UPSReviews 2,216

Every time my package comes to Greensboro N. C. location it's gets labeled wrong, a delay after you pay for a faster shipping or your stuff just ends up missing, this is the worse UPS facility! Almost every time it stops here Greensboro N. C. it's just a problem every single time. I live in Charlotte N. C. and they scanned my package wrong then it goes to Massachusetts, I could've drove to pick up my package. This will be the last time I ever use UPS ever again, I would rather drive across state to pick up my package then use UPS! Completely worthless company!

I ordered an item that was to be delivered UPS from Amazon. Shipping was free for me (prime member). UPS driver for some unknown reason (I have asked and they don't know) decided not to deliver my package but left me a slip. I then paid an extra $6.00 to have it delivered to another drop site.

Went to pick it up there and that place (UPS Store) does not do dropped packages and have repeatedly asked UPS to take them off as an option. They suggested it was at another store. Called before going there which was good because my package wasn't there. Got back home, contacted UPS who really didn't have a clue where my package is other than in transit.

Got a call back from local UPS distribution facility and am informed I can drive over there later tonight to pick it up (which is completely out of my way for anything and not close by) or I can wait and hope it gets delivered here tomorrow. This was something I needed which was why I ordered it in the first place. Horrible customer service. Horrible handling of the issue and now after paying extra I am supposed to be inconvenienced and spend more gas money to do their job of getting my order. Ridiculous!

Recently, I visited the UPS store in the Georgetown area in Brooklyn, there was a queue of only 4 persons in front of me, but to my dismay I stood in the scorching 90 degree sun for more than a hour. When I eventually got into the building, to my surprise there were two ladies behind the counter, but only one was attending to the customers. The other lady was checking and weighting a stack of packages. I asked her if she was taking customer and she uttered under her breadth no. This is very inconsiderate to the management and staff of this company to treat their customer with callous disregard to their well being. It is not a farfetched thought that someone could have gotten a heat stroke. Yes, the pandemic charged the way business is conducted, but all changes must be done with the best interest of your customers in mind.

I had disputed a package I did not receive with a company I bought the item from months ago. They eventually tried to mail it again, which I received. Today, months later, some UPS employee comes to my house when I'm NOT home. Someone from my house signs it and asks "where's the package?" The UPS employee says it's for the item that I stated I never received and left. I can not express how upset I am. What kind of shady business is this?!?

Well worst driver, honestly dont how she got the job probably cause the company dumb too. Package got delivered 26 mins after i called that it never got delivered i was here the whole time outside and then the driver came here and she said oh yeah forsure didn't pass here and doesnt remember where she delivered it and i still call the company and they start a investigation now i have to 8 days until they decide what to do? Like really? And then ima have to wait more until my package is delivered wow all because of that person doesnt know the job if u cant take it or handle it. Dont even work there. And company gots to do some upgrades and fire some people cause they doing a bad job and work on this type of stuff asap that min. Like come on I called u right after and it wasn't a hour later or a day. Come on find my package. Or give me my refund and plus more so I can get my express shipping.

I wish I could give a minus rating! I've had nothing but problems with UPS! They just delivered my latest package to the wrong address! They admitted it on the phone, after I told them that my building manager checked the surveillance cameras and UPS didn't come the day they said they delivered my package. They also said it was left at the front door; I live in an apartment building. Plus on the delivery slip I got, it said a signature was required. Then they lied, telling me there will be an investigation, that they will retrieve my parcel and deliver it to me. Today they tell me no investigation is going on, and that according to their records, my parcel was delivered. They don't care that it was delivered to the WRONG address and that I didn't receive it! I HATE UPS! My last encounter took 4 months to resolve through the BBB. I wish I could sue them for their incompetence. I'm sick of having to fight them for the products that I pay for. I won't be letting this go!

