UPSReviews 2,216

I Shipped 3 packages of crystal glassware for almost $80. I di not get extra insurance because the sale on eBay was for less than $1000 per package and the agent said I had $100 of insurance. Only one package was damaged and I packed each glass the same way in each package - bubble wrap and moving paper wrap on each glass individually. I filed a claim, the buyer sent photos and the response was the claim was denied because I packed it myself. I asked if anyone had looked at the package or considered my job was sufficient in the other packages. NO. It was just denied because I had packed it. In other words, I actually had no insurance at all.

My package is taking so long. It's been 6 days it says it's still in texas! Is the ups in texas worthless? Do they need better workers seems like it seeing as it was basically lost for 3 days out of the 6 days it's been in transit. They even took the package from the BS in Houston and then brought it right back and now they took it out again and they have not updated it scanned it in like two days or three days. I've had no problems with any UPS people many things I have bought on chewy.com and Amazon and walmart.com all of them came in a decent amount of time sometimes faster or slower than the original scheduled time but the latest they ever were was maybe a day or two. I've had UBS from All over America and I got to say the one in Texas is not only the slowest but the most unorganized one of them all I literally have had no UPS in my life lose my package for 3 days straight or take it from the station just to return it later on that day and then take it out again in the next day like a $#*!. I feel bad for anybody that lives in Texas because their ups is the biggest piece of crap in the whole entire United States of America they should be ashamed of themselves this crap is atrocious!

My package was delivered to the wrong address. I was told to file a claim. They "found" my package and canceled my claim. 2 days later delivered it again. Again, not to my address. I call again. We're checking into it she says. I'm told to file another claim and they send me a link for it. It won't accept my claim because one was already written on the first missing package day. I call again. Suddenly, no one has a clue about my claims, they aren't checking into anything and I need to go to Amazon and have them file a claim. Basically, they lost my package and gave me the runaround for 3 days and about an hour and a half on their ridiculous customer service line. Never did get the package and no one ever got back to me. Horrible system and service. Absolutely horrible.

He will not deliver anything that have my last name on it I call and reporter him He will put in his delivery notes that he attempted to deliver the package and no one was there and they believe Just today I had someone sir in the parking lot waiting on their package He check it said he made an attempted I have reported him numerous of times But no one will call me back or do anything to correct the situation We place orders and sadly most of them have to come through UPS and We still can't get our package because of him When they send out other delivery driver I always get my package the same it says it's out for delivery I'm not sure whom is him manager But they're not doing their job either Don't they have a tracking device on these truck Check the tracking device o his truck You will see he never made an attempt Every time I call and report him He just lie and say he made an attempt to deliver the package UPS is going down the tube Who is running this company do they know what's really going on with their employees Baker is his late name I'm going to get his first name I will keep this review to update real soon I would give the rating a zero but it don't give that option

Scheduled a return via Amazon, who informs you that the driver will bring the labels. Home all day, NO attempt to contact me, and instead I find pre-printed labels in the mail room of the building when I check the mail in the evening. Tried to call them to arrange the pickup the next morning, and the automated system tries to charge me. Get through to a representative, who tells me that they only make 1 attempt at pickup, and drivers don't have phones to contact anyone. The call box or knocking on my door for a service I PAID for would seem to be perfectly viable options. Representative stonewalls and tells me there's no way to schedule another attempted pickup without paying. Never again will I choose UPS for shipping anything, and will actively try to find ways around using them.

I ORDERED A PACKAGE OVER AMONTH AGO AND IT WAS SENT OVER NIGHT SHIPPING. I ORDERED A GUITAR SO ITS NOT A SMALL PACKAGE. IVE SPENT 2 HOURS GETTING HUNG UP ON BY BOTH PROPLE AND THE ELECTRONIC SYSTEM. ONCE I FINALLY GOT TO TALK TO SOMEONE, AFTER THEY SENT ME AROUND IN CIRCLES CALLING ALL OF THE FACILITYS WITH NO ANSWERS, AND THE PERSON I TALKED TO I COULDNT EVEN HEAR AS IF THERE PHONE SYSTEM IS A $#*!TY CELLPHONE IN SYBERIA WIHTH NO SERVICE (AFTER HOURS OF WAITING).
FOR WORK I SEND THOUSANDS OF DOLLARS THROUGH UPS. SO I PAY THEM THOUSANDS MORE AND THIS EXPERINCE IS THE LAST STRAW I AM ABOUT TO MOVE TO DHL OR SOMETHING. I CANT EVEN GET 1 PACKAGE DELIVERED TO ME IN GOOD CONDITION AND GOOD TIMEING. SO GOOD JOB UPS YOU JUST LOST A HUGE CUSTIMER. AND INSURED YOUR RIVALS GET MY MONEY. I WOULD HAVE MORE FAITH IN MY SON DELIVERING ON HIS TRICYCLE.

The worse service I ever had they returned my shipment because they made a terrible mistake it could be delivered as requested without any issue but they didn't recognize it was their fault I asked for a reimbursement wich it was denied saying they want me to pay again with of course it doesn't make since I'm not responsible for not having professional employees or representatives in their stores or other shipment facilities I do not recommend UPS at all I give zero if I could. My package was handled wrongly since the begining unaccetable

This week UPS left my package in the wrong building twice. I have no access to that building and had to wait for someone to let me in so I could grab the package (on two separate occasions). A new months ago they left a huge heavy recliner that I had ordered in the lobby (don't they have hand carts for items like this so they can bring it to your apt door at least?). I had to bring the recliner up piece by piece. Last year, 5 packages of mine were stolen because UPS never leaves packages in front of your apartment (like FEDEX does), but just inside the door of the building. I contacted Amazon and made sure to remove UPS from being a carrier for my packages when I order from them - and they now only send things USPS which I love because USPS will either leave it in the mailbox, or take it to the Post Office (if it doesn't fit) where it is safe until I pick it up. UPS just doesn't care.

Unable to understand ESL customer support rep. Was told repeatedly by her to contact my shipper because UPS does not have my package. However UPS website says my shipment was dropped off at a UPS location 3 days ago and was scheduled to arrive at my house 3 hours ago today. When I told the representative my shipper has already confirmed shipment, she continued to tell me my best course of action is to contact my shipper. Totally reading off a script and did not care that I've already done this. I asked for another phone number or a supervisor and I was denied. I wish this type of performance was acceptable with my employer. UPS drivers are awesome! Offshored customer support representatives are terrible!

I was waiting on a delivery from two different companies. I received an email starting my package was delivered, so I walked to my from door NO packages. I called UPS told them that my packages was not delivered to my house. The Rep stated my packages was delivered, I said, "yes, but not to my home" I been dealing with UPS delivering my packages to the wrong address for 7.5 years. All because certain drives are not paying attention to the street signs and direction from their GPS. Incompetent!