UPSReviews 2,216

I'm supposed to have 2 day shipping with amazon prime but when they use UPS as the carrier it is ALWAYS late, NEVER on time. They are slow updating tracking data, estimating delivery times are a joke.
AND when my package makes it on to the delivery truck, at the end of their day I get another message saying my package will be delivered tomorrow, when tomorrow comes, surprise! I get another message saying my package has been delayed and will be delivered tomorrow. I'm like are you serious? By the way I'm on the END of the drivers route! Go figure! I hate UPS

Recently I had ups deliver a box containing irreplaceable archives. The delivery charge was $94. When the box reached its destination it was delivered as shown in the enclosed photo. When I politely contacted the ups store I told him I was not looking for compensation. I only wanted to make them aware of the horrible condition in which the package was delivered. They refused to take the complaint or even look at the photo. They simply said "damaged packages happen." Apparently that is not true with FedEx. I have received monthly shipments of wine. Each professionally handled and all without a bit of damage to the box when they arrive. Thank you FedEx!

UPS does not take responsibility of the package that got lost in the transit. Receiver or shipper has to complaint for them to look into the issue that happened within their facilities. After filing claim, the package got deliveres after a week and THE PACKAGE WAS EMPTY. Why did UPS bother deliveribg empty package? They could have just let me know that it got lost. Obviously, they do not want to take the responsibility. I called and asked and no answer. Then, they changed the claim from lost package to damaged package and told me I can no longer get update about what happened and need to contact the shipper. In the future, I am going to ask the seller which service they will use and try avoid UPS as much as I can.

Also, their express mail is bad. Does not deliver on the day that they mention. Few months ago, I needed the documents urgently. Then too, had to make several calls abd drive to their facility to get the package.

Absolutely HORRIBLE! My parcel was supposed to be delivered on the 24th of July then changed to 27th July so I went to the shop at 9:00 am instead of 10:00 and stayed until 7:00 pm instead of 5:30 pm. I tried to contact them by telephone. No joy. Tried to chat with the virtual option. No joy. Sent email. No joy. Sent mobile number for SMS message. No joy,, it was an important parcel but thanks to UPS it went in the drain, So no more UPS. I even paid my vat and clearance charges in case I am out so they can leave with the next door but NOTHING..

Extremely poor service. Our package, which was meant to be delivered in the USA, was delivered twice in Germany (!). We had to reclaim the package and re-ship it (numerous calls and emails). When it finally arrived in the USA, the package got lost (or stolen?) at the local UPS center. When trying to get in touch with the customer-service team, we were put in contact with a different person each time. Impossible to have some sort of follow-up. When our package was finally identified as "lost", we could not get any useful instructions on how to proceed for the claim. We were told we would received emails with documents to send. To this day, over a month later, we still haven't been able to resolve this issue.
In short: big loss of time and money... Stay away.

Ordered three items from HSN UPS was to deliver items. Four times they placed it in transit. But by the end of the day it says items delayed one business day... this is four times. It is already frustrating that you have to wait all day. But four times! Customer service is no help. They told me for sure the next day. But the same thing happened again. Delayed until next business day. I understand about covid 19... but this ridiculous their tracking system is horrible. Never again U P S.

UPS is the absolute worst carrier. They never even attempt to deliver my packages, or call me or buzz my apartment, they just delay them for days then take them to a drop-off site and I have to go pick them up. I call and speak to several different representatives and they all give me the run-around with different stories that make no sense and basically tell me they can't help. I wish desperately that I could instruct Amazon to never use them for my deliveries. Avoid!

I sent a package to des monies iowa ups and the supervisor by the names of Jenny refused to change the shipping. I did everything they asked and also requested the shipper to change the address from the country of orgin but the lady wouldn't deliver my box. She told me that I was blocked from accessing theit services and the box won't be delivered or shipped back to the owner. It's now 6 days and the box is still at the ups office. Don't know what to do next. Should the shipper file lost package or what?

I ordered a package and it was supposed to deliver on a thursday so the driver stops in front of my house goes to the back of the truck and comes back to the front and drives off then my tracking thing says it's not pending bc it's now 7 o'clock so they're no longer delivering. Then it changes to friday. Well friday comes around and the driver does the same thing again! And also one time i ordered a sim card for my phone and the dumb $#*! driver delivers it to a whole different neighborhood

Worst company ever! I live in Canada and order a lot worldwide. Recent orders:
1) Package coming from the EU, on the tracker they said Thursday, so I asked to work from home so I can be present during the delivery. Because apparently they started to leave the package to the doorstep ONLY since Covid... yeah... right... good excuse...
So I was waiting, at 9AM the tracker said, out for delivery... then at 5 pm it changed to the next day... Furious I called, I had a very nice lady (the only time) and I asked her to NOT leave the package on the doorstep, which she replied that the delivery man needs to leave a note to reprogram the delivery and change the address (if necessary). I said ok and thanked her (I also ask to leave an official complaint), the next day I received a message while I was at work, saying that my package was delivered... It was a 3.400$ equipment left on my door step outside where anybody could see it. When I came home, no package... Thank God a nice neighbour took my package to protect it. This is outrageous and using the Covid as an excuse to leave package on the doorstep... this is what this company do for years!
2) Other experience with a 4.700$ computer, they changed the delivery date, I called them to not let it on the front door, and the woman on the phone was acting a little bit like an a**hole (sorry) saying that it's not possible (blah blah blah) and that I should had left a note on my door (which was not possible, too late) and said that I should have known that... Like this is normal...
Anyway, I'll try to avoid this company as much as possible, even if I need to pay more and wait longer!

I never leave reviews but I have to say something, if I could leave no stars I would. This is the worse shipping company ever. Everytime I order something and it comes ups I know there will be a problem and in this I'm never disappointed. The latest problem is that I ordered a very important package and online they said it was out for delivery I was happy so I stayed home to make sure I didn't miss the delivery as I know they like leaving those "sorry we missed you" stickers instead of just leaving the package like say Amazon. Anyway never came, the next day same thing I stayed home no package next day same thing its been 5 days now and no one can tell me why they won't deliver my order they just keep saying it's "out for delivery"I hate UPS with every fiber of my body. Please if you ship things don't use UPS use anything but them they are horrible.