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UPS Reviews Summary
The overall reputation of UPS is marred by significant concerns regarding service reliability and customer support. Many customers report frequent delays in package delivery, errors in shipping, and inadequate responsiveness from customer service representatives. Complaints highlight issues with lost packages, unfulfilled delivery promises, and a lack of accountability, leading to frustration and dissatisfaction. While some customers acknowledge the company's long-standing presence in the industry, the prevailing sentiment is overwhelmingly negative, with calls for improved communication and service efficiency. This feedback suggests that UPS must urgently address operational shortcomings to restore customer trust and satisfaction.
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UPS sucks bottom line. If the website says that the scheduled delivery date is a certain day i can guarantee you it will come the day after. EVERY SINGLE TIME. I'm fed up with this company they are truly horrible. Wish i could give zero stars. STEP IT THE F*CK UP UPS Y'ALL SUCK. Never had any problems with FEDEX or USPS it has always been UPS.
UPS came to my house to pickup a 58 pound package i am returning to Amazon. The driver put his hand on the package, slipped the shipping label under my doormat and left. I called UPS customer service and was told they are unable to send someone back here but, I can feel free to find a driver in my area myself and have them ship it back. I have a back injury limiting me to only lifting no more than 5 pounds, so I can't take it to a UPS store and I'm sure not going to be out there flagging down any driver I see passing my house. It takes a special kind of worthless to tell a customer to find and flag down a driver their self. They don't even deserve the 1 star i gave them. Now I have to wait 2-4 weeks for another service Amazon uses to pick it up. THANKS FOR SUCKING $#*! UPS!
I truly believe that most of your drivers are clinically $#*!ed. How in the world do you read "Bldg 15/ APT 301" and still fail to make a delivery? Beyond me, but yet your driver claims that the address was improperly put in on the customer's end. Unfortunately for the original company I ordered my product from, I will no longer order from them due to UPS' incompetence. Not the first time I've had delivery issues with these brown shirt $#*!s. And you people want increased wages? Wow
I never had the opportunity to get a door delivery from UPS, seems like they never do. Always I need to go and pick them up in the store. That's ridiculous. So please get your fat $#*! out of your truck and do your job.
This is the WORST carrier. They can't deliver a package to the correct address to save their necks. I have stopped ordering from companies who use UPS
You never get package on time, and then the one time like today when they do deliver it early it was to the wrong address. Now there telling me that even though they screwed up I have to wait at least another day rather then have driver go get and deliver.
Absolutely the worst courier service. Avoid at all costs. There are plenty of better, more courteous and efficient courier services than UPS.
Save yourself the trouble and use one of them!
I would actively advise my friends, families, and even my enemies against using UPS. This is the first time I've done so, and I've been met with nothing but issues. My package was supposed to arrive a week ago, and it has been problem after problem with UPS.
I've had three different conversations with representatives today the first two were very polite but made promises about my package that didn't come true. The first told me someone would contact me within an hour to update me, two hours later, nothing. I went back on with another rep to see if anything was going to happen, she told me that they were sending my package to be delivered tonight, and to watch for the delivery. I waited. For three hours I waited by the window so I'd be sure not to miss them. And no one ever showed up. So I tried talking to another representative, who told me I would have to pick up my package at a facility. That would have been great information FIVE HOURS AGO, at which point I could've driven to get my package before they closed. I don't know why it took five hours and three conversations with service reps to reach an actual conclusion, but it shows how very effete UPS is at accomplishing their one, simple task: deliver item from point A to point B.
Every time I receive a package from ups, its always damaged. They take an eternity to ship packages. I love out in the vast country of wyoming and you ought to see how the drive. These are windy country roads mind you. Flying going at least 65 mph and yansee the big old brown box sway back and forth and you know those packages are flying around inside there.
Was scheduled to be delivered 10-10, then10-14, then 10-17, now 10-20. What in thee hell is the problem?
The delivery men are rude and do not want to wait for me to get downstairs to get the package. They are lazy to come up and deliver it to your door as the other companies do. I have 99.9% of the negative experience.
Got a email from UPS Stating delivery on Thursday until 9 PM. The item was not delivered. Got another email the next day at 5am stating delivery Friday until 9 PM. No item was delivered. Then for the next 5 days that includes 1 email to UPS and 2 phone calls to get a explanation why no more updates concerning a next delivery attempt. Both time I spoke with a person from UPS I was promise a call back the same day. No call back. Got a email stating delivery Thurdays until 9 PM. I paid for 3 days shipping, no reason or explanation or call back by UPS to let me know the reason why it took 7 plays days to deliver my item. Just stay away from UPS.
I was waiting for my medication that were supposed to be shipped to my home on 10/09/2020. I spent the entire day waiting and they never came. On 10/12/20 I called Customer service as per the application it says it was shipped and I could not track it. Spoke with Valentina who didn't know where my medication was and hung up on me. I called again spoke with Bea at 2:40pm who said someone will contact me in an hour and they never did. I called the Pharmacy and a Supervisor was able to contact them and obtain the information that my package/ medication was missing and damage as it was supposed to be refrigerated. This UPS people are very irresponsible and played with my health.
I hope UPS management take very serious the report made from the Pharmacy. Not satisfied at all. Now I'm going to miss a day without medication because of you UPS. Don't use their services.
If I could give a 0 I would! First of all they have in the past 6 weeks delivered my package to the wrong address. Then when you contact them - I think that their service reps are overseas because they hardly make sense, admit that the driver delivered to wrong address but then say not our problem go back to seller.
I tried to return a package from Amazon by UPS access point at Munich, Sauerbruchstr. 2.
Amazon says, that at the UPS access point they have to scan the code, pack the package and send it back to Amazon.
The problem was, that the guy at UPS access point did not even had a scanner to scan the barcode for the return. He send me back with the package and said, I have to print the code and stick it on the package.
So I went back with the package and the code on it. But even this was again not ok for the UPS guy!
I think, this guy does not know what he needs to know to send a package back to Amazon?
This is miserable and unprofessional service! I will never use again this scam UPS. It's not worth my time.
Thank you for this beautiful experience with UPS:-))))
It is basically my job to get the package if its going through ups iv never had them simply deliver my package.
Ups sent notice our package was undeliverable due to a senders error so we worked with them for months calling and then sending a change of address form in the mail until our package was considered to be abandoned because we passed the 120 days limit even though we had continually been in contact with them.
This is just a trick to get and sell your information.
This is he worst part of American business on the web. The sign-in page doesn't work at all with Chrome. With IE, you have to try multiple times to sign-in.
This collusion with MS is unacceptable. MS forces IE down our throats and tries to make us use MS Edge with UPS's help. MS should be broken up.
Seldom or better I have never experienced such a low service level which should be reported to the Garda because is quite far below the level of legality.
Is rather strange that dispatching something, when the package arrives in Finglas is rather sure that it will be damaged.
Then nobody knows how to interact with them, to have proof and documentation about the damage they caused, pictures, a full report.
I'm pretty sure all those damage that happen aren't only simply coincidences... who want to understand understands.
What happens in Finglas that doesn't happens around the world?
Why in some countries UPS is a reliable courier but here, in Ireland, in Dublin, for Finglas, it isn't?
Ask you some questions, reflect for a while then you'll have the answer.
This is not a shipping company. This is a joke, they cannot handle packages or get them in due time. When they loose your package they try to tell you they did before calling you a month later to tell you they found your package. Only to repeat this process 3 others time. How can you says "this package is in your home and in my arms simultaneously" I did not order a shrodinger's cat
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members