VampireFreaksReviews 11,705
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Great items. Been online shopping over the years. Glad to see you have the blood pens back. I ordered the shot glasses years ago. Unfortunately two broke and one went missing ( blue). Any chance they will ever become available. Stickers?
Great items. Been online shopping over the years. Glad to see you have the blood pens back. I ordered the shot glasses years ago. Unfortunately two broke and one went missing ( blue). Any chance they will ever become available. Stickers?
Good stuff, fast service. I ordered masks and patches and had received them almost within the week. Very impressive!
Love the merch and the customer service. Would like to see some things in bigger sizes stocked up more but super happy! Unfortunately my favorite top i ordered was way too small but gives me motivation to work out
Love the merch and the customer service. Would like to see some things in bigger sizes stocked up more but super happy!
Beautiful purse, just like it was presented on the website. Great quality and it got to me on time. Thank you Vampire Freaks!
The website is very easy to navigate as I had no trouble finding everything I was looking for. The checkout for this website is extremely fast and easy to use as well.
I found the same item I ordered at a halloween store for cheaper than the price I paid before shipping.
It changed my total after giving me a discount code for applying for messenger and receiving the coupon.
So happy to actually find what I had in mind. Entire process from purchase to delivery was easy and super fast.
Customer service is on point! My order issue was resolved quickly and professionally! I appreciate their quick response Thank you so much!
I need to cancel an item on the order and you give NO option to do so... bad business
Easy to navigate site and checkout + really quick shipping! The wallet I ordered ended up being too big for my purse but that was my mistake. The customer service and products are still lovely though.
Easy to navigate site and checkout + really quick shipping!
I would say it's the best store ever for weirdo's like me! I ordered my hoodies & I just got them today & love them! Thank y'all for the extra goodies! Y'all rock!
Best store Ever! The coolest clothes at great prices and amazing customer service! I always order from them when I have extra funds!
Best store Ever! The coolest clothes at great prices and amazing customer service!
Site takes too long to process and too many redirects, but I got the umbrella and it is very nice so thanks very much ffg or that.
Site takes too long to process and too many redirects.
They have amazing products! I love the selection and will continue to order more from them! The quality of the products I've received so far are great!
So far so good. Everything looks like decent quality. We will see how the belt holds up after a few wears.
Very excellent just what I ordered very very pleased.
Came in a timely manner.
Will for sure order from here again cant believe I found this shirt been lo ok king for years.
Love these masks! However the adjustable elastics are a bit excessive. They keep getting caught in my earrings.
Simple and easy. I've been eyeing some stuff on VampireFreaks for a long time but finally had the courage to order something. Simple process and it got to my house pretty quickly.
Good products but the shipping was stated to only be a week and it took a little over two weeks to arrive.
Easy to use website. The sweatshirt I ordered came in record time! Very fast response from the shipping team. Thanks.
Very happy with my orders. Arrived faster than expected every thing is just like the picture. Great communication when i had stupid questions. Just a great group of ppl to shop with. This is how online shopping is supposed to be like..
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members