website thubmnail of USvitalrecords

USvitalrecords

How would you rate USvitalrecords?
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New York
1 review
3 helpful votes
Follow Joan D.
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SCAM
April 7, 2018

They took my $49 and haven't heard from them since I had to cancel my debit card because I was afraid they were going to steal my money and I've notified the authorities

Date of experience: April 7, 2018
Shauntelle C. USvitalrecords Rep
over a year old

Hello Joan.
It seems you may have the wrong company. Our website states since we are a private company, we have an administration fee for our services. Our administration fee is not $49.00 dollars. You may want to review your banking statement for a correct contact number for the agency you used.

New York
2 reviews
1 helpful vote
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Horrible customer service and price is at least twice what the legit site: vitalchek.com charges. Do NOT use this site it is a complete rip off.

Date of experience: October 13, 2016
Virginia
1 review
3 helpful votes
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I needed a birth certificate urgently. AFTER charging $155 to my credit card (for a $22.00 birth certificate), they inform me that they need a copy of my ID, and a form to be notarized before they can process anything. After that, I get notice that ALL ORDERS ARE DELAYED. So I paid over $100 in shipping for 3-5 day delivery for a piece of paper, and then am informed that they can't actually do that, and who knows how long it will take. Frustrated, I call the state to see how long the delay is going to be and try to get a refund for my expedited shipping. The state informs me that I actually ordered from a 3rd party website, and that they mail birth certificates for $22.00, and only charge $8.00 for expediting shipping. I was floored. I tried to contact statevitalrecords.org through the phone to cancel and was unsuccessful. I then saw that even if you cancel an order, you are still going to be charged at least $14. I had to call my bank and tell them not to let the $155 pending charge go through, and get a new debit card sent to me. My bank insisted on a new debit card because the entire thing was so shady, they didnt want that company to have my card number. I ordered my birth certicate at the. Gov website for $22 that same day. I did not need to show ID or have ANYTHING notarized. It was so much easier and saved me $128 dollars. I am so glad I found out this was a scam and was able to dispute it with capital one and get my money back. I know others weren't so lucky. STAY AWAY.

Date of experience: February 26, 2019
California
1 review
1 helpful vote
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I was born in New York but live in Florida now. They took care of it, pretty easy. Did have to scan and send my ID. Pain, but I get it.

Date of experience: April 23, 2017
Shauntelle C. USvitalrecords Rep
over a year old

Thank you for your review.
We are happy you received your certifiate and apprecaite your patience regarding the ID Verication process. This is a safety measure. As the order is placed online these steps ensure only the eligible requesters may receive a certificate.

Shauntelle

Customer Service Manager
Email support@usvitalrecords.org
Web usvitalrecords.org

Florida
1 review
1 helpful vote
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RIP OFF!
March 2, 2017

Hmmmmmmm cost me $59.87 to find out you cant trust on-line web sites. I'm going to dispute the charge with Bank of America. Geeeezzzzzz, scumbags.

Date of experience: March 2, 2017
California
1 review
1 helpful vote
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This company is based in a foreign country and they charge you $47 to download forms only. You still have to pay an additional $25 to the govt.
DO NOT USE THIS COMPANY

Date of experience: July 17, 2019
Nevada
1 review
0 helpful votes
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I had no problems. Easy form and had my certificate in a couple of weeks. Will be ordering again for my wife and son.

Date of experience: March 15, 2019
Pennsylvania
1 review
6 helpful votes
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Do not use this website! It was verified thru the vital checks websites that this is a fraudulent website!

Date of experience: January 19, 2017
Texas
1 review
2 helpful votes
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They are just giving information and the telling us to pay the state 12 more dollars and wait 4 to 6 weeks

Date of experience: November 28, 2018
California
1 review
2 helpful votes
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Don't be fooled
March 15, 2018

I tried to call and cancel once I saw that they were not providing a service. I could not leave a message or contact anyone. I felt robbed!

Date of experience: March 15, 2018
Shauntelle C. USvitalrecords Rep
over a year old

Hello Raquel,
We would be happy to look further into this matter. We are unsure if you have applied with our company, as our website provides several options to contact us. Our website also clearly states that the online processing fee is for the cost of providing a secure online ordering service, expert assistance and thorough review of all pertinent information to ensure compliance with government rules and regulations. Should the client need to contact our office, they may call our Toll free number, email or fill out our 'Contact Us' page. We have Live Agents answering inquiries from 9am- 5pm est Monday- Friday. If our Live Agents are assisting other clients, the client may leave a voicemail. All calls are returned in the order in which they are received. We look forward to hearing from you.

New York
1 review
1 helpful vote
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Please call the number on their website if you need proof. There are weirdly positive reviews on this site which leads me to believe they've either bottled or paid people to leave positive reviews for them. Check google reviews or the BBB for the real deal.

