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Sue K.

  • 1 Review
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Law & Government

Member since November 2017

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1 Review by Sue

11/23/17
Not knowing how to go about this, found usvital records on line and ordered 2 birth certificates from Iowa. First of all, just go to your state vital records association and skip this middle man. Well, I canceled my order with them within 48 hours because I found I needed a legitimized birth certificate. It was $13 cancellation fee which ended up going through the Iowa vital records bureau. Usvital records still charged me and it took me a lot of time, many phone calls and a 3 month wait to get my money back. Do not use. They only get a 2 because I did get my money back after 2 credit card back charges and a threat to use the better business bureau
shauntellec1
Shauntelle C. – USVitalRecords.org Rep
Hello Sue,
As stated in earlier responses, Customer Service is always our top priority. This would be why you did receive a refund, even though the order had been completed through our office and you had agreed to our Terms of Service which state a no refund policy as orders are processed upon receipt. As our website does state we are a private company that assists in the application process of aquiring vital records. We also inform clients that they may acquire their vital certificate themselves by going directly through the governement for lesser or no cost. We review all applications and ensure they are compliant with government regulations. Upon completion the client does receive a legitimate certified copy of their vital record issued directly from the state.

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