Supposed to take 7-10 days but it has been 2 months and I still don't have the certificate. I call and email and get voicemail and computer generated emails. Very upset. If I have to do this again, I will not use them.
Hello Jill,
We would like to look further into this matter for you. As you can imagine each state has different processing times. Time frames may vary depending on the state's volume levels, ID Verification being approved, issuance and shipping times. I am sorry to hear you are having difficulty reaching our CS Department. Our live agents are available Monday - Friday from 9 am-5pm EST. If all the live agents are assisting clients, you will be prompted to leave a voicemail. All calls are returned in the order in which they are received. We also welcome you to submit a status request on our Contact Us page. An agent will return your email and provide you information on how to best acquire a status update.
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“Same with me. And they will not give refunds! They charge your credit card right away! Total fraud in my view!”
Hello Jill,
We would like to look further into this matter for you. As you can imagine each state has different processing times. Time frames may vary depending on the state's volume levels, ID Verification being approved, issuance and shipping times. I am sorry to hear you are having difficulty reaching our CS Department. Our live agents are available Monday - Friday from 9 am-5pm EST. If all the live agents are assisting clients, you will be prompted to leave a voicemail. All calls are returned in the order in which they are received. We also welcome you to submit a status request on our Contact Us page. An agent will return your email and provide you information on how to best acquire a status update.