On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
















The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've always loved the alternative/Goth scene since I was young so I knew I had to be apart of it. I need to be apart of it. I have no regrets on this site, I'll definitely come back! They have amazing products!
Outstanding customer service! I appreciate the discount, thanks! You guys are the BEST! Totally fantastic job!
It was great! I liked the fact that they had face masks that work for the covid-19/corona virus epidemic. I also purchased goggles with UV protection and had a mirror surface.
Outstanding customer service! I appreciate the discount, thanks!
I just found your site and I'm in love! You guys have all the stuff I want for a little cheaper then other sites and that helps a hard working mom like me get some cool stuff in these hard times. I got my order within a week of placing the order. This company is amazing
I just found your site and I'm in love! You guys have all the stuff I want for a little cheaper then other sites and that helps a hard working mom like me get some cool stuff in these hard times.
Awesome store, awesome clothing, overall awesome store in general! If I were to recommend an online store, it would be vampire freaks, because they have a better selection of clothing than hot topic and spencer gifts!
Love what I have seen so far. Got my order earlier than anticipated! Absolutely in love with everything about this bag! Can't wait to order more.
Love what I have seen so far. Can't wait to get my order!
Excellent products and the best customer service! Highly recommend. The selection is great and they answer every question. Very smooth transaction with fast shipping. A+++++++
Excellent products and great customer service! Highly recommend.
Very easy to navigate & find what I was looking for. Great so far with vampire freaks. Ordered then delivered as promised.
Very easy to navigate & find what I was looking for.
Quick and painless. Lol Despite being delivered by USPS everything went smoothly. It got it here faster than I expected. I also didn't have any issues with the delivery itself, and the package arrived safely intact.
Delivered fast but the size for the boots were wrong...,,,,...,...
Out of body 666 Out of body 666 Out of body 666 Out of body 666 Out of body 666 Out of body 666 Out of body 666 Out of body 666 Out of body 666 Out of body 666 Out of body 666 Out of body 666 Out of body 666 Out of body 666 Out of body 666 Out of body 666 Out of body 666 Out of body 666
Quick and easy. The item was shipped within a week and it arrived a few days after the shipping confirmation
It always stressful buying cloths online And shoes. I was on a limit so it was hard to know what to buy that's with in my budget. So I love This website gonna be buying more stuff in the future
It always stressful buying cloths online And shoes. I was on a limit so it was hard to know what to buy that's with in my budget. So I love This website gonna be buying more stuff in the future
I'm not huge on writing reviews because everyone has different opinions on things. I just wanted to make sure people are aware of the sizing. I think if you are a thin person with c-cup or smaller i think you won't have much of an issue. But anyone who falls under plus size or almost plus size... or maybe if you have a bigger upper body, you may want to size up. I sized up because i know that i like things to fit loose on me. Especially jackets sweaters... i got the distressed blackish grey cardigan... acid wash... its got those witchy vibes... its super cute, but it does not fall like the photo. I know im a lot bigger than the girl in the photo, but i guess i need to size up another time. I got a xxl hoping it would be fine. It fits and is comfy. Just the way it falls looks awkward. I was hoping it would cover my legs a bit but its like wide open and the zipper starts above the belly button which is super awkward to me. I think it'd fall nicer and be more flattering if it had a longer zipper.
They do a good job at posing the models so you can't tell where the zipper falls and how the fabric falls truly... unzipped its fine. But zipped its weird.
Im a sewer, so i can easily stick some buttons or velcro or something but for over $100 i shouldn't HAVE to do that...
I don't really wanna send it back and do the whole exchange thing... with covid and all. But i will still contact them and see if i can exchange it for free. If not I'll see about modifying it.
Everything was simple and fast. I have nothing else really to say. Would order again from here for sure.
I love this site. Great sales and so easy to deal with. Their personal touch is the best part if ordering from them.
I love this site. Great sales and so easy to deal with.
I gave a 3 because I feel the quality of the item is subpar. The metal cup it comes with is really cheap.
I have a 3 because I feel really ripped off by the shipping price.
Good price, fast delivery and great product. Good job all around. Thank you! All of your products look amazing. I'm sending links to my friends also.
Everything was so easy. From searching to purchasing it was effortless. Lots of cool stuff to choose from, too!
Everything was so easy. From searching to purchasing it was effortless. Lots of cool stuff to choose from, too!
Found the brand and design of jeans I wanted super easy, I was happy with the shipping time - just wish they had more variety of sizes for each item and that their stuff was cheaper lol
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!