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VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
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Good service and fast shipping. Love my chunky doll and patches!
It came quickly (US to UK), shipment tracking was very detailed, arrived with no damage plus came with cool free prints, very happy :)
I had a great experience with vampire freaks. They have everything I'm looking for; my aesthetic, my price range, and overall great products!
Im very happy with order. My skeleton shot glass was exactly what I was expecting.
Fast shipping, I like the stickers I got a lot too!
Great stuff! The fabric feels soooo nice. They wash & dry great. True to size, "American sizes".
It was a great experience. My product arrived in a timely manner, was neat and clean, and true to size. I also appreciated the free stickers.
Loved the products and the ease of ordering. My bag is wonderful.
The purple and black striped coffin shelf is perfect. It's great for my Halloween figurines. It's made of quality wood.
Overall great experience. Really nice product. Will buy again in the future.
Shipping is a little slow, but purchase was easy, and the updates are great.
Excellent service and friendly will be back again thank you
Came quicker than expected. I like the packages look as well as the assures safety they were protected in transit
Quick shipping high quality items I really enjoyed this order
I love the products & the quality doesn't disappoint
Easy check out and easy delivery. Had exactly what i needed!
Fast shipping and item showed up in great condition!
Was easy and product came fast. Just happened on the site and granddaughter loved the unicorn
Great everything was as pictured and fit perfectly
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!