They get no stars. I paid sixty dollars for a divorce record and it's been over a month now. I have sent numerous emails and have gotten it's in progress or placing the blame on clerk of courts. I have gotten a lawyer and needless to say I will be getting back more then 60 dollars. Absolutely ridiculous over a month for one single paper.
I ordered a birth certificate and paid this company $57 and 6 weeks later I still haven't received my birth certificate or gotten a response from this fake company…. The federal government should be all over this site and arresting these crooks on federal charges …… this is not legal to just take peoples hard earned money like this…… I want my money back
Please beware of this company. I paid $61 for a birth certificate with expedited shipping almost a month ago and still nothing. I have been sending emails, leaving voicemails and calling customer support continuously because this is needed for employment purposes to no avail. I can't express the level of dissatisfaction with the company and will NEVER use this service again and will stress that others steer as well. I normally don't believe everything that I read however in this instance I should've just ordered from the health department. I spoke to Lily today and was left fuming because the lack of concern was disheartening. Please beware, it's not worth the amount of $$ you pay.
I paid this company $125 for a certified marriage certificate on Dec. 7,2020. As of March 23,2021, I have not received the certificate, despite the fact that the request was processed and charged to my account. When I called them, no one answered, and I had to leave a message requesting a call back which I have not received. Do not do business with this company. You can get certified copies of licenses from the Register of Deeds in the county in which the license was acquired. In NC, it only costs $10.00 versus $125.00
This is a scam. They do not provide a birth certificate - they provide - at extreme cost - instructions on how to get a birth certificate that are readily available at the state's site. I did not read the fine print - thought I was in the right place - money down the drain. This was my own fault, but really makes me question why sites like this are legal.
Very misleading. I paid $60 for what I thought was the form to retrieve my birth certificate. When I received their email I realized I'd been mistaken and promptly asked for them to cancel and refund. They claimed their services had already been given so they refused to do it. No services were provided.
U.S. Vital emailed me a number for customer service that is not in service. They then left me a voice-mail and it was an Asian lady talking extremely fast but I was lucky to catch her number and not name. The number is from Colorado somewhere. I leave messages DAILY because I want my money back. VitalChek is who I ended up going through as they are partnered with every state. I'm not sure where U.S. Vital came from but they are taking advantage of everyone in search of their birth certificate. This company needs to be reported. U.S. Vital would be left alone but they have copies of my personal info. Out of $57. They even set up the charge as similar as the real site so it looks legit. Turn around time from the real site wasn't even two weeks. It's been 8 weeks and I still have yet to hear back from U.S. Vital.
I paid $137 to get a death certificate overnight. Its been a week and nothing. What really worries me is they have my social. Go to the county to get records. I should know better. Disputing with my bank.
I followed their procedures to the letter. They mistakenly sent all my completed paperwork that I sent to them back to me. I contacted the manager Lily, explained the situation, she apologized, said she would issue a refund if I sent the paperwork (again) back to her. I asked " What about my birth certificate?" Lily said she would send in the paperwork. I've been waiting a couple months now, I contacted Lily and she could care less about the situation. She issued the refund but didn't send in my paperwork as promised. No heart, no love, no soul. Told me I needed to contact LA County myself. Theres bad service and there's no service. Don't waste your time with USA Vital.
I ordered a birth certificate from this company. They were fast at taking my 47.00. Still have not received the birth certificate. I need it to get my driver's license renewed so time is a issue. I did just mail to the state for one since I am out of time. So I guess I've just been scammed. I will let the bank deal with them. I want my money back. I got nothing for it
I didn't even order any documents, I was charged $125.00 for absolutely nothing! I explained this to the company multiple times and yet nothing. I cannot afford to give $125.00 away. What a scam! Do not use this company ever!
I clicked online thinking zip was ordering a birth certificate and come to find out 6weeks later absolutely nothing. This is a scam. They do not give you a birth certificate and charge you 49.00. I wrote them along with my credit card to report them as fraud so no one else gets scammed. Stay away. Go to you local state to get it
Ordered by Birth Certificate in Feb 2021, Never received it, tried calling and they hang up, tried emailing and you get a response to check a website and then you can not log in- it tells you to call. Its a loop and you never are able to get a hold of anyone. I am reporting to BBB and I am going to try to get my money back. But probably will not be able to.
