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Vancaro MONEY BACK Guarantee is a joke my boy-friend purchased this ring for me (I have Fibromyalgia and Rheumatoid Arthritis). I had it for one day in which I stayed in bed due to pain. The next morning I found one of the stones had fallen out. When he finally spoke to someone about this issue they said Imust have hit it which caused the stone to come loose. However I loved it so we took it to a reputable jewlery repair shop. The person who fixes jewlery everyday stated that it was a manufacture defect and that the prongs holding the stones were too small. He built it up and made sure to reinforce all the prongs on my ring. Vancaro refused to fix the problem even though they say that if you are not 100% happy they will make it right or give a full refund. Well in this case they refused. We will not ever purchase from this company again and will also tell everyone we know not to purchase from them.
Tip for consumers:
Don't buy from them because they do not stand behind their guarantee.
Products used:
Bought a ring and was refused a refund or replacement when one of the stones came out. We had it all of one day.
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I bought two rings. One was way too bulky for my finger so I asked to return it. They took the...
Hi Carol,
Sorry for not being able to provide you with satisfactory products and services. Judging from the initial picture, the prong pointed to by the red arrow looks broken. Because silver is relatively soft, this situation is generally caused by external forces.
This ring is our best-selling model, and a situation similar to your ring is very rare, so from a preliminary judgment, we have made a response that is not a quality problem.
Could you please tell me your order number? I will communicate with you further. If you need any further assistance, please feel free to contact us, we will reply to you within 24 working hours, thanks a lot for your understanding and time.
Nola Sincerely
Customer Service Team
Email us:service@vancaro.com
Chat with us: m.me/vancarojewelry