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USGoBuy
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USGoBuy

usgobuy.com
India
1 review
0 helpful votes
Follow Yash C.
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I've been using UsGoBuy for over two years and I've been never disappointed. Yes, there were a couple of hiccups with my shipments but they were resolved swiftly. Their customer service is great too. Very responsive.

Date of experience: March 2, 2022
Canada
1 review
0 helpful votes
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I've been using USGoBuy since Jan 2015, for 7 years! Great and reliable service, great rate too! Never lost one single parcel, and they always answer question through chat. They consolidtes parcels and ship, saved lots of shipping costs. They consolidate and pack parcel really well; never had a damaged item. Very satisfied.

Date of experience: December 28, 2021
Brazil
1 review
0 helpful votes
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After spending a long time looking for the best forwarding service to use, I ended up choosing USGoBuy eventually. They're in Oregon, so there's no sales tax. They offer the best shipping cost to my country, and they also have cheaper shipping methods that I couldn't find anywhere else, which made me save a lot of money. They ship very fast and are very reliable. I received my packages exactly as expected. I liked that they reply my emails very quickly and I also had the option to use the live chat through the website whenever I needed. Thank you, USGoBuy.

Date of experience: March 12, 2022
Canada
1 review
0 helpful votes
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So far so good!
December 29, 2021

I have been using Usgobuy services for almost a year now and have been liking it a lot. They are very fast consolidating packages and shipping. Every time my packages have arrived in a perfect condition, everything well protected and taped. The system is easy to use and all the information and fees are stated in the website. I really recommend their service.

Date of experience: December 28, 2021
Mauritania
1 review
0 helpful votes
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Usgobuy trustworthy
December 29, 2021

I have been buying and forwarding using USgobuy for almost a year now they are professional neat and very organized. The freight pricing depends on the destination and the weight and as any provider they have there own profit on that but all of that cost versus the shipping services and the trust goes a long.

Date of experience: December 29, 2021
Tunisia
1 review
0 helpful votes
Follow Med K.
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Great service and customer support! Using the service since a few years now, absolutely recommend!
You have 60 days storage with no fees, when consolidating packages the team does it best to reduce to total weight whilst well protecting the goods, all the packaging arrived in a perfect state.

Date of experience: May 31, 2021
Qatar
1 review
0 helpful votes
Follow Abdulla A.
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USGoBuy is the best so far...
December 27, 2021

I advise everyone to try their services and you will not regret it, they didn't let me down ever, the people of this company very helpful.

I have been using shipping forwarding services for more than 15 years, tried several companies, and I found USGoBuy is the best so far: free subscription, convenient location of their company with no taxes on purchases, reasonable shipping rates.

I hope they continue this approach and do not change it.

Date of experience: December 26, 2021
India
1 review
0 helpful votes
Follow Rochit T.
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I have been using USGoBuy for over 1 years for shipping from US to India. Update Packages on your account is super fast they update your incoming packages within one day. Live chat support is excellent. Also consolidating package and shipping also super fast just withing day. But shipping price for DHL and FedEx is slightly high as compare to other service provider, hope they work to reduce shipping price but there service is one of the best as compare to other service provider.

Date of experience: December 28, 2021
Nigeria
1 review
1 helpful vote
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Affordability & Ease of business
July 17, 2018

I enjoy affordable and transparent international shipping costs.

USGOBUY also gives one the chance to partake in offers and promos that aid in reducing shipping charges.

Items arrive on time and well packaged, and the customer service unit is always reachable to resolve any issues.

Recommended!

Date of experience: July 17, 2018
Nigeria
1 review
0 helpful votes
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USGoBuy is a feature-rich shipping service provider.

Their choice of shipping couriers is robust with each offering unique services and pricing, thereby ensuring that customers can make strategic and informed decisions.

Customer service is highly responsive, providing timely solutions when requested and also relevant news about their services when available.

Recommended.

Date of experience: May 26, 2021
Canada
1 review
5 helpful votes
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Lost Package
April 17, 2018

BEWARE!
I was satisfied with my experience until a parcel they sent me was declared lost. Their policy is to refund only for the lowest priced item in the parcel. In other words, if you buy an expensive new phone and a protective case, they'll refund you $9 for the case + shipping! And this is at best, if you made sure like I did to purchase insurance (now useless I realize)... I tried to contact DHL directly but they ask that we deal with the sender directly so they can replace the items. No luck here.
Emailing back and forth with USGOBUY has been a painful experience. They write what feels like copy-pasted answers, completely ignoring questions and requests for help.
There is nothing worst then feeling ripped off and not being able to do anything about it.
Very sad I didn't realize this before losing valuable items and wasting money. They don't even deserve one star.

Date of experience: April 17, 2018
Monica W. USGoBuy Rep
over a year old

When you process a shipment through your USGoBuy account to be forwarded to you, the insurance is already calculated to cover the total value of the shipment which is 2% of the declare value. You may opt not to insure the shipment. If you choose not to insure you shipment, you take the full risk of any loss or damage to your goods during the shipment process.
Claims are typically processed and paid within 10 business days of receipt. Please note that Duties and Taxes are not covered by insurance. If your package is lost and you paid insurance, we will compensate the lower one of declare value and invoice, international shipping fee and insurance fee.
The terms are applied to all of the logistics and forwarding companies.
Thank you for your understanding and cooperation.

