website thubmnail of USvitalrecords

USvitalrecords

How would you rate USvitalrecords?
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Florida
1 review
2 helpful votes
Follow Kandace B.
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Its a damn shame that you guys rip off a disabled person or anybody. There is no number to contact or nothing! Paid $59 then they asked me to print the application. So i did then asking for a $10 application fee. Theres no where to contact them or anything

Date of experience: March 18, 2019
Illinois
2 reviews
1 helpful vote
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I ordered my birth cert from these people, not knowing the company was in Spain, of all places. I was charged $49, plus a $1.47 fee, and never received anything. I would really like to get my money back, and order from the state in which I was born!~

Date of experience: June 27, 2018
Pennsylvania
3 reviews
0 helpful votes
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Don't deliver as promised
September 6, 2018

Ask for a birth certificate and filled out the forms and charged to my credit card. Came back two weeks later and said the information they requested was not enough and needed a valid state license. Found this statement in our spam folder. Filled out the forms they needed for this request. They then proceeded to charge our credit card an addition processing fee since they had to process the form again. 5 weeks later still no birth certificate. A very clever ripoff company. Up to $120.00 in fees and no birth certificate. Got it thru our state site for $20.00. Save your money and try your state site first. I am contacting our state and federal representatives to do something about this type of company.

Date of experience: September 6, 2018
Idaho
1 review
1 helpful vote
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Beware
August 21, 2018

Be very careful when using this site. I had to prove how I got to the last name that I have in order to get my Star Drivers License. Since I have been married twice it required me to get two marriage certificates. This site charges $59.87 "administrative" fee before you even get started (which I did not see until the order was placed). By the time it was done they had charged me $82 to get the certificate. Use www.vitalcheck.com. Much cheaper.

Date of experience: August 21, 2018
Maryland
2 reviews
4 helpful votes
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I paid the initial $90. Had a bad feeling about it and contacted the. Gov vital statistics from my state of birth. After the initial they wanted another $45 and asked a lot of questions. I also notified Capital One, which I have already read did not reverse the charges for another victim, and wanted to file a claim against this company. I did request another card from Capital One so they could not process the additional $45 dollars. I had my birth certificate from my state of birth within one week of requesting it!

Date of experience: November 9, 2019
Virginia
1 review
2 helpful votes
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Total scam
October 17, 2017

I emailed a request for a birth certificate paid 59.87 in June. I call when nothing showed up in Aug and they said since I did not receive my birth certificate I wold not be charged. While my AMEX card was charged, I disputed the charge but still had to pay. The worthless SOBs should be investigated

Date of experience: October 17, 2017
Shauntelle C. USvitalrecords Rep
over a year old

Hello James.
We are sorry to hear of your negative experience. Please contact our office and I would be happy to look into this further for you.

Customer Service Department
1-844-477-4141

Virginia
1 review
4 helpful votes
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Complete Scam
April 19, 2019

This is a complete scam. These people should be charged with fraud. If you need a copy of your vital records you should go to your DMV office, it will cost you $14 and you will walk out the door with it. If you found this web site and thought it was a good way to avoid a 2 hour wait at your DMV, know this you will not get anything. If you try to call you will not reach a person, etc. What you need to do is contact your credit card company, and have them start a fraud investigation, they will get your money back for you. Just a complete scam. Don't let them get away with it.

Date of experience: April 19, 2019
Pennsylvania
1 review
3 helpful votes
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Total ripoff
June 6, 2018

This company ropes you in by saying it is a 24 hour service. You don't get your document in 24 hours. You still wait 3-4 weeks. They wont refund your money either. On top of that they send your information to the same sight that is endorsed to use by the state.

Date of experience: June 6, 2018
Texas
1 review
4 helpful votes
Follow Marta W.
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To give them a 1 is too much. Anyone writing a positive is them as all they do and can do is auto populating on a form that you give them info on. They do not, nor cannot expedite ANYTHING. They will not call you and only 1 email after I sent 3 and that email was a lie too. We all need to sue them. 47 bucks... we are actually going to hire someone to fight them legally. It is the principle. SHAME! Scum bags!

Date of experience: March 26, 2019
North Carolina
1 review
14 helpful votes
Follow CHRISTINE G.
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I only chose one star because I had to select something in order to proceed. My son lost his birth certifictae. I placed an order on Wednesday afternoon. Son let me know he'd found the birth certificate Wednesday evening. Today is Monday and I've been calling/emailing since Thursday morning. Only received one email reply telling me to call the 800# that I'd been calling for days except they did provide me with an extension which only allows you to leave a message which no one responds to. Nothing was posted/pending to my account@ COB on Friday so they still could have canceled my order had they chosen to do so. The charges posted this morning so I know I'm screwed. What a scam. Should be illegal. They do nothing but direct you to the vital check website which you could have done yourself. I'll chalk this up to lesson learned & pay closer attention next time.

Date of experience: June 2, 2014
Washington
1 review
2 helpful votes
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SCAM!
August 5, 2019

They are a scam and steal from you. Supposedly if they are able to cancel your order there will be a fee. I emailed them not even 10 minutes after and no they will not cancel. It's a complete lie! Go to vitalchek. It's much cheaper and they expedite it to you within a week. Listen to the 1 star reviews!

