About the Business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
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Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The website is easy to navigate and I enjoy all of the products offered and checkout is a breeze with fast delivery. Highly recommend
I mentioned how badly I wanted a malice in wonderland shirt and to the person who packed my order you're a badass thank you guys so so so much
Every item was hand picked and you could tell each piece was brilliant and I lov3d getting a surprise tote bag and a sticker pack, made me go immediately and grab yet another mystery bundle which was the Hoodie and mystery item. I cannot wait to recieve the next order
Great Stuff. Fast Delivery and In Good Condition. Overall Very Happy To Have Shopped Here And Will Continue To Shop Here. Would Highly Recommend For Anyone In Search For Tripp Pants.
In very happy with the pants I bought, I even got some extra stickers and bracelets from your own brand. Tho the shipping time was very long, it took almost 20 days to arrive while everything on your page said 5 days.
Ya know i have been a loyal customer of you guys for a long time now but man am I soured! I ordered a necklace from your site. It is an O ring necklace and upon receiving it i have been disappointed 100% i decided to return it because not only does the necklace choke me when I put it on because it is so much smaller than it looks on your web page but after 2 x wearing it the thing looks dull and tarnished which should be impossible! Well you guys make us email you for returns which i did and your response was that you cannot take the return and that i need to contact the manufacturer of this said necklace. What? I bought this $30 cheap $#*! thing from your store not some place else and I only had it for not even 10 business days! Wow. I cannot believe you guys. I have never had a place tell me to contact the manufacturer of a product that another store sells. That would be like Levi's telling you to get a hold of the 8 year old korean who sewed the jeans together! I am disappointed and P.O.'d! I do not think I will be doing business with you guys ever again! MerryChristmas Vampire rip off's!
Shipping was expensive to England and it arrived a day late but thankfully still in time for my daughters birthday and she loves the top.
So, I've gone back too the dark side somewhat recently, and not too long ago, as I was digging through my purse looking a lip balm, I remarked to my husband, they really need to make a goth chap stick. And, wouldn't you know it, you guys have it! So I saw, I bought it and I love it! It was my first purchase and it went surprisingly well especially considering it was right before Christmas. The shipping was pretty quick and the product The Funeral Portrait Chapstick is wonderful! I will shop here again and now, not to see pictures of my favorite band from Canada, 2 Shadows 🖤🖤🖤🧛
I needed a new purse and hoped this one would be the right size and it's absolutely Perfect! I love all the pockets and metal. Highly recommended.
Was quick, and simple, no damage to the order whatsoever both box and the product were in amazing condition
Checkout was super easy and hassle-free, and the products were exactly as advertised. So cute and good quality too!
Great quality and my girlfriend loved the sweatshirt will be purchasing from you guys in the future thank you!
No problems. Everything came in the order, plus a few free throw in gifts. Which was a nice surprise.
I love the variety of things offered and the tshirts are excellent. Can't wait to buy more beautiful things.
Necklace came exactly as pictured. It took two weeks to get to me, but that wasn't vampirefreak's fault.
Arrived within 2 weeks which I was happy with since I live in the Uk. The bags are really good quality. I love them.
The packaging was cool and they gave me stickers with my order. Kept me posted on when my order should be delivered 🤩
The skirt fits my waist perfectly not to tight not to loose. It hard to walk sometimes, but other than that sick AF!
This was a blind bag and honestly everything fit my personality super well. The clothes are high quality and everything was delivered quickly.
My experience ordering through the app was seamless. The process was easy to understand. Shipping was so fast! Will definitely order from again!
I love the attention to detail and the little stamps on the shipping receipt makes it feel more personal
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your order Eve, we appreciate it! We admit that international shipping can be a little pricey but the good news is that our international shipping rates include all customs / duties fees and taxes already included in the shipping rate which actually does save you money vs paying the customs fees upon delivery, so you don't have to worry about getting hit with exorbitant customs fees when your package is delivered. Have a great day!