About the Business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
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Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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It was wonderful, I was updated on all processes of delivery. Even when my package was stuck and got it before it was supposed to be here
Love this place a lot! Most of my good clothes and accessories come from here. From the couple times I've ordered from here, I've had no issues.
Great quality items and they made great gifts! I kept the gloves and hat I bought for myself but the makeup bags were gifts I gave my family and friends.
Love the service and the website, the selections are amazing and it's convenient I don't have to pay duty fees
I have purchased a few of their shirts in the past, and I loved every one of them and found them to be of amazing quality.
I love the quality and content that you provide. A brand that I admire and hope will be around forever
Loved the quality and look of everything I ordered, and the extra bonus stickers brought out the kid in me!
I had a pleasant shopping experience - the app was easy to use and I received my order when I was supposed to. The item is great!
Love the merchandise and will order again. Great experience. It was shipped quickly, and the merchandise arrived in good shape.
My bag came super fast! It was packaged well and I was so happy with all the little goodies I got with it!
Everything was very nice. This was my first purchase from Vampire Freaks. They were very courteous and very prompt. Good products, nice people.
I bought a couple of tank tops and a mini backpack. The quality is great and I received them in a timely fashion.
It was alright, I really liked the stickers and pins included. The stickers were better than the actual choker 🤪
Ordered the wrong size but was able to easily call and get it fixed and the staff was super friendly!
Unlike some of the manufacturers, the inclusion of return shipping labels makes online shopping way less risky
The website was easy to navigate on both mobile and desktop. I found a bunch of alt accessories to add to my everyday wardrobe, and a few statement pieces. I checked reviews for individual items to check their quality and sizing, and these seem to be accurate. Overall, I had fun shopping on this site for sales. I wouldn't get an entire wardrobe here; I don't think the pieces are high enough quality for the base price. On sale, I felt like I got a good deal on some different styles.
T-shirt and Sweatshirt are of good quality and feel good to the touch. Shipping time was good and items were packed well.
Shoes were wonderful and it arrived right away. I found it on Google search and used shoes for Ultra.
Excellent - great selection, everything arrived on time and packaged well, updates on shipping were timely and accurate. Great products!
Really quality item. The item got delayed on its way to me but the business kept me updated through the whole process.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members