VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Very simple. Navigating the website was easily. Shipped quickly. Everything was wonderful.
Came in super fast. Came in great condition! Love how you can adjust the size around the waist! :)
Love the quality of items! They're all well made and so cool and unique. Shipping is fast. Really happy with purchase
Such a cool harness! Runs a little big but is very adjustable so that is nice. It's so unique. I love it!
Super fast shipping. I loved my mystery shirts they were just my style.
I loved my mystery box. The shirts I received were great.
It was good as usual. I love the merchandise ya"ll offer.
Wonderful, I adore your shop so much! I always shop here for all my goth goodies. 🖤
Good experience! Like the product. Warm. I have 13 more characters--okay there you go
Ordered extra large, these shirts are sized extremely small. Beside that the ordering experience was average.q
Love my pants. Wish I had ordered them smaller. Shipping was fast
Great products! Fast delivery, and all the items were true to size. Will definitely be ordering again soon
Always great ordering from VF! Never any issues and I love the freebies
Always find amazing items and love the shopping experience. Shipping is fast and since I'm in Pennsylvania as well, my orders arrive in a day! Super happy and I'll be a repeat customer
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!