USvitalrecords Questions & Answers

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Here’s what consumers have asked with answers from USvitalrecords staff and previous consumers.

15 questions answered
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Question:

Is this a legit service? i am very worried - does anyone have info on this group?

Answer:

As most of you, I am trying to get a certified copy of my birth certificate. I emailed US Vital Records and received a phone number for California Dept. of Public Health (916) 445-2684. It turns out that the US Vital Records is a third party and it sounds like I can go directly through (my birth state Dept of Public Health. The lady told me where to go on the website https://www.cdph.ca.gov/certlic/birthdeathmar/Pages/default.aspx. Keep in mind I was born in California. You need to find the site for your state. Submit the application, $25 payment and a self addressed stamped envelope. And gave me the address for the California office. I hope this was helpful.

By John F.
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Question:

What is the contact number for vital us bandalona... never sent me confirmation number but withdrew funds from checking account.$47. is this scam

Answer:

Hello Linda, Vital US Bandalona is not our company. We are not affiliated with this company and unfortunately do not have any contact information for them. You may need to search for the company further on the internet or contact your financial institution as they may have a contact number for the charge to your account.

By Shauntelle C.,
Question:

Did i just pay 60 dollars for an application to get my birth certificate ?

Answer:

I paid $47 to get said forms and have been waiting on my birth certificate for more than 8 weeks! My states public health dept. sent the application back stating that I didn't include $25 fee. I paid a total of $72 and I'm still waiting for my bc. Huge scam

By Karishia W.
Question:

Answer:

This business is located in Spain. They are scammers.

By Karishia W.
Question:

On 05/15/18 julie randall sent $49 for a los angeles county, ca, birth certificate for julie mesch 02/04/1958. can you check the status of this order

Answer:

Hello Julie, Please refer to your order and contact our office at the customer service telephone number and or email address that was provided on the receipt. The $49.00 is not a fee that we charge, so most likely you have not ordered from us.

By Shauntelle C.,
Question:

Why are people and businesses saying you are a scam you over charge people for a service you don't deliver. why

Answer:

Hello John, Most times the reviews we encounter are for other companies and their clients have mistakenly placed it on our page. If they have applied with our company and the client has not received their certificate, it is usually because the client has not fulfilled the ID verification process that we outline they may be required to complete before their certificate is issued. Other times the client may have also provided incorrect information and there is no record found based on what they have supplied. As our website states in several places, we are a private agency, as such we do have an administration fee. If the client wants to avoid the administration fee, they may go directly through the government and receive their certificate at a lesser cost which we do advise on every page on our website.

By Shauntelle C.,
Question:

Requested a pa certified birth certificate july 9 for 49.00 from badalonia? it is now august 31. please tell me, will i receive my document?

Answer:

Hello Brenda, Please refer to your order and contact our office at the customer service telephone number and or email address that was provided on the receipt. The $49.00 is not a fee that we charge, so most likely you have not ordered from us.

By Shauntelle C.,
Question:

I am trying to track my order as i need the certificate quickly. 2018-08-06-406951-us

Answer:

Hello Walter, Our Customer Service Agent has called and left a message for you.

By Shauntelle C.,
Question:

I have a really bad feeling about this company. who are they/ the location is in badalona. have you ever heard of this country? red flags.

Answer:

Hello Kathleen, It seems you have left this message in error as you have not applied with our company. We are incorporated in Delaware not Badalona. Please direct your inquiry and concerns of the legitimacy of their company to their office.

By Shauntelle C.,
Question:

How do i get to the manage my order page?

Answer:

Hello Gary, Our Customer Service Agent has looked into this matter for you and see that your order was shipped on August 22nd.

By Shauntelle C.,

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