Ordered my certificate. Took only a few minutes to complete the form. Took a few weeks to get the certificate. Government just doesn't get them out that fast I guess. Anyways, no problems for me. Easy enough and have my certificate. Some people say they can't phone them. They give you a phone number when you order and they answered when I called.
They charged my card $125, then emailed that I would have to use a different card and provide additional information. They did not provide birth certificate. They did not respond to my phone call. As other have indicated, they are criminal.
Not knowing how to go about this, found usvital records on line and ordered 2 birth certificates from Iowa. First of all, just go to your state vital records association and skip this middle man. Well, I canceled my order with them within 48 hours because I found I needed a legitimized birth certificate. It was $13 cancellation fee which ended up going through the Iowa vital records bureau. Usvital records still charged me and it took me a lot of time, many phone calls and a 3 month wait to get my money back. Do not use. They only get a 2 because I did get my money back after 2 credit card back charges and a threat to use the better business bureau
This website charged me $137.00 for a copy of my birth certificate but then just sent me to VitalChek which charged me another $8. When VitalChek canceled my order because I had the wrong ID, I tried to contact USVitalrecords. Org to get a refund but they have a recording saying they don't give refunds and you can't even talk to a real person. The only option you have is to leave a message. I had to file a dispute with my bank.
Just go online to the source! Your County! So much cheaper! All of these "Vital Record" Sites are a scam! Going right to the county and requesting a needed certificate online is much, much cheaper and easier AND just as secure! Don't believe a word you read on these sites, PLEASE!
They take your money, send you an email that they can't process your request and give you a phone # to call. When you do that, you get a recording to leave your name and number and they will call you back in the order received. I did that twice and no call back. I emailed them and got no reply. This is a scam!
Made a purchase realizing it was not the state site and canceled withing 3 minutes of order both on the site and then again as soon as their email confirmation came in. They state they cannot give a full refund because it is a service, so they are keeping about 1/2 of the money. Guess I will have to go to the bank. Why can I not give 0 stars?
Moral of this story is to make sure you have your state site!
Supposed to take 7-10 days but it has been 2 months and I still don't have the certificate. I call and email and get voicemail and computer generated emails. Very upset. If I have to do this again, I will not use them.
Hello Jill,
We would like to look further into this matter for you. As you can imagine each state has different processing times. Time frames may vary depending on the state's volume levels, ID Verification being approved, issuance and shipping times. I am sorry to hear you are having difficulty reaching our CS Department. Our live agents are available Monday - Friday from 9 am-5pm EST. If all the live agents are assisting clients, you will be prompted to leave a voicemail. All calls are returned in the order in which they are received. We also welcome you to submit a status request on our Contact Us page. An agent will return your email and provide you information on how to best acquire a status update.
Paid for death certificate of my father. NYS law does not permit child to order same. Contacted these folks and got zilch in return. Don't waste your money.
This is a scam, I try to cancel after purchasing within 24hrs but only Answering machin says no cancellation and refurn. Too Expensive but terrible costumer service ever! I will claim with my credit card company
Charged my credit card for $69.87 but didnt notify me for 2 weeks that I was an invalid requestor. They have a policy of NO Refunds. Expensive! Got what I needed from my own county in a couple days. Save your money & dont use usvitalrecords.org! They just forward your order to your own County, anyway. Total ripoff website! Lost $69.87 for poor service and no vital record!
Hello Mary.
We would like to look into this further for you. Please contact our office at your earliest convenience.
Www.vitalrecordsonline.com
Do not use this website go directly to your state and County vital records website. This third-party just increases the cost and time in which you receive your birth certificate. I printed my application from them July 17th the state of Minnesota took my money July 19th and here we are August 7th and my application still hasn't even been processed by the state of Minnesota. Original fee for birth certificate was $26 plus Vital Records $40. After calling the state of Minnesota I was charged another $36 to have my application expedited. All total it cost me $106. The only thing this website does give you an application that you can get yourself for free.
Hello Vincent.
vitalrecordsonline.com is not our website and is a different company. For this concern I would encourage you to contact their Customer Service Dept or inform them of your concerns.
3rd party website charged me $85.38 for their fee go straight to vital statistics website! Way cheaper and just as easy to go to vital statistics real website. I could have saved my $85 if I realized this was a 3rd party website hoping to help someone else save money
This site charged me $89 for a document I found out later I could get FASTER from my state website for $20. They will not let you cancel an order or refund your money. They will not answer the phone, return messages or respond to email. Its an ABSOLUTE CRIME that this website pops up first on a google search when trying to obtain vital records. I have learned the hard way to trust NOBODY online when making a purchase.
