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Member since February 2019

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1 Review by lanette


I needed a birth certificate urgently. AFTER charging $155 to my credit card (for a $22.00 birth certificate), they inform me that they need a copy of my ID, and a form to be notarized before they can process anything. After that, I get notice that ALL ORDERS ARE DELAYED. So I paid over $100 in shipping for 3-5 day delivery for a piece of paper, and then am informed that they can't actually do that, and who knows how long it will take. Frustrated, I call the state to see how long the delay is going to be and try to get a refund for my expedited shipping. The state informs me that I actually ordered from a 3rd party website, and that they mail birth certificates for $22.00, and only charge $8.00 for expediting shipping. I was floored. I tried to contact through the phone to cancel and was unsuccessful. I then saw that even if you cancel an order, you are still going to be charged at least $14. I had to call my bank and tell them not to let the $155 pending charge go through, and get a new debit card sent to me. My bank insisted on a new debit card because the entire thing was so shady, they didnt want that company to have my card number. I ordered my birth certicate at the .gov website for $22 that same day. I did not need to show ID or have ANYTHING notarized. It was so much easier and saved me $128 dollars. I am so glad I found out this was a scam and was able to dispute it with capital one and get my money back. I know others weren't so lucky. STAY AWAY.

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