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My boyfriend ordered a necklace for me for valentines day 2020, so less than two months ago.
The necklace falls off my neck 2 days ago and hits the floor. The lobster clasp broke and then when it hit the floor, it broke the charm.
I email this company to service it or replace it, i didn't even ask for a refund and they tell me to fix it myself or pay to have it fixed at a jeweler.
HORRIBLE COMPANY.
Aubrey E.'s review of VANCARO earned 8 Very Helpful votes
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I bought two rings. One was way too bulky for my finger so I asked to return it. They took the...
Hi Aubrey,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com