This is a complete scam. These people should be charged with fraud. If you need a copy of your vital records you should go to your DMV office, it will cost you $14 and you will walk out the door with it. If you found this web site and thought it was a good way to avoid a 2 hour wait at your DMV, know this you will not get anything. If you try to call you will not reach a person, etc. What you need to do is contact your credit card company, and have them start a fraud investigation, they will get your money back for you. Just a complete scam. Don't let them get away with it.