Chris
This site is a scam. Too bad a pop up does not come up. I filled out application online and paid $150 or so as I also wanted copies of my birth certificate. Then they told me a few days later to print out application I filled out on line on their site and mail directly to NJ Vital Statistitics in Trenton NJ and send a check for $22 and $2 per copy which was way less than I paid USVitalRecorders via credit card. I mailed in my application and checks and 4 weeks later, nothing from NJ. Just called State of NJ Vital Stats office Custmoer Service. He told me they have this company and they are a scam. Said any time you type in search for any State vital records their web site pops op as only option several times any people think it is legitamate. And it is not. Now I will start all over. Wish I had checked out if this was a scam before I authorized $150 payment and now they have all my family info. Don't be their next victim!
I ordered a copy of my birth certificate online and 2 days later I cancelled as I was informed I could just go down to the office and retrieve my cert same day only paying $28. I was also charged $117 for processing that did not occur, as I cancelled soon after I applied. US VITAL RECORDS do not answer your calls nor do they respond to messages or voicemails. I had to report the charge to my bank and fight it. When I did go to obtain my birth certificate, I was informed that the online companies, such as this one, are a scam and to stay away.
I filled out the info for a birth certificate. All they did was retype the information on an application, said it had to be notarized, and sent in with another 25 dollar fee. They did nothing for 59 dollars. I am working with my cc company now to stop payment. DO NOT USE THIS COMPANY.
Scamers! How come are you stiill on business? With all this bad reviews... All it has to say about you guys is bad and negative! My husband should go to the reviews before giving you his money., You lie to people just to take the money. So piss off with you guys i will report you to consumer affairs. A totally ripoff! My Husband and I work very hard for our money we don't deserve this... My husband so naive in trusting you! Unbelievable!
Dear Catalina,
We have been in business for over 12 years and have assisted over a quarter million people with their application process. As stated in previous reviews including the one below, we make it very clear that we are an option to assist clients in acquiring their vital records. We do not claim to be the government, and in fact state on every page that vital certificates and forms may be ordered from the relevant government agency for free or a lesser cost.
We welcome your husband to contact our office to discuss this matter. Please note that due to our Privacy Policy, we are only able to discuss specifics on a file with the person who is listed as the requestor.
I placed an order 4 weeks ago for my sons birth certificate, was charged just shy of $200 for something that I now know would have cost me $50 through my county. After numerous attempts to get info from this company I finally was able to get a hold of my local county via phone and discovered the order was never shipped and they claim they only have an order for ONE copy yet the receipt from USVitalRecords reflects that I ordered TWO copies and paid for overnight shipping which I still don't have a MONTH later! Nothing but a headache. Filing a claim with my bank.
This company will fill out your birth certificate form for you (something you can download from the DOH for free), give you instructions: "to put in envelope", and give you a print out stamp to mail all for "only" $45! Oh, and once you have done all that- you will STILL owe the DOH $20. WHAT A RIP OFF. INSTEAD... You can download online from the DOH for free, put in your own envelope and use a 0.45 stamp to mail with your $20 check. Please don't use this website.
Dear Bria,
I am sorry to inform you that you have applied with another company and this review is incorrect for our site. We are strictly an online agency. We are aware of the private company that you did use, as we have had to speak with other upset clients to direct them to the correct company. We do not send information out to our clients with instructions "to put in envelope" and have them mail it back to the government. All our work is performed online. We are usvitalrecords.org not vitalrecordsonline.com. This is a completely different company.
Overview
USvitalrecords has a rating of 1.1 stars from 117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with USvitalrecords most frequently mention birth certificate, credit card and customer service. USvitalrecords ranks 84th among Government Records sites.
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- Wilmington, Delaware, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sue,
As stated in earlier responses, Customer Service is always our top priority. This would be why you did receive a refund, even though the order had been completed through our office and you had agreed to our Terms of Service which state a no refund policy as orders are processed upon receipt. As our website does state we are a private company that assists in the application process of aquiring vital records. We also inform clients that they may acquire their vital certificate themselves by going directly through the governement for lesser or no cost. We review all applications and ensure they are compliant with government regulations. Upon completion the client does receive a legitimate certified copy of their vital record issued directly from the state.