I have written I think, 1 bad review before now in my life, but this crowd took about $425 from me. They have not sent my birth certificates, not contacted me, even provided a reference number. I have rung, left messages (no-one answers any phone number they provide). I have written on the "contact me" page. Not a word. Your choice, but I suggest you at least try ringing them before you use them and prove that I at least, am for real!
Over 5 months. Try to call for my dad, always say voicemail is full and no one pick up. He got scam out of his hard earn money. Be careful people, scam company.
Submitted request through USVitalRecords.org on 11/22/17 - still waiting for the birth certificate. Even though their documentation states: "Receive your vital record in approximately 7 to 10 Business Days Processing & Delivery".
Submitted request through VitalChek 1/23/18 requested expedited service certificate arrived today. 1/29/18.
They represented themselves as the official site of PA which they are not. Took nearly two weeks for them to process the paperwork after I sent it in. I contacted them and they said I hadn't sent what they needed although I had confirmation email from them that I had. After they submitted to PA I was informed by PA that it would take 18-20 weeks to process the request (we travel in 16). Called PA, they told me to reapply with VitalChek. Did it over the phone, no paperwork involved, got a confirmation number. Paid $30. Called PA the next day with the confirmation number - certificate sent following day. VitalRecords IS NOT the official processor.
Made it seem easy to just fill in the information online and pay and you get your birth certificate. WRONG. After almost 2 weeks had passed we got an email telling us we needed to submit some more information that the government required. And they told us we had to accomplish this within four days time! OR we would lose the money we had already paid, as it was non-refundable. We were not able to comply within that time-frame.
These people need to be investigated, and I plan on contacting every government representative I can think of, to have this looked into.
They (government) need to find a more reputable company to take care of their requests for government documents.
Right now, it's just one more scam.
They make company name look like you're dealing with government because when you get the REAL government site $20.00 check is sent to "Vital Records" at a government office not a SCAM office. These people have NO morals or ethics. Do not go on. Org or. Com site, be sure it's. Gov
Hello Joan.
It is unfortunate that you feel this way. We do our best to inform the public that we are a private company and an option to use. We do not tailor our site to look like any of the state government sites. We are not a. Gov site, nor do we use the. Gov to confuse others. In fact we even take it one step further and tell the public on every sigle page that we are a private agency and they may in fact request their certificate directly from the goverment for free or at a lesser cost. Other private agencies may not be so forthcoming of this information. Not only is this disclaimer on every single page, we also place this disclaimer directly on the order form in a big bright red box as well as in our Terms of Service that the client will sign they have read and agree to knowing that.
They are quick to take your money, but very slow in delivering the goods if you get them. Email takes two to three days, that is if your graced with one. How is this company still allowed to do business and rob us blind?
Dear Mark,
Customer Service is our top priority. As such, if a client has submitted correspondence via our Contact Us page or by contacting our office leaving a voicemail, we strive to maintain our 24 hour response time. We also have Live Agents who answer calls Monday - Friday from 9am - 5pm EST. Estimated time frames for the delivery of your certificate vary depending on the applicable State processing time, delivery method chosen, and how long it may take a client to submit their ID verification. We also offer a 24 hour in house processing option when requesting your certificate. We would be more than happy to look into your order, provide you a status update and address any further concerns you may have. Please contact our office at your earliest convienence.
Customer Service Department
1-844-477-4141
I'm embarrassed to say that I fell for this scam because it was a. Org site. Be advised, you can get all your official records from the state of record, but it will be a. Gov site. Realizing my error, I tried to cancel my order almost immediately after placing it. They refused to refund an admin fee of $89. Ugh! Who does this to people?!?!
Overview
USvitalrecords has a rating of 1.1 stars from 117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with USvitalrecords most frequently mention birth certificate, credit card and customer service. USvitalrecords ranks 84th among Government Records sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Karen,
We would like to look further into this matter for you. Please contact our office at your earliest convenience. Our website contains both our contact information as well as our "Contact Us' page if that is easier for you. We look forward to speaking with you.