Date of experience: August 5, 2019
California
1 review
3 helpful votes
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Scam
December 11, 2019

Charge me $59 just for filling a one page form. The site info is misleading and they are a cheat. Tried to reach out to them and only way is email and they hardly give any explanation on why they charge so much for just sending back electronic form which is also available on the main site.

Date of experience: December 11, 2019
Maryland
1 review
0 helpful votes
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I WORK IN A MARRIAGE LICENSE DEPT AND WE CONSISTENTLY HEAR FROM CUSTOMERS NEEDING A COPY OF THEIR MARRIAGE RECORD THAT THIS COMPANY CHARGES MORE THAN 5 TIMES WHAT THE ACTUAL FEE IS TO OBTAIN THE RECORD DIRECTLY FROM OUR OFFICE. ALWAYS CONTACT THE OFFICE THAT ISSUED YOUR RECORD (MARRIAGE LICENSE DEPT IN THE COUNTY/STATE WHERE YOU GOT MARRIED) TO OBTAIN A CERTIFIED COPY. FOR BIRTH/DEATH CERTIFICATES CONTACT THE HEALTH DEPT IN THE STATE WHERE THE EVENT OCCURRED.

Date of experience: March 7, 2023
Oregon
1 review
4 helpful votes
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This place is ridiculous ive been waiting for 3 months now for my sons death certificate and they said they shipped it but its been over 7 days shouldve been here by now. I call and the lady at vital records is very rude and gives me attitude every time i call.

Date of experience: June 9, 2017
Shauntelle C. USvitalrecords Rep
over a year old

Dear Rachel,
Customer Service is our top priority and I am sorry to hear of your negative experience. We would love to look into this matter further and provide a status update for your order. As there are many private online agencies that assist in the application process, I would welcome you to contact our office so we can ensure you have applied with our company. This will provide us the opportunity to address your concerns as we take Customer Service very seriously. You may contact our Customer Service Department at 1-844-477-4141. If the live agents are assisting other clients and unable to take your call, please use Ext 234 and we will respond posthaste.

Tennessee
1 review
4 helpful votes
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Total Rip-off!
July 16, 2018

Don't use this company and don't let the. Org designation fool you. Ordered over a month ago and still have not received it. Have called them over and over after the so-called 7 to 10 days after I ordered and paid $59.87. They finally called me back, 32 days after I ordered and paid. They said it was the states fault and that it would take another two weeks before they can have it to me. I made the mistake of using this so-called Official site and I would be remiss in not warning others about this company.

Date of experience: July 16, 2018
California
1 review
2 helpful votes
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Status?
September 24, 2018

I submitted request for birth certificate on 9/8/18 and still no response. Paid a lot of money for this services. I just want information. I made numerous calls and submitted numerous emails through the info from receipt. What's the hold up? I need to resolve this quickly due to the need of birth certificate for employment.

Date of experience: September 24, 2018
Illinois
1 review
1 helpful vote
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Found them using Google search - have complained to Google, DE AG, DE BBB - under name Legal Docs PDQ!

The ad is rated at 4.6 on google.com search, but many other sites (e.g., sitejabber) rate them much much lower - 1 in this case. They are a scam, slow down processing time (2-3x slower) and refuse to refund admin fee when requesting a refund. All they do is provide a form to submit to a government agency and act as a middleman. They claim to offer a service, but what they really do is get folks to spend $125 on an admin fee that they refuse to refund when found out.

Date of experience: July 19, 2019
Florida
1 review
4 helpful votes
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SCAM beware
February 26, 2018

Scam, beware they will get your information, and not provide a service, and you can not contact them, even if you cancel and receive no services they will not refund, they are a toal rip off, i hope this helps someone

Date of experience: February 26, 2018
Shauntelle C. USvitalrecords Rep
over a year old

Hello Kay,
We have taken a look into this matter for you and see that you have been in communication with our CS Department. As stated on our website in several places "We are a service oriented business, committed to the highest quality in customer service. We cannot provide refunds or cancel an order for any of our services as all vital record orders are reviewed and processed upon receipt." This is stated before a potential client accepts our Terms of Service and submits their application. We provide this information upfront, as well as informing the potential clients on every page that we are a private company and Vital certificates and forms may be ordered from the relevant government agency for free or a lesser cost. The only way a service is "not provided" would be if the client fails to follow through with the ID Verification process should they be selected or they personally cancel with the State's Issuing Agency.

New York
1 review
2 helpful votes
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Robbery
December 10, 2018

Not even One star.
They charge over 100 hundred bucks and took over 3 months for only one marriage certificate copy. Never answer the Phone.
Misprinted womrong spell of Birth country on that copy.
And they say they will not help for this.
Damn Co. I got robbery. Must do police report this guys.

Date of experience: December 10, 2018
Kansas
1 review
2 helpful votes
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Scam
March 21, 2019

Ordered my son's bc, never recieved anything. Called our states vital statistics office and they told me this place is just a bunch of bs and that I need to try to get my money back. There is no number to call anyone or anything. This is complete crap to take peoples hard earned money. Total ripoff

Date of experience: March 21, 2019

Overview

USvitalrecords has a rating of 1.1 stars from 117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with USvitalrecords most frequently mention birth certificate, credit card and customer service. USvitalrecords ranks 84th among Government Records sites.

service
19
value
19
shipping
13
returns
15
quality
18
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