For the 2nd time in 1 1/2 months I paid for next day same as air and did not receive it the next day. Spoke with 5 different agents on Friday and was told package would deliver on time. Last agent I spoke with at 10:00 PM CST said driver was running late, so I stayed up until Midnight waiting. Called Saturday morning and was told package would deliver on Monday. Customer service is a Joke! UPS services is a Rip Off! You pay for services you do not receive and they do not Care!