VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Very easy to order. Hard to decide what I want to order due to the wide selections of products you offer. That's the main thing I like about your company, the wide selection of products. Plus, I'm glad I don't have to order from England all the time. Prices are reasonable. Love all the tops and t-shirts I've gotten. They are soft, a great brand, and the graphics are awesome,
Product was as described, shipping wasn't bad, and came with lots of extras that I really enjoyed! I wish more companies gave out extras. Definitely makes you want to buy more things just for that. And the items came in beautiful bags, secured well and looked beautiful (: I ordered a purse and wallet. Would definitely purchase from this company again!
Got the item for my girlfriend and she absolutely loves it. She loves Mothra and being goth Mothra is really cool. Plus we like how big it was for the price is good.
I ordered this for a friend and it showed up to her house the day of the party that I couldn't attend. Perfect timing! And 2 days earlier than anticipated. Love baby Cthulu!
Was as smooth shopping as ever! Haven't had a chance to test the makeup out yet, but super excited! Was a little bummed that the coloring book was double-sided instead of single-sided designs, but that's due to what mediums I most enjoy to color with
Both my bonus baby and I were super happy with our stuff. I got the plague doctor tote bag and got her/him the pink Spooksolotl. We love them! Will def be shopping with y'all again.
I loved my entire experience shopping on VampireFreaks site! It is user friendly, has a large selection of products, fair pricing, quick shipping and the products I received were excellent quality. I don't have a single complaint!
I had ordered a pair of boots that were great but too small in the calf area. I requested a returned and received smooth instructions and return label. When it came to getting a refund the option was there but I instead exchanged it for another pair of boots which worked perfectly. The remaining balance was deposited right back in my account. Very smooth and easy process with communication throughout.
My new knee boots are FIRE! Everyone is asking about them! They are comfy cute and very EDGY! I need these in a different color!
Vampire Freaks was more helpful in seeing my order fulfilled than I could have expected. The product quality was very high surpassing my expectations.
Higher quality items than anticipated. The pricing is fair, shipping is fast. Exceptional selection. Very happy with my purchases and will buy again.
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!