VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Amazing! Everything is such high quality and so soft! My new favorite pieces in my wardrobe <3
Processing is timely. Build points. No website usage problems. Fair pricing. Never had an issue of anything arriving damaged or anything missing.
The experience was great. The shipping was fast and I received the package on time
Quick and great delivery! The belt was amazing and was given as a gift to my wife for her birthday, she absolutely loved it and wears it almost every day! Thank you!
Very happy with my order, shipping was quick and shirt material and design are all top notch! My only negative is I am not a fan of the "VampireFreaks" logo on the back, I wish the back was blank.
Twas great very happy with my order:3.
No issues with order
Order was delivered fast
The dress was true to size and great quality! I will definitely be order from VampireFreaks again!
Love my dress so much! Fast shipping and great customer service :)
It was just what I wanted. I love it. I get many compliments on it.
Quick shipping. Love your products. Recommend this company.
Fast shipping and came in excellent condition! Thank you!
It was great. Had a little mishap because i didn't know they didn't ship over the weekend but other than that, great experience.
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!