UPSReviews 2,216

I called UPS "customer service", and asked if it was possible for me to pick up my products. When informed that I could only do it for one hour a day, I told them not to hold my package, and just continue with delivery as scheduled. Their customer service (based outside the US) changed my shipment to hold one of my two packages. When I called to change it 30 minutes later, they said they cancelled the hold... but didn't. Now, I have to change my entire schedule again. This is at LEAST the 3rd time that they have done this delaying my business! They refuse to take accountability for their mistakes, and simply read from a script. I won't be doing business with ups, or anyone that does business with UPS anymore! No one contacts you to resolve any issues, takes any accountability, or cares. They have your money already, and have no desire to act like a business should. This is costing me DAYS of my time to do, and delaying multiple jobs! I'll drive across the country and pick my products up from now on! It'd be cheaper, and faster! I asked for responses from corporate, and left phone numbers and emails multiple times with ZERO contact back. Beyond done!

UPS actively attempt to cover up theft by making the process of investigating missing parcels impossible. A parcel goes missing and automated systems and customer services alike try to drive you to a claims page which will not allow you to open a claim without performing something through customer services. Something customer services are unable to do, being only able to send you a link to the claims page. So no refunds, for the shipping costs or the value of the parcel, and no investigation. Nothing.

I just moved from Maryland to Texas, and along with that move I needed to find a way to get all of my personal belongings from one state to the other. First, I packed 15 boxes of my stuff for the move, 2 being large boxes, and the rest being small. I made sure to ship those 15 in advance so when I showed up to my home in Texas it would be there. My mom convinced me to not ship my belongings with Fedex or USPS because she believed it wouldn't be there on time. Well I ended using UPS, and while I was there I made it clear I didn't want any of the boxes being separated. About 4-5 days later my brother(who I was moving with) told me my packages came. I told him to count them and he only counted 12. Naturally I freak out and call UPS. They told me to make a claim. As I was about do so, my brother told me more packages came. Only two had shown up, and not to mention, they showed up on a different truck. It's been two weeks and I filed a claim and have talked to customer service almost every day and I have yet to receive an update. But that's not it. On my day of departure to Texas I shipped TV out. I stupidly chose UPS to do it because I thought it'd be there quick, and plus it was cheaper. I thought that since it was one package that it wouldn't get lost. Well I was right about that, it didn't get lost, and it came on time. Instead of that, it was broken. Mind you, I used an entire thing of bubble wrap, and also used an entire roll of foam, plus had the original styrofoam holder for the tv, and paper on the bottom and top of the tv to give it extra hold. The package is was taped so securely it couldn't have fallen out. I just cannot understand how they could've even broken it unless they actually tried. I'm am so infuriated with this company it's unbelievable. They don't care about your stuff, they only care about the money, and I advise to never use them for anything. They can't do their jobs whatsoever.

I live in Washington state and due to the magazine ban that went into affect July 1st I ordered a couple 12 rd magazines before the 1st and UPS decided to deliver my package empty! UPS is refusing to deliver gun parts and confiscating and destroying them when they see fit! Mail tampering is a federal crime and UPS has no right to intercept packages that are 100% legal to purchase and ship because of there feelings! I foresee a lawsuit for this company!

I paid $83.17 for 2nd day air. I just tracked the package. It is supposed to be delivered today but it is estimated to be delivered by 9 pm tomorrow! UPS is not making any adjustment on what I paid. They blame COVID. I called FedEx and they guarantee 2nd day delivery. UPS said they had signs posted saying they make no guarantees. I didn't see the signs and the clerk said nothing to me! The package contains cookies and brownies I baked. What a ripoff. I will no longer be using UPS. I will be using FedEx.

I order off Amazon frequently and about 5% of the time they use UPS. I have been having bad experiences with them lately the worst being a couple weeks ago a driver brought my package to the door and I didnt hear him until he was back outside about to leave I ran out front because they hold your package till the next day if you miss them. The driver acted rude and didnt believe it was my package. He asked for my ID so I had to go back upstairs into my apartment and get it. He then proceeds to act as if it still wasn't my package because my legal name is Connie Sue but I've always went by Susie after a few minutes and me explaining this he finally gives my soap to me. (Reluctantly, while being hostile and very arrogant.) This was really shocking as I have always thought UPS was a great company and the best in shipping outside of the USPO. I feel this interaction was based on pure passive aggression and it makes me not ever want to use them for anything in the future.

My experience was horrible, I payed for express shipping but I forgot to put one unimportant part of my adress information and instead of getting it on the 18th like it said. I had to wait and figure out myself what was wrong with it, when I did find it out it wouldn't let me correct it and would say "the server is experiencing problems" or whatever, it's the 28th of august and I still don't have my package they've come by 2 times and have left InfoNotices, the first time they left it I wrote in the back that instead of an adult picking it up they could leave it on the floor ( I live in a an apartment) I wouldn't have known if they were here with the package because they never called or emailed me saying they were here, you select that you want to change how you receive your order On the back of the info paper so I did, I'd turned it to the front thinking they'd know to turn It around making sure if anyone wanted changes, but they had not and gave me a second notice paper, I tried again, turning it to the front and even leaving a second paper of my own telling them to place the package down but now they're changing it and saying they'll deliver it on MONDAY.

Unbelievably bad service. Package shipped June first, worth $2500 with un-replaceable memorabilia-packing and shipping costs over $100. Sender and recipient received notification that the package delivered, when actually no package was delivered to the recipient. Instead, after investigation of a week or so, it was discovered that the package was delivered to an Amazon lock box. Intended recipient and sender tried to find out why it was sent there. UPS said that had never happened before. No one seemed able to give recipient the lock box number to retrieve package. UPS was requested to send it back to sender for a resend. Instead, they looked in their database, picked up the package 3 weeks later and sent it to the intended recipient's previous address from 10 years ago in a different state! Continued visits to the original UPS store once a week yielded different stories each time with eventually telling sender the shipment was to be investigated-mid July. No call backs to sender until August 13th when UPS in the state where the intended recipient had lived 10 years ago called to say they had just received a request to research the location of the package on August 12 and, that they were sending someone to that residence(5 weeks after it had been delivered there in error.) No call backs, although sender called twice a week and left messages. Finally, UPS was reached on 8-25 but, no one was available handling the investigation. 8-26, a call back came-finally from the individual tracking the package telling sender the case had been closed. No package was found at the residence where it had erroneously been delivered, now 7 weeks before-WHAT A SURPRISE. When asked what the next steps were, the UPS representative said, they didn't get involved with any claims, the sender had to call a main number and start a process of recovering no more than $100.

Last *******@10:30a.m. My father overnighted via ups it arrived Monday 1030a.m. He called them Saturday afternoon & their response was "well with the way things are right now with covid". Then they shouldn't even allow overnight to even be an option! Since clearly they can't deliver. I used the post office for an overnight last week with SAME fee as Ups & I had no problem with it getting there the next day on time! Ups is a Joke. Also in the last 2yrs we've had 6 lost packages Via ups! Not to mention 2that were delivered down the St.