This website charged me $137.00 for a copy of my birth certificate but then just sent me to VitalChek which charged me another $8. When VitalChek canceled my order because I had the wrong ID, I tried to contact USVitalrecords. Org to get a refund but they have a recording saying they don't give refunds and you can't even talk to a real person. The only option you have is to leave a message. I had to file a dispute with my bank.