Absolutely horrible service! We are waiting for the delivery of an important part for which we paid over $500.00 to repair of one of our service vehicles. The package was supposed to be delivered six days ago, and is MIA. UPS can not be reached by phone to find out what happened to our package, and we have been unable to get any live updates or information from them whatsoever. UPS provides the worst customer service, and is completely unreliable. Everyone should use the US postal service for shipping! I am demanding a refund from the place of purchase today. I am done with this debacle!

I received a email that I had a package on the truck out for delivery so about the time that I know they are deliver in my area I started following my package and driver was within 1/2 mile of my address 30 minutes later he goes by my house without stopping I kept following my package and driver for the next 9 hours and was within in 1 mile of my home at least 4 times so I called customer service and spoke to a very rude person and got told if it said it would be delivered today then ( the Damn package would be delivered today) by this time it was showing that the driver and my package was back at the facility which is about 45 miles away and when I told the person I was talking to this I was told to (go -------- yourself) so I Wil be calling a supervisor on Monday and will never have anything sent by UPS again

So my package is very personal and descriptive banking documentation to be sent to me from the United States to Canada. My bank in the United States says it should arrive at my doorstep on Tuesday today is Thursday so I asked the bank for the UPS tracking number they give it to me and I check and lo and behold it says delivered on Tuesday. So I called ups.com speak to a lady that doesn't know how to Turn up the volume on her headset once I'm able to hear her she states that even though the address was correct on the shipping label to my doorstep the package was delivered to the wrong address by the route driver. She goes on to state that instead of 72nd Ave. As my address the driver delivers to 12th Ave.? Meanwhile she says someone from UPS will call me within the hour to discuss my claim. One hour two hours three hours four hours goes by and no phone call I called back and get another customer service rep he seems to be a little bit more on the ball states to me that somebody will for sure call me back it is now eight hours later no return phone call no nothing. I called my bank and left a message told them to make sure toCancel and terminate all the vital information that was sent to me in the package and to reissue new documentation to be sent by another carrier. Where to go UPS thanks for the return phone calls thanks for screwing up my delivery no thank you will never use you again will tell all my friends and family to never use your services and I hope you go bankrupt.

A package was delivered by the UPS from Toronto, Canada to a USA destination in( only)40 days. It was booked on UPS Overnight service and cost me $ 81. Booked on July 03,2020 it was delivered on August 11,2020 and that too after sending about a dozen reminders. A similar package sent to the same destination was delivered in 7 days by The Canada Post costing only $ 27. This was the most dreadful experience on any courier around the globe.

For the 2nd time in 1 1/2 months I paid for next day same as air and did not receive it the next day. Spoke with 5 different agents on Friday and was told package would deliver on time. Last agent I spoke with at 10:00 PM CST said driver was running late, so I stayed up until Midnight waiting. Called Saturday morning and was told package would deliver on Monday. Customer service is a Joke! UPS services is a Rip Off! You pay for services you do not receive and they do not Care!

I would pay a million dollars to ship a package with anyone else as long as I don't ever have to deal with UPS again. They have now 2 packages that should've been delivered over a week ago, driver didn't deliver it the first day because they couldn't find the address- ok fine, but a simple
Phone call could've fixed that. Next day rolls around- I start calling to track my packages. After 18 calls finally get a real person to talk to, she simply says yes we couldn't find the address can you give me directions and verify the address is correct, I do so. Her response "that should be good, your driver will have it out to you tomorrow." Guess what-no Package. So I call back the following day which Is now Friday-can't get anyone on the phone all day, to online try virtual assistant because that's obviously the only person I can speak to. Friday comes- no package. Saturday, Sunday, Monday, Tuesday- still no package! I spent all day Tuesday calling to reach someone, opened claims for the packages, and beg and pleaded with my sender to replace them. Wednesday rolls around(now a week later from scheduled delivery), I call customer service first thing in the morning(since I've been calling since last Friday with NO ONE AVAILABLE). Finally get someone and she didn't get two $#*!s about anything I was saying, and literally responded with the generic "we'll do everything we can but it can take up to 8 business day".