Jenny M.

My package was delivered to the wrong address. I was told to file a claim. They "found" my package and canceled my claim. 2 days later delivered it again. Again, not to my address. I call again. We're checking into it she says. I'm told to file another claim and they send me a link for it. It won't accept my claim because one was already written on the first missing package day. I call again. Suddenly, no one has a clue about my claims, they aren't checking into anything and I need to go to Amazon and have them file a claim. Basically, they lost my package and gave me the runaround for 3 days and about an hour and a half on their ridiculous customer service line. Never did get the package and no one ever got back to me. Horrible system and service. Absolutely horrible.