About the Business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
View all
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Amazing I ordered on a holiday so it took a little bit to get to me but I absolutely love my zip up hoodie thank you!
Good. Now please stop emailing me begging me to fill this out. I have to enter 50 characters. So so so so so so so so so so annoying
I got the baby chuthlu for my gf and she absolutely loves it! The skeleton cat is the next one I get her. Love you guys!
Item sent to me was the wrong color. Apparently it wasn't even available. Now I have to return it for a refund. Bit of a hassle.
It was absolutely amazing and i live the quality and overall feel of my new items and i love the new wallet
Good! It went smoothly and I had no issues. It was packaged properly, arrived timely, and it was exactly what I ordered
This is the second time I have ordered from VampireFreaks and I have been well pleased both times. The merchandise is of great quality and delivery is timely.
Order was awesome as always. Love the clothes quality, design and colors. Highly recommend any product from this company
Great shipping speed! Super cute items. They were a bit smaller than expected but I love them anyway! 🖤
Fast and reliable service. Items were just as advertised. Would totally buy again! Possibly some Tripp pants!
My daughter found a pair of shoes she loved however they were too small. We have had to return them and that has been easy.
Product was of high quality as advertised and affordable. I will definitely buy more merchandise from you.
Wonderful, responsive customer service. Excellent products. I'll be buying from this shop again in the near future.
Thought UPS sent it back but they didn't confused with another order. Emails of tracking are helpful. I like the mystery bag. Thanks
Easy and quick, absolutely love the selection of items. Have always loved that style, but could never find a good brand to fit it until now.
I've always had a wonderful experience when ordering from VampireFreaks. Looking forward to many more.
Very good. The website isn't bad to navigate. Checkout went well. I got notices about progress and tracking numbers. Great communication.
Friendly staff, their website is easy to navigate, problems were solved quickly, and delivery was fast.
All good. Time to fulfil could have been quicker but the fact customs was prepaid saved a lot of hassle.
My experience, like always, was amazing! Love everything I've ever bought from VampireFreaks! Highly recommend!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members