VampireFreaksReviews 10,883
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From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
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VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very good and excellent service. I love the items you have
Very awesome and sweet service. I highly recommend this site.
Great and easy experience. Quick response when I made a mistake in my order. Made it easy to fix it.
Arrived super fast and in perfect condition. I was worried because it was glass but it arrived complete and safe.
I bought 2 berets (spiderweb/bat) really tight on my noggin, not comfy to wear at length. Apparently not made for guys
Yeah I emailed not once, twice, but thrice concerning a possible sizing issue & having to pay return ship for an exchange! I even attn Jet b/c he helped me upon a same sizing issue with sneakers. I consulted the size guide for Kreepsville that I've never purchased b4 so didnt know how sizes ranged but it made no sense waist on it? Stops a 38 when you sell a 40? I went ahead & ordered b/c some of the items I had in cart awaiting an answer were sold!
Great Customer Service guys, why did you drop the ball? I have all my correspondence saved...
Okay, after my initial scathing review Vampire Freak Jet B reached out to me to console my woes & issue me a 1 time packing slip to return said Demonia Arachnophobia sneakers so I can monetarily justify my purchase & order a better size. Special touches like this I appreciate so thanx Jet B you're an upstanding citizen helping out a fellow American who is down on his luck. I'm a career retail employee of 30+ years, so I've dealt with issues as well, good customer service is vital. Duly noted kind sir! Hopefully they will allow me to purchase the correct size with the discounts I had on the initial purchase, can you hook me up with that Jet B? Please! & Thanx once more
I've bought a few items within the past year, they offer TRIPP & Demonia products which I fell in love with 20 years ago as a manager when Hot Topic was actually Hot Topic GOTHIC! Not the sad sold out store they are now
I found a vendor which sells Tripp apparel!
YAY!
I thought that the site was very easy to navigate.
Great products, fast shipping and awesome coverage!
I ordered these for my 11 year old granddaughter. Per her Mother, she is "absolutely obsessed with them!"
I am happy to add my new Frankenstein enamel pins to my Halloween collection The colors are great! Great quality
Overall experience has been great shopping on your website is easy and love the fast shipping and delivery times.
My experience shopping on your website was fantastic; very easy to navigate, and place an order! Order arrived ahead of estimate, and in excellent condition.
I definitely plan on placing more orders in the near future.
My order was received in a timely manner without getting lost or delayed
It was really fun! It was simple and easy and came in perfect condition!
The shopping experience was great. The website was easy to use. Very cool boots!
I love the website and products so much, its like it was made for me xD i cant wait for my stuff
Great range of spooky products. Love my hoodie but they run a tas on the smaller side so if you like more room size up.
Super easy and i'm absolutely in love with the item of purchase
It was easy to shop online. I enjoyed the experience.
Fast shipping and nice packaging with freebies. I ordered the vinyl trip pants and they were as expected the only is thing is that they smelled like fish. It was very strong but after airing them out while they were inside out it went away. I know it is common for vinyl pants to have a smell as many other people I know with them said they smelled when they got them
Very cool! Friendly experience & great designs! I can be myself In these clothes.
Shopping vampire freaks is always so much fun for my baby bat and myself!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members