Purchased from this company for several years. Returns were easy that all changed. I've left comments under several of the really dubious new practices they have in place-but I did not see this one mentioned so to add to the list – when you see an item at a good price and you purchase it. It shows up in your orders as a refund later - no reason just you're not getting it. Here's your money back. This has happened time again with items I looking forward to receiving - so if it looks like the price is too good to be true- it is.
Also note the puppy game now rewards 10 times less for a purchase than it used to and you'll need 300,000 points minimum to complete the last %

I can't figure out how to return clothes that don't fit. I spent an hour trying to figure out how to return a couple of items and it becomes a loop where they continuously ask for the order number which has to be copied then you start all over again! The clothes look and feel cheap. Even writing a review they make it as hard as possible.

I recently made a purchase on Shein - I never received the item. Contacted Shein and they sent me a tracking number - the tracking number is for a different address. When I called the post office - not only is the tracking number for a different address but the post office said the item is only 8 ounces - which could not be my item - which was much larger. Shein refuses to give a refund. You cannot say you were not warned.

I ordered a few items from their website recently and was I decided on one of those items so didn't return it immediately. Shein have coupons that they allow you to use and when I returned all except one item they said that the coupon was no longer valid and took this amount off of my refund. Not only this but when I said I would therefore return all the items and have a full refund they refused point blank telling me that I wouldn't be issued with a full refund which I'm not sure is actually legal. I have therefore paid a lot more for a dress than a)it was advertised for and b) was unable to return it and receive back exactly the total of what I had originally paid for all items. People watch out as I didn't know this was happening and will never shop at Shein again!

Shein is a SCAMMER. I returned items and they didn't refund me. Upon so many efforts they told in bossy tone that they can't refund me do whatever I can. They useless customer service Tobie and Reyna puppets dragging this simple refund so they don't have to refund me. I got all the proofs which I submitted through emails. But when I asked for evidence why they can't refund. They unable to provide me any evidence and saying do whatever you want to do. Scammer a big scam to scamming people money. PEOPLE BEWARE OF SHEIN. They are scammers

I have been trying to get a refund on the items that I haven't received. SHEIN said I needed to reach out to the shipping company SpeedX. I have reached out to them and they keep saying my address is insufficient. It's not! I had other packages from SHEIN delivered to my house. I was supposed to receive my package on the 3rd. When I reached out to SpeedX the AI will say "we will look into this shortly" and then they never get back to me. I've been dealing with this for a week now! I will never use SHEIN again.

As a first time customer, they offered me a $200 free order if I ordered within 10 minutes. The timer started going so naturally I started ordering very fast. At the end of the order they charged my credit card company. I tried to stop them from delivering, but they delivered the junk anyway. You cannot get through to their customer service. All they have is a robot with robotic answers. Long story short I had to go through my credit card company and put in a complaint for a refund. Capital one Visa told me all they do is get complaints about this company every day. Don't do it!

I brought numerous items for the 1st time The items were worthless I should stay with the 99cents store only The clothes were to large and they requested that I send pictures over and over again Why would put the clothes on for them to refuse to return them UGH Don't buy anything from this company I have since spam them and tell my friends of about my first and last order from this company

I was invited over 30 people I have £560 earning from new users. Now over 1 month I can't use them. They stolen £60 from my credit card. When I ask Ing them from costumer service they told me can proof it and they need screen shots. I was waisted my time 1 month I was played Puppy Keep I won 1 jacket. They hidden jacket they told me sorry never I wasn't played. Everyone please don't waste your money and time with Shein they are fake company they have very bad quality they are scammers

Disappointed with Delivery and Pricing Practices
I've been avoiding leaving negative reviews in the past, but this level of manipulation and dishonest business strategy forced me to speak up. Customers deserve better. This is the fourth time my orders from SHEIN have been delivered very late. One of those orders was from a different account, and the other three were from my main account. As compensation, SHEIN gives you 500 points, which is basically the equivalent of a lollipop—just enough to lure you back in or trap you into another purchase. It doesn't truly make up for the repeated inconvenience or poor service. What's even more frustrating is the pricing system. After you receive those 500 points, you'll notice that the prices of products seem to increase—so the "reward" feels meaningless. I've even compared prices using a different (guest or new) account and noticed clear differences. As a Business Analyst, I understand how pricing algorithms work—and it's obvious SHEIN's system adjusts prices dynamically, especially as you're getting ready to check out. That's manipulative. All I'm saying is: don't blindly trust SHEIN. Their customer experience is disappointing, and their pricing practices feel dishonest. Order # GSU1U732Q001Q78
Order# GSU1U732Q001Q7R
Order# GSU*******N0001P9C

I spent a lot of time carefully selecting discounted items, but at checkout, the total jumped to nearly three times the original amount!
This company is deceptive and misleads customers — it feels like a scam!

