About the Business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
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Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
First time here for me, beautiful stuff for people who like metal, goth, dark, rock and so. All went smooth, fast shipping and delivery here in Italy. Extremly pleased and satisfied.
My order arrived timely. At first my package went missing, but customer service responded quickly to help me resolve my issue.
I love these boots! Very comfortable! I sized up a size since I usually wear wide width. They fit a tad big but it's nothing I can't work with
Easy to order and arrived in a reasonable amount of time. One of the items didn't look good on me and am working through the return of that item.
It's fun unpacking everything and trying the clothes on, and I gave my partner the tote bag for her to bring to work :) Will buy again in the future
Easy to order and came in a timely manner. Package came with fun goodies to my surprise as well. I will order again from your company in near future
I loved my order so much, thank you! I even created a haul video but haven't posted it yet of the items I got!
Placing an order was very easy, and the product came on time! Also the hat fit my head, which was something I was worried about.
The experience was great but the shirt was too big so I had to return it. You should be getting it back any day now.
This was actually a present sent to a friend at another state, she told me she loves it, so I would say that was great.
Easy to use. Found the perfect item for my daughter. A cat backpack... only issue. The darn thing needs an adapter.
It was an experience that I had and I'm now writing you about said experience.
Fast shipping & every item was even better than I expected. Zombie teddy bear is $#*!in SICKK! Thank you again, best wishes to you & your team!:-)
Didn't receive it at first but once I reached out about it, they sent it over immediately so I am happy overall with this company!
Great and very useful, I appreciate it. Highly recommended
Great service nice quality, shirts thay came with the mystery hoodie were in men's sizes so they're a bit big for me but still cool shirts!
I ordered the unisex bat shorts, a long sleeve tee, and the purple and black funeral umbrella. Love them all
The process was easy and fun! I love the products, very high quality clothing! I will be shopping again soon!
The dress is beautiful and arrived in perfect time! Also loved all the little gifts that you sent. Thank you!
Found really cool items that I can use everyday. Wanted to see what else I could add to my collection
Love you guys, always great products, true to size and always arrives on time, this time with a free tote!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members