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Macy G.

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Experience: Business

Member since August 2020

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1 Review by Macy

I would pay a million dollars to ship a package with anyone else as long as I don't ever have to deal with UPS again. They have now 2 packages that should've been delivered over a week ago, driver didn't deliver it the first day because they couldn't find the address- ok fine, but a simple
Phone call could've fixed that. Next day rolls around- I start calling to track my packages. After 18 calls finally get a real person to talk to, she simply says yes we couldn't find the address can you give me directions and verify the address is correct, I do so. Her response "that should be good, your driver will have it out to you tomorrow." Guess what-no Package. So I call back the following day which Is now Friday-can't get anyone on the phone all day, to online try virtual assistant because that's obviously the only person I can speak to. Friday comes- no package. Saturday, Sunday, Monday, Tuesday- still no package! I spent all day Tuesday calling to reach someone, opened claims for the packages, and beg and pleaded with my sender to replace them. Wednesday rolls around(now a week later from scheduled delivery), I call customer service first thing in the morning(since I've been calling since last Friday with NO ONE AVAILABLE). Finally get someone and she didn't get two $#*!s about anything I was saying, and literally responded with the generic "we'll do everything we can but it can take up to 8 business day".

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