I would have given no stars in the rating if I could, but that is not an option. I placed an order with Shein for $41.85 in Feb. 2025, I paid the additional $2 for their insurance. I never received my order. I requested proof of delivery confirmation and none was ever provided. I have contacted the company several times and requested a refund... I have not received a refund, no proof of delivery and I am very unhappy with their lack of good faith in standing behind their insurance and their customer satisfaction is rated zero by me. Beware of this company.

3 times in 1 week with 3 different orders. SAYS DELIVERED. Was NOT Delivered to My address. I HAVE PROOF which I provided and they do not care. DELETED the app and would NOT recommend what so ever. Mailing garbage items to random addresses in the same zip code as you. You get nothing, someone gets garbage and tracking shows delivered. And THAT is how they get out of refunding. And when you try to leave a negative review it doesn't get posted. Even with photo proof that the package that was shipped was WAY WAY WAY smaller than what you ordered and the picture of the front door is not your house, they do NOT CARE and keep INSISTING it was delivered to the RIGHT ADDRESS! SCAM. Oh and did I mention the silver PLATED jewelry they STAMP 925 when it is NOT 925 silver. They lead you to believe you are buying REAL 925 silver, it's garbage with silver plating. This happened to me way too many times with SHEIN. SCAM, RUN.

Worst Customer Service and Refund Process – Beware! Review: I've been dealing with SHEIN for two weeks now, trying to resolve a problem where I received damaged items in my order. Despite clearly explaining that I can't physically return the items because of my back pain, they are insisting I send everything back in order to get a replacement or refund. It's been extremely frustrating, especially since I requested a simple replacement for the defective items. I've reported this to the BBB, the FTC, and other relevant authorities, and I'm still not getting the help I need. This company is making it impossible to resolve the issue. The customer service is awful, and they don't seem to care at all. I would strongly advise against buying from SHEIN if you want any level of decent customer service. They refuse to send replacements and are making this process unnecessarily difficult. Order ID: GSU12U17A00MC3R

Item never arrived to my address but tracking showing it delivered. I went to the UPSP and gave them the tracking # and they stated it delivered to a different address and that the item package is small (in ounces) and stated this maybe a scam. USPS provided me the detail of the item tracking to show that the item I ordered did not deliver to my address.

Package was stolen while I was at work. Numerous occasions I have emailed them expressing my frustration about this and asking for replacement or refund and won't do either. They are crooks stole my money like the theft that stole the package. I have closed my account and will never shop with them again. Also placed an order on Sezzle for them n they took my money n no record of order so what am I paying for. This company should be shut down

If I could give zero stars, I would. My experience with Shein been an absolute nightmare, and I urge everyone to stay far away from this unreliable company! They Took My Money & Refused to Help
I placed an order worth £200, expecting a smooth and professional service. Not only did they fail to deliver half my items, but they also refused to take responsibility for their mistake! The tracking claimed my package was delivered, yet I never received it. When I reached out for help, I was met with robotic, unhelpful responses that blamed me instead of solving the issue. Scam-Level Service – They Will Not Support You!
Rather than assisting me, customer service kept demanding proof that was impossible to provide. Instead of investigating properly, they threw the burden back onto me, acting as though losing a package was somehow my fault! No compensation, no effort to replace my items—just endless scripted replies that lead nowhere. If you ever have an issue, don't expect them to care! I PAID EXTRA for Fast Delivery – What a Joke!
To make matters worse, I paid extra for quicker shipping, thinking I'd receive my items before my holiday. Instead, the delivery was delayed and completely pointless, meaning I wasted money on a useless service. Why offer express shipping if you can't guarantee reliability?! Save Yourself the Headache – Buy Elsewhere!
This was my first order, and it will certainly be my last. I've never experienced such disrespectful customer service and complete incompetence from an online retailer. If you want reliability, accountability, and professionalism, shop somewhere else—because this company won't help you when things go wrong!

Goods more expensive at checkout. Very confusing vouchers and discounts designed to confuse and deceive. Clothing is all polyester! A hideous synthetic fabric like wearing plastic. Sizes all differ. Look good on models. In reality, not great.

I ordered an item 3 times now and each time it asked for payment verification by uploading a screenshot of bank transactions. I uploaded the transaction multiple times and every single time it failed, I lost my coupons, and I am skeptical of whether the company has the authentic brand that they claimed they were selling. Customer service is non-existent and if you have issues, they will drop you like a hat. I recommend making tangible purchases from other ecommerce websites if you want to ensure a quality experience and authentic items with quality. Edit: Re-ordered, stuck in a loop, and issue not resolved even after the company comment below. I have tried the customer service multiple times now and the customer service has not been helpful AT ALL. The boilerplate response from the company below is more about damage control than actually a helpful solution. Seriously, Shein, get your act together and actually be helpful.