Went to order my bc. Got charged $70 for the privilege but at the time I'm thinking it's a normal rate. Fast forward 24 hours and I'm calling the PA board of health and they inform me that they don't actually operate through this 3rd party site at all. Well $#*! alright lemme go cancel. I call, after getting sent through the messaging system I find that EVERY SINGLE OPTION (random extensions, dialing 0, choosing any of the options they give you at the beginning of the call, or even just waiting on the line) drops you off at an answering machine that I'm 200% sure hasn't been checked since they started scamming people. Tbh I wish I'd done some research before I entered my info but I guess this is a learning opportunity. Either way I sleep easy envisioning terrible, painful things happening to the people running this scam. Please avoid. Save yourself some time and money.

Date of experience: August 14, 2018
Florida
1 review
0 helpful votes
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Scam site
July 25, 2019

My wife needed a modern birth certificates (look like a car title now) and you can't just go to a gov website to get them (have to go in person to the state) or use a 3rd party website. I found one with great reviews, 27k from one site, 11k from another, Shopper Approved site, etc.

I got her birth certificate (1 copy, 2nd copy would have been $90 more) for $90 + $47 shipping & misc. Fees. I noticed it shipped from VitalChek, so I went directly to them for mine. I got 2 copies of my birth certificate from Vitalchek.com for $50 total. USVitalRecords.org just submits your info to VitalCheck and charges you $90 for nothing.

So I went to Shopper Approved to leave a review, but couldn't. I appears as though this company will "find" reviews for companies. I found a site with a couple hundred bad reviews for USVitalRecords.org and left my 1 star with everyone else. The problem is the fake reviews massively overshadow the real ones in the search engines. So now, Google search for reviews can't be trusted, even in the 10s of thousands from multiple sites. You have to go to a legitimate site: one you have left reviews on and show up.

I contacted my Capital One credit card, told them about the scam and they refunded my $90. The $47 was legitimate, they are not part of the scam and have no affiliation.

Date of experience: July 25, 2019
Arizona
1 review
2 helpful votes
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Super Fast
March 16, 2019

It took me 5 minutes to order. Took a couple of weeks. The govs not that fast. Got it, got my passport. Boom.

Date of experience: March 15, 2019
Belgium
2 reviews
7 helpful votes
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Scam
November 13, 2017

I paid for 2 birth certificates and got none, an amount for a 3rd was taken, still no birth certificate and we are 3 weeks later. BIG SCAM

Date of experience: November 13, 2017
Shauntelle C. USvitalrecords Rep
over a year old

Hello Kathleen.
I can understand your frustrations if you are waiting for your certificate. I would be more than happy to look into this matter and provide you a status on your order. As you can imagine each state has different processing times. Time frames may vary depending on volume levels, ID Verification being approved, issuance and shipping times. Please contact our Customer Service Department and we will be able to acquire an online status to verify if there were any issues that may be holing up your certificate. The agents will also look into this 3rd charge.

Our live agents are available Monday - Friday from 9 am-5pm EST. If all the live agents are assisting clients, you will be prompted to leave a voicemail. All calls are returned in the order in which they are received and we strive to maintain a 24 hour response time. We also welcome you to submit a status request on our Contact Us page.

Customer Service Department
1-844-477-4141

New York
1 review
5 helpful votes
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Be Advised a That I Ordered A Copy Of My Birth
Certificate On July 10 & Today Is AUG 10 & I HAVE RECEIVED NOTHING? ORDER #*******

Date of experience: August 2, 2017
Shauntelle C. USvitalrecords Rep
over a year old

We would be more than happy to look further into this matter for you. Please note we do inform our clients of all the steps and safety measures they need to perform before their certificate is issued, such as the State's Issuing Agency may require you to submit identification for verification purposes. Our office does not handle the identification process, so clients must follow any emailed instructions received by the State's Issuing Agency about how to submit their identification. If the client has not returned this form, their order is on hold until they verify their identity with the State Issuing Agency. Please contact our Customer Service Department at the following email address so we may contact you directly.

Shauntelle

Customer Service Manager
Email support@usvitalrecords.org
Web usvitalrecords.org

California
1 review
4 helpful votes
Follow Joseph S.
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This site is just a bull$#*! site that sends you a form you can get from the state. THIS SITE IS A SCAM

Date of experience: July 18, 2017
Shauntelle C. USvitalrecords Rep
over a year old

Dear Joseph,
We are sorry you feel this way about our services. Our company attempts to make our clients very aware of the fact that we are a private online ordering service. Which is why we state that we are not affiliated with any federal, state, county or city government and that certificates may be ordered for a lesser cost through the appropriate government agency several times prior to the page where an order is placed.
In addition, we have the Online Service Information appear in a large red box on every single page of our website reiterating that we are a private company and they may order directly with the government for free or at a lesser cost. All of this information is made available to our clients prior to reaching the ordering screen so that clients have the opportunity to read it before placing an order.

Overview

USvitalrecords has a rating of 1.1 stars from 117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with USvitalrecords most frequently mention birth certificate, credit card and customer service. USvitalrecords ranks 84th among Government Records sites.

service
19
value
19
shipping
13
returns
15
quality
18
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