VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
They're always quick and efficient. The quality of the products are exactly as described, and great quality. The pricing is reasonable for the quality/value you receive. They give lots of great little freebies with every purchase. Each order is a positive, personal experience. And I'll continue to shop with this company, for these reasons.
So far I've placed two orders with this site, and both of them have been fantastic. Products are as described as super comfortable. They ship out in a timely manner and are well packaged. Definitely recommend.
Easy to order and easy to find discount codes too. The international shipping charge is okay, but I feel much better about it when I've used a discount code 😏
I have shipped from you guys multiple times now and I'm never disappointed! The tumbler cup is amazing, I use it every day. The hoodie is soft and warm my girlfriend already stole it from me 😂 and every shift was flawless and fits great. I get the 3 pack mystery bundle shirts every time I shop and I always get a great selection! I've only gotten a repeat shirt once but I have it to my friend and now he's obsessed with your merchandise. I will continue to shop with Vampire Freaks even into old age. You guys always deliver, you never disappoint, and in the 2 years I've been buying from you guys I've never had any issues. Keep up the phenomenal work and I'll continue to spread the word and love of your amazing stuff! Thank you again so much for the work you all put into your designs, clothes, everything. You're all the best, I'm a VF for life guys!
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!