About the Business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
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Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I love the clothing and water bottle but the umbrella I received was damaged. Had a rip and the tip was broken.
I loved everything i got 😍. Was not disappointed. I loved the shirts I got, the bag is perfect size, loved my stuffy ( he's so cute).
I liked the amount of clothing available. I liked that all the patterns were in all styles. In Men and womens.
Easy site to navigate, easy delivery, decent delivery times. I've never had to use customer service.
It was just as adorable as I hoped it would be. The description was 100% correct and it came just like it was supposed to.
Great product quality and fast and accurate delivery. I liked the selection in the website. I will look for more in the near future.
Great customer service and I loved the products! The socks were super comfy and I love the water bottle
I ordered the bat crazy sunglasses. Omg! I love them. I receive many compliments on them.
I also ordered a hat. It's beautiful! I will be wearing it to the Witches Picnic.
Thank you so very much. The quality and esthetics of both are fantastic.
Donna
Shipping was super fast, and the person I got everything for said everything was super high quality and comfy!
I love VampireFreaks. I have never had an issue when ordering and I love the variety the site offers.
From start of order to delivery, no issues, received updates of order process, received quick! Will definitely order again!
I found a dress I had been eyeing. I bought it. It arrived. I tried it on. Looks amazing! Cannot wait to wear it for real!
Easy to shop and the shipping was quick! The selection on the website was awesome and the apparel is good quality
Delivered quickly and quality was amazing! The quality of the product also blows everything out of the park!
I found hat and i ordered it fur fur and then it got here and i wore it on my head 10/10 dies hat things
The whole experience was pretty easy and nice. The selection was great and the clothes are good quality and fit nice.
Awesome, quick and professional. Was not expecting quick response and deliver and was very happy with the experience.
Shopping experience was easy and straightforward. Shipping was very quick and item was great quality.
I love your products and will continue buying from you. I have bought your products in store and online.
This is a great site and great customer service. Item arrived in plenty of time and is in great detail and quality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members