to get it resized but not the end of the world.
Congratulations! Thank you for sharing this sweet moment with us! Thanks for your support and have a great day!^-^
Elsa Sincerely
Items arrived in less than a week. Quality is decent. My husband and I are renewing our vows in January so we haven't worn them at all yet. I've read some of the negative reviews and so far I haven't experienced any issues. I'm satisfied at the moment.
Please don't worry, we offer a 3-month warranty for exchanging a new item with a quality problem, if it has been more than 3 months, we will help fix it
Have a good day!:)
Purchased a set of, Yours Forever, rings. Both rings were sized to small. The black started coming off mine within a week. The fake diamond fell off after 2 weeks.
I wrote to the company. You have to pay for shipping back and the tag has to be on the ring. No one wears a ring with the tag attached for 2 weeks...
I feel sorry about the problem with your item. The material of the ring is made of sterling silver, which is comparatively softer than other products made by 14K &18K gold. A slight knock on a piece of jewelry can disrupt the setting and in return cause the stone to be displaced from the original setting. Besides, as this item is the luxury style, so compared with the simple style of the ring, it's likely to have this issue as well. Please don't worry, we will try our best to help you.
If you need further help, please feel free to contact us. Thank you
I purchased a ring and received it roughly 2 weeks ago. I was beyond pleased with the presentation and boxing of the ring and elated to finally give it to my fiance. He's had it on for a week and a half, and the symbol of Jack and Sally on Spiral Hill has completely faded. I am very upset and don't wish to return the ring because of the sentimental value, however wanted to relay that I am very disappointed and displeased in the quality of the actual product.
Hi Cassandra,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and help fix the problem.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com
REVISION: after publishing reviews on 3 websites the business contacted me and offered me a refund for the gift boxes I purchased to substitute for those they'd not included in my order. They claim to have modified their policy which was to not necessarily include the number & types of gift boxes matching products ordered for environmental reasons. Their policy should be further modified to give customers exactly what they order. I'll increase their rating, but it shouldn't take negative reviews to appropriately respond to a customer's legitimate issue. Below is the story ~ I ordered 3 necklaces to give to friends for a special occasion. They're beautiful, BUT they sent only one gift box and it was a RING box. In the photos on the website it clearly shows the gift box that would be provided and what I received wasn't that. Also, the photos of the chain didn't match what I received. I immediately called and emailed them, but they'd gone ON HOLIDAY for a week and weren't responding until after the event. They did respond to me and sent me a 10% off coupon, but that didn't save me from having to buy gift boxes last-minute. Their response was as follows: "To be more environmentally friendly, we usually match a gift box for one package. For the next shopping, if one gift box for one item is needed, please let us know immediately after placing the order, and we'll try to match each item with a gift box." I'm all for the environment, but I want what I ORDERED, not what you feel is good for the environment. It's too bad, the necklaces are very pretty and the jewelry very unique; I would have shopped with them again if not for this.
My boyfriend got me a Vancaro necklace in April, and by October it was completely tarnished and ruined with 2 stones missing. I cleaned it every week and took great care of it but the chain itself started turning my neck green within a month. I had to buy a new chain. The charm tarnished beyond repair and all stones are loose now, I can't even wear it. Don't waste your money.
I was able to surprise my wife with a beautiful sparkling classy bridal set ring. The package would have arrived two days before valentines day if it wasn't for the weather snow situation causing the shipping company to delay. But surprisingly it came right on time on valentines day that I was able to please my wife with. She says I did good and she had over 150 reactions to her post about her new wedding set upgrade on facebook. Thanks Vancaro for an affordable brilliant ring.
I recently ordered a few items from Vancaro. The Ring and chains all arrived very quickly and look great. Thank you. Then I received a few follow up emails to make sure that everything went well. Customer Service is amazing. I will certainly buy from Vancaro again.
Louis - Florida
Thanks a lot for your continuous support! Have a wonderful day!^-^
Elsa Sincerely
Both wedding sets I've received from Vancaro have been absolutely stunning. I love the uniqueness of their rings and designs. The first wedding set I bought was a skeleton claddagh ring and she always got lots of compliments with it. I recently bought her another wedding set that was sunflower designed. I can't wait to give it to her for Christmas! The photo attached is when I proposed with the claddagh
Thanks a lot for your continuous support! Have a wonderful day!^-^
Elsa Sincerely
My fiancé proposed to me on Christmas Eve. He got down on one knee and presented me with the most beautiful, extremely unique Vancaro Angel Wing Heart ring in pink! The delicate, yet striking ring sparkles in the light and casts multi/colored hues! It looks absolutely stunning and receives the most amazing compliments every single day!
Ordered a ring only for it to have been lost by their delivery. Took over a month of fighting with their customer service for Vancaro to send me a new ring. Now I'm being told the ring isn't being made anymore. Very unimpressed. Would not buy from again
Hello, I am sorry to hear that. Due to that our products are very popular, so they may sell out at any time. We are sorry for this inconvenience. Would you mind choosing a different design?
If you need further help, please feel free to contact us. Thank you.
Ordering is easy, pricing is wonderful, and the product is quality, and beautiful! My honey is super happy! They even emailed me tracking the whole way, so I knew right where it was, the entire time! The packaging is awesome too. And shipping was free! I recommend them to everyone I know!
N engagement ring is meant to be worn everyday and should not have missing stones after just 18 months of wearing it! I highly recommend not purchasing from Vancaro! If you want great customer satisfaction, go to a reputable jeweler instead!
Hi Debbie,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com
This company deserves mad props! They have completely surpassed any expectation that I had for the price range. They may even rival Tiffany's as far as high end packaging and gorgeous product. Also, the customer serviceaspect is top notch! From purchase to delivery, you are notified via text and email every step until delivery day. I recieved my rings in less than a week!
So sorry I ever placed an order with Vancaro. I didn't have a good feeling about this company in the first place but placed the order as a favor for my nephew. He wanted to give the ring to his girlfriend on her birthday which was last Saturday, September 26,2020. The ring never made it (still in customs - 16 days now) he passed away on Tuesday, September 29,2020. Emails, phone calls all go unanswered and texts messages receive the same genaric response.
Hi,
We are so sorry for the delay caused to you. The original package was held at the customs, which is a rare situation. Once the issue was spotted, we contacted you immediately and offered a new package. It shows that your order has been delivered on 2020/10/16 at 9:13:00.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com
Ordered a ring for my wife for Christmas. It's just as advertised. It came from China so it took a bit to get here but it was less time then they told me up front. They then had English speaking CS reps check on the peogress and keep me inform. I would do business with them again for sure.
Thanks a lot for your support! Have a wonderful day!^-^
Elsa Sincerely
Overview
VANCARO has a rating of 3.2 stars from 175 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VANCARO most frequently mention customer service, beautiful ring and timely manner. VANCARO ranks 12th among Engagement Rings sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Melissa,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and help fix the problem.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com