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My boyfriend ordered a engagement ring from vancaro. He had to pay extra to customize the ring to be blue which also ment we had to wait longer to receive it. Finally came in & it was the wrong color. The company won't do anything to fix their mistake. Told him since it was customized they won't take it back even though they messed up on the order. Told him to try ordering again.
Debbie G.'s review of VANCARO earned 14 Very Helpful votes
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I bought two rings. One was way too bulky for my finger so I asked to return it. They took the...
Hi Debbie,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further and help to fix the problem.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com