This week UPS left my package in the wrong building twice. I have no access to that building and had to wait for someone to let me in so I could grab the package (on two separate occasions). A new months ago they left a huge heavy recliner that I had ordered in the lobby (don't they have hand carts for items like this so they can bring it to your apt door at least?). I had to bring the recliner up piece by piece. Last year, 5 packages of mine were stolen because UPS never leaves packages in front of your apartment (like FEDEX does), but just inside the door of the building. I contacted Amazon and made sure to remove UPS from being a carrier for my packages when I order from them - and they now only send things USPS which I love because USPS will either leave it in the mailbox, or take it to the Post Office (if it doesn't fit) where it is safe until I pick it up. UPS just doesn't care.