VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Really awesome stuff. Amazing quality. Also loved the free gift with my purchase and the little mini free gifts that you guys threw in or awesome. It's that kind of thing that makes a company for me.
I bought the gift cards as a birthday gift for my niece. However, I accidentally sent it to myself. It was an easy purchase and prompt to my email. But now, I'm just waiting for her to make up her mind on what she wants lol
I love everything you create even though I am a 55 year old grandma! I especially love the t-shirts, pins and stickers. I think I am too old for the purses and wallets but they are adorable as are so many of the clothes! You guys put new things out constantly and it's so much fun to shop and so easy! I have gotten one of my daughters interested and a girl at our local convenience store who loved one of my shirts! I am spreading your name around.:-)
Fast shipping, items as described, I absolutely love both products, I've been looking all over for white foundation but the only ones I've found around my area made my face burn and red, I love the white foundation from vampirefreaks because it's true to color and doesn't burn my face when I have it on like my previous foundations I've tried from the stores in my area, I will be buying more soon.
Good customer service. My purchase was delayed in shipping due to a weather emergency and customer service reached out to me to let me know it was delayed and that if it didn't move soon they would replace the item.
These shoes are ADORABLE! I love them so much. They will fit perfectly with my married until we're buried theme of our wedding 🖤 the vegan leather is soft so I don't have to break them in. The only thing I wish I would have realized is the inner lining is red.
I enjoyed the options on the website and ease to order through the shop pay app. I wish it was easier to know what size the tights i was ordering would be - the site has one size, quee, and plus size listed on the size chart but no where in the tights description did it say that it was one size fits all. It only said that on the packaging when it arrived.
10/10, i love the hoodie, its comfortable and warm without being to warm. Would have loved softer strings on the hood but the strings are long enough that the tougher thin material of it is not an issue. Was happy to see that it arrived safely and even a day early (the delivery email and text message was appreicated! And the extra additions added is very much loved. The packaging is also super cool!)
They shipped super fast this time (last time I ordered it was the holidays and it took 2 weeks, but I understood why). Adoring the designs, love my black cat merch.
As with all orders I've placed with Vampire Freaks, my order arrived timely, wrapped well, and all accounted for. Love the products, especially the lip gloss and makeup, which are very high-quality, in my opinion. The makeup never breaks out my skin, as it is sensitive to most everything. Overall, a great shopping experience and awesome products every time I order. Hate to say it, but I'm addicted to VF!
Vampire Freaks! The best online shopping experience. Clear, concise descriptions on every item. Several orders later, I still want more!
There's always something interesting or awesome to find or buy on this site. It's good quality for good clothes at a good price. Thank you for what you do here. Blessed be
Needed some shoes for a concert since I'm 5'1 and I bought floor seats. Found some shoes and loved the design, when I tried them on they fit perfectly and they looked great!
Easy delivery with average timing. Packed very well with cool little pieces of art and a button! Personalized invoice with a purple pumpkin stamp too!
I'm obsessed with all things VampireFreaks! I usually get my stuff from Spencer's but wanted to come direct to the source. My only issue with my purchase was that the leggings are SO small. I wear a medium/large usually, but here I think I'm going to be in a 2xl. Disconcerting, to say the least, but everything else I've loved.
The boots I ordered are exactly what I saw on the website. However, had to exchange for a bigger size. Customer Service was super friendly and had no issues with the exchange. Will keep shopping for more awesome items!
This is honestly my new favorite website to scroll through and shop for hours. They have all sorts of amazing clothing and accessories that are hard to find anywhere else. The items that I ordered came packed securely and not damaged. They even included a free sticker and bracelet! Items also shipped in a timely manner.
Email is very fast! I used to use their website where it was similar to a MYSPACE! I enjoyed products there, now just more gear to choose from! I got great customer service, shipping was fast! Products were everything as described! Really would shop again considering I do receive response's from actual people!
Just received my order! The stickers look great and for all four sets great price. Also got the quoth the raven tee love the texture i was worried i wouldn't because of sensory issues but its not a problem, i also love the way it sits on me i purposefully got it in larger size to help passing and it looks great! Shipping was expensive and took a while but thats manly because of distance and can't be helped everything was packaged nicely and nothing was damaged definitely recommend ordering from here.
I've loved a couple of pieces and a couple of others didn't work for me so I returned them. I have only good things to write about this company. Everyone is very pleasant and helpful.
I'm always happy with the service and with maybe one exception where a piece didn't look good on me, the clothing. Will continue to shop here.
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!