This is the best company I have ever ordered.
They will do anything for you!
So I ordered a ring for me GF
And received the item but the problem is the ring size doesn't fit my GF
So I ask for exchange and was able to get a new one even though I don't even have the original tag or slip from my first order
It's crazy how they're too nice to even sent me back a new one
They're good at replying too
I really recommend if u ever went to buy a ring for your love ones
Thank you so much
Beautiful ring, extremely cheaply made. I had to resize ring from 7 to 8. I had to pay an additional $75 bucks from a local jeweler. Once resized the ring was polished. All rose gold from ring wiped off like fake paint. It wasn't even rose gold plated as stated in order. Extremely disappointed. My woman was in tears and still is.
I freaking love It! I arrived right away, it's gorgeous.
I will return for my wedding ring
I really hope the plating doesn't tarnish. I am simply in LOVE with this piece
It came fast. Customer service was all over it. The item was at least as good as pictured. Very nice quality. My girl was very happy. What more could you ask for?
I am able to find nice and unique pieces for those that I love at a good price. Anytime I need that little something special, I can always find it with Vancaro.
I bought a ring for wife for Christmas to big and bolky sent it back I paid for shipping then I find out the took $15 for shipping and restocking fees I tried talking to them they said they don't care took my money never again with this terrible they call company
Hello, I am sorry to hear that. We cherish each one of our customers, and we will try our best to help customers solve their problem. Could you please provide your order number so that I can check it for you? If there is anything we can help, please do not hesitate to contact us. Thank you.
There good people. Communicated extremely well. Got my beautiful ring on time and with status updates. The craftmanship is well made and the gem is quite astonishing. Kudos!
I got this ring set for my birthday, I absolutely love it it's beautiful it sparkles and is very good quality I'm very satisfied
This company is fast about getting your order to you and have such an amazing selection. I have already told others about this company and sent them the link for the website
This ring has style AND attitude! It is absolutely beautiful! I love the combination of the skulls beside the heart shaped stone. The detail in the band is exquisite.
My boyfriend, who is now my fiancee gave me the most unique ring and I love it. I have to say, I love he picked something out that fits my personality. I have received many compliments on my ring.
I ordered a ring, it's been in customs for 13days and now they won't answer any of my emails! Please don't waste your money. I'm out 159.00 and no way of getting my money back
Hi Johanna,
We are so sorry for the delay caused to you. The original package was held at the customs, which is a rare situation. Once the issue was spotted, we contacted you immediately and offered a new package. It shows that your order has been delivered on 2020-10-13T01:21:00.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com
Ordered a Jack Skeleton ring for my wife for Christmas. It's a beautiful ring, it was also a great price. Shipping was fast. Got before Christmas. My wife was so surprised. She loves it.
Delivery was fast. Excellent service and the quality was amazing. Im blown away at the beauty and uniqueness. She absolutely loved it. It came well packaged with a gift bag, card and even cleaner.
Great customer service all the way around. Had a problem with one ring that I ordered and got in touch with customer service and they took care of me right away. Thank you for a great experience.
Hi Sean,
It's our pleasure! Together with our customer service team, we'll do our best to cater to every little thing you need. Have a wonderful day!^-^
Elsa Regards
Very good customer service experience and very good quality of jewelry. I really recommend this place very nice jewelry and good quality
The serviceman or service lady has gave pleasantly informative customer service on the size guide when I was confused.
Thank you so much for the help.
Thanks for the customer service! I accidentally put the wrong shipping adresse and you guys took care of everything And it got to me Fast Thank you so much!
Had to wait a couple of extra hours for it to come in but it came in on the day it was supposed to. Beautiful ring too, my girlfriend is gonna love this!
Thanks a lot for your support! Have a great day!^-^
Elsa Sincerely
The ring came in a timely manner and the quality of this ring was perfect I got this for an anniversary gift for my wife and I know she will not be disappointed
Thanks a lot for your support! Have a wonderful day!^-^
Elsa Sincerely
Overview
VANCARO has a rating of 3.2 stars from 175 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VANCARO most frequently mention customer service, beautiful ring and timely manner. VANCARO ranks 12th among Engagement Rings sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Erno,
I'm so sorry about this. Here is our return policy, within 30 days of your receipt, as long as the ring is still brand new, we can change it to another size for you. You only need to bear the return and reissue shipping costs. If the ring is not brand new, we will also provide you with a solution.
Most of our jewelry is made of 925 sterling silver, and some are made of copper or steel. The specific material of each piece of jewelry is described in detail on each product page. The coating of some products may be in rose gold color, but it is not 100% rose gold. Sorry for the misunderstanding and please kindly know that we do not recommend any resizing service which may cause damage to the ring easily.
If you have any further questions or need any assistance, please feel free to contact us.
Elsa Regards!
Customer Service Team
Email us:service@vancaro.com
Chat with us: m.me/vancarojewelry