Australia
1 review
0 helpful votes
Follow Leon K.
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Highly recommended. Easy transactions.
Competitive prices and good, prompt communication. They refund difference of total shipping cost if rate is over charged by adding it as credit to your account to be used on your next package/ shipment.

Date of experience: May 25, 2021
India
1 review
5 helpful votes
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Fast and Reliable
July 5, 2016

Helpful and genuine. Its shipping cost are way too low than other companies and they offer discounts as well. I was happy with USGobuy cos they delivered my latest gadget on time, actually two days before than the earlier set date. It reached me safe and secure. Amazing timing. I would highly recommend.

Date of experience: July 4, 2016
India
1 review
0 helpful votes
Follow Ishita D.
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When you sign up for usgobuy (which is totally free btw) you get a unique address to ship from US online websites. They offer a variety of shipping services that fit according to your budgets. Consolidation is free and you can store products for up to 60 days in their warehouse. I have previously used a lot of freight forwarding services but none offer as fast shipping as usgobuy does. The CS team is always prompt with responses. Theres also a live chat if you need it. Sometimes i dont even get charged with customs! There are no hidden fees like some other companies do. I definitely recommend trying out usgobuy!

Date of experience: June 1, 2018
India
1 review
1 helpful vote
Follow Gaurav R.
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I am using USgoBuy from quite some time now. Their service is very reliable and has many advantages like:@ It allows me to shop offers even when the merchant doesn't ship to my country.@ It allows me to consolidate packages free of cost from different merchants into a single package for international shipping which can save on hefty shipping costs.@ Their customer service replies promptly and assists in every way possible. I contacted them so many times with my queries, worries, confusions, but I must say that every single time they have resolved my issues satisfactorily.

I have never had any problems in dealing with USgobuy and would recommend their professional yet personal services to everyone looking to purchase and ship goods from overseas.

Thankyou UsgoBuy team... cheers!

Date of experience: February 26, 2017
Greece
1 review
0 helpful votes
Follow Thodoris A.
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USGOBUY does exactly what advertised. No hidden services or fees.
And you get 65 days free storage and free products consolidation (we are talking about real consolidation=removing products' old shipping material and placing them safely in a new box).
Add to that, competitive shipping prices and services (not many will offer you USPS first class or priority for international shipments like they do).
Highly recommended.

Date of experience: May 27, 2021
Canada
2 reviews
1 helpful vote
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Excellent high quality prompt communication & shipping/arrival. Easy user friendly app & website. Many options for postal carriers including discounted shipping. Buy for me service is awesome. Thank you USGoBuy!

Date of experience: May 13, 2021
Hungary
1 review
4 helpful votes
Follow Balazs B.
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I've been forwarding my packages with them for 3 (almost 4) years now and they felt like screwing me over now. This was the second time they refused to forward my packages yet they did not contain anything that could be remotely classified "prohibited" even by their lists. They refuse to offer solutions and only say "send us the prepaid return label" what kind of customer service is this? It is a joke! Unwilling to help and not transferring back the money for cancelled shipments which THEY cancelled. Bunch of scammers.

Date of experience: August 14, 2020
Monica W. USGoBuy Rep
over a year old

It seems that there are disputes on the contents in your parcel. Since your parcel has been shipped there are no methods to verify. Could you send us the link of the item so we could report your case to the supervisor and find further solution?
We sent you an email on Aug 24 and now is still waiting for your reply.

Sri Lanka
1 review
14 helpful votes
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Fraud!
May 31, 2016

They substituted my purchase with some other item - and have not refunded me my money back! Its been 45 days - no body answers their phone or responds to their email in a timely manner. I have sent them proof of dispatch, purchase, as well as what I have received from them. I can't believe they would be so negligent - so it must be fraud since they are not doing the honourable thing.

Date of experience: May 31, 2016
Monica W. USGoBuy Rep
over a year old

Sorry to hear that you have received the wrong items. We don't exclude the possibility of sending other packages to you by mistake due to heavy workload.
Our customer service will be on duty from 9:00 AM to 18:00 PM(PST), please be sure to call us during our business hours. Our customer service will reply your emails within 1 business day. It takes some time for a after-sales issue to be investigated and refunded. If you need, please contact claim@usgobuy.com or service@usgobuy.com for help.

Canada
1 review
2 helpful votes
Follow Nikkon R.
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I used to use this place a lot. Now, they are simply way to expensive. They tried to convince me it cost $47 USD to ship USPS a 6" x 8" x 0.25" padded envelope to Ontario Canada. Even when told they are crazy, they kept the money. They usually refund you after you pay... They don't do that any more. They just kept the whole amount I paid them. I also found, their site claimed the packaged was shipped express, but it was actually shipped standard post. Time to find a new forwarder

Date of experience: June 20, 2021
Monica W. USGoBuy Rep
over a year old

I am sorry but I cannot check any information based on your name. If you are a member of USGoBuy, kindly provide your suite number.
As you can check from our calculator, we never provide USPS for shipping to Canada, so I am not quite sure how you can ship a parcel via USPS through USGoBuy. Our shipping cost of 1lb, 6*8*1 in starts from $8.76 via DHL parcel.
Thank you.

Overview

USGoBuy has a rating of 4 stars from 324 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with USGoBuy most frequently mention customer service, forwarding services and several times. USGoBuy ranks 85th among Mail Forwarding sites.

service
99
value
97
shipping
97
returns
74
